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Naples Mazda - Service Center

Naples, FL

4.5
1,059 Reviews

1,059 Reviews of Naples Mazda - Service Center

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April 10, 2025

Service advisor was organized, timely and explained things well. He provided updates on the progress. I was in and out in about 90 minutes. Overall a great experience. More

by BOB.MCGRAW57
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

Roger was very pleasant to deal with. The waiting area was clean & comfortable. Had my car back in 90 minutes. All in all, a good experience More

by ANNIEB3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

I’m a snowbirder from up north, get my car serviced every season before I go home. Always a pleasant experience with the service department, they explain everything and answer all my questions, thanks see yo More

by timprendergast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2025

Roger Hess is an out standing customer service manager. Explanatory, cordial, and helpful. One of the best I’ve seen in the industry. More

by fbucaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2025

Everybody was very cordial and feedback was very good. Will continue to bring my car to this dealership. More

by artfrankel0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2025

Prompt service, Roger was great to work with for my service. Call back serviced and part ordered for my car More

by Dlkopko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2025

Very good communication with Roger. We bought a new car so service was 6 months away but we had a small problem that Roger took care of immediately. Very good company all around. More

by KevinSlattery2
Recommend Dealer
Yes
Employees Worked With
John Lazor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2025

Roger truly made me feel like a valued customer. He was professional, courteous, helpful, informative and reassuring. I will return to Naples Mazda purely as a result of his interaction with me! More

by dw2669
Recommend Dealer
Yes
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Hess
April 06, 2025

Very efficient and thorough. Pleased & impressed with video inspection. Pleasant and engaging service desk staff. More

by Keeffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2025

Easy dealing with the service representative. Vehicle was serviced promptly and the video report was very helpful. Will use their service departments regularly. More

by WJJOHNSON917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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