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Nardy Honda Smithtown

St James, NY

4.4
459 Reviews

559 Middle Country Rd

St James, NY

11780

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459 Reviews of Nardy Honda Smithtown

July 13, 2023

Always had a decent experience. Repairs and service completed in a timely manor (and done very well). Service advisor (Frank Vicari) is personable, professional and kept me informed More

by cmrtharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Vicari, (advisor) Tech-unknown
Oct 05, 2023 -

Nardy Honda Smithtown responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 26, 2023

Great dealership. Just leased my fourth Honda from Nardy. Dale Cha was extremely helpful with the whole process and made it an enjoyable experience. If you need a new More

by asimrida
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Cha
November 14, 2022

I went in for service on Thursday, November 10th @ 8:00am. My temperature control dial had stopped turning properly and therefore, I had no heat or defrosters working. It was a FREEZING morning. I More

by lhucke
Recommend Dealer
Yes
Employees Worked With
Frank J. Vicari
Nov 16, 2022 -

Nardy Honda Smithtown responded

Lhucke, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 03, 2022

My sister brought a car from Robert h, see has no computer, she’s was very pleased her name is Linda amerson More

by Linda amerson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert h
Sep 03, 2022 -

Linda amerson responded

My sister Linda amerson got a lease from Robert H, she has no computer to write a review, she was very happy with robert

Sep 08, 2022 -

Nardy Honda Smithtown responded

Linda Amerson, thank you for your kind review; we are happy to pass along your comments to Robert and the team here at Nardy Honda! We hope to be of service to you again in the future. Best wishes, Nardy Honda

August 04, 2022

I made an appointment 2 weeks in advance for service. I dropped my car off at 7:30 am on a Tuesday. They didn't touch the car for 6 days. They gave me a loner after 3 days and it was disgusting, inside a More

by james
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The entire service department, The manager is useless
Aug 11, 2022 -

Nardy Honda Smithtown responded

James, it's upsetting to hear that you did not receive the top-notch service we strive to provide, but we thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

June 05, 2022

I brought my vehicle in for service. I had a 9:30 appointment, dropped it off. I never received a call back from the service department regarding the status of my vehicle. I called th More

by Jason
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sales manager
Jun 08, 2022 -

Nardy Honda Smithtown responded

Hello Jason, we are sorry to this review and the miscommunication that happened. We'll talk with our service department and find out exactly what happened, as we always strive for 100% customer satisfaction and we are extremely disappointed in this situation.

May 23, 2022

Paint peeling off my car roof. Advisor said not our problem, call American Honda. I called every day no response from Robert at American Honda. My car has 28,000 miles. More

by Regina.petrofesi
Recommend Dealer
No
Employees Worked With
Advisor at Nardy didn’t give his name.
May 26, 2022 -

Nardy Honda Smithtown responded

Hello Regina, we are sorry to see this review and about your paint. I would recommend bringing the car in so we can recommend a solution at a body or paint shop as we do not do that kind of work here. You can also call your sales associate with whom you purchased your car from as I'm sure they will be willing to help guide you.

May 26, 2022 -

Regina.petrofesi responded

Finally, I got a response from Robert at American Honda. Initial contact was on 5/10. On 5/23 Robert got me in touch with Ryan at Nardy. Saw Ryan at 9:am on 5/24. He took pictures of the affected area, which incidentally, was worse than I previously thought. I pointed out to Robert and Ryan, I’m 83 years old, Jessica at American Honda said I’d have to pay some of the cost for the painting. I truly hope I don’t have to. Thank you for any consideration you may afford me.

April 24, 2022

PLEASE STAY AWAY FROM NARDY HONDA! This place has VERY BAD customer service! ABSOLUTELY TERRIBLE! More

by NRocks
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Turano
Apr 28, 2022 -

Nardy Honda Smithtown responded

Nrocks, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please give our Service Manager Kevin Falco a call at 631-724-0300 x837 and let us know more details. Thank you.

March 15, 2022

I have nothing but great things to say about Nardy Honda. My leasing consultant was Aldo Graziano. Aldo made the the whole process very smooth and enjoyable. I traded in my 2019 CRV for a 2022 CRV because I More

by Kennethjwood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Graziano
Mar 17, 2022 -

Nardy Honda Smithtown responded

Hi Kennethjwood, thank you for taking the time to leave a review for us at Nardy Honda. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

Mar 17, 2022 -

Kennethjwood responded

Thank you!

November 05, 2021

I visited the dealership last week and I was you for a civic but there was no civic . They where this great to deal with. More

by Aleximprota
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 09, 2021 -

Nardy Honda Smithtown responded

Hi Aleximprota, thank you so much for your positive comments about Nardy Honda!

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