Naples Mazda | Page 207

I am writing this review to warn people of this shady dealership. As a former Mazda car salesman the car buying experience went ok at the dealership. I purchased a Certified Pre-Owned 2017 Mazda CX-5 GT. dealership. As a former Mazda car salesman the car buying experience went ok at the dealership. I purchased a Certified Pre-Owned 2017 Mazda CX-5 GT. The vehicle had some cosmetic problems that I was ok with when purchasing. After I got the vehicle home I started noticing things, first one was on the next day the navigation screen had bubbles that were not there the day before. It looked as though they sanitized the vehicle and put the sanitizer on the screen and it took the antiglare off in certain parts of the screen. Luckily the Certified warranty took care of that when I took it to Ferman Mazda. The second thing I noticed was all the piano black interior trim had some sort of an interior dressing smeared on them. When I took the dressing off with a microfiber towel it revealed hidden damage. The plastic had scratches and by the gear shifter the plastic was oxidized. I wouldn't have been as upset about the trim pieces if they would'nt have covered them up. I know its a used vehicle and will have cosmetic problems from age. The biggest issue that was found when I took the car in to have an oil change done. Keep in mind I purchased the vehicle November 14th, I took it for the oil change on January 6th and to have the brakes looked at for a squeak. Being the vehicle is a CPO Mazda, the brakes and mechanical parts of the vehicle are suppose to be checked and corrected if there is a problem prior to being sold. I figured the brakes just needed to be cleaned, but what Ferman Mazda found was the rotors were very badly warped and rusted. They told me it should've been fixed before the vehicle was sold. Being a former Mazda salesman, I've never seen a CPO vehicle like this. So I was told by Ferman I should contact Naples and they should take care of it. When I called Naples Mazda the person who answered said a manager would contact me. I waited several hours with no phone call so I called my salesman there. He said they were investigating it and weren't going to do anything at this time for me. So I waited till the next day and never heard anything back so I contacted corporate Mazda. After several days of going back and forth Naples Mazda said they would not replace the rotors it was wear and tear on the vehicle. There is no way the rotors got warped and rusted that badly in a little over a month. Ferman Mazda even agreed with me about that. In the end, Mazda corporate gave me half the cost of repairs as a compensation on behalf of Naples Mazda since Naples Mazda refuse to do anything. More

John and Luis treated me very well and went above and beyond to get me in my new car. I appreciate all they did for me and would recommend them to anyone. beyond to get me in my new car. I appreciate all they did for me and would recommend them to anyone. More

My experience was very good. John Flannagan was, and continues to be, extremely helpful and always available to answer any of my questions. Everyone that I was.introduced to during the process were frie continues to be, extremely helpful and always available to answer any of my questions. Everyone that I was.introduced to during the process were friendly and professional. Please excuse me for not rating all of these people. I don't recall all of them, so therefore unsure if I was in contact with them. More

I bought a car here at Naples Mazda. John Flanagan is a knowledgeable salesman, detail oriented. The entire buying process was a great experience from the minute I walked into the door. knowledgeable salesman, detail oriented. The entire buying process was a great experience from the minute I walked into the door. More

I went the dealership and was greeted by john Flanagan a boston fan. He helped me with the vehicle.helped me with a trade in value.great people also chad the sales mgr. boston fan. He helped me with the vehicle.helped me with a trade in value.great people also chad the sales mgr. More

Great service! Wonderful salesmen, John Flanagan! He was super helpful and made the process not stressful. And he was super friendly and accommodating as well. super helpful and made the process not stressful. And he was super friendly and accommodating as well. More

My sales man Phil was great. This is the second car I have bought from him in last 2 1/2 years. Everyone at dealership was great! have bought from him in last 2 1/2 years. Everyone at dealership was great! More

this is the second vehicle i have purchased from phil. my wife bought the mazda 5 suv. phil was great as usual. thank you phil. marina and johnny my wife bought the mazda 5 suv. phil was great as usual. thank you phil. marina and johnny More

We had a wonderful experience dealing with Dan Gullick while purchasing our new Mazda CX-5. He was very knowledgeable and went the extra mile to answer questions and any concerns including waiting for my while purchasing our new Mazda CX-5. He was very knowledgeable and went the extra mile to answer questions and any concerns including waiting for my husband to join me and taking a 2 nd test drive with us both. More

Mike was incredibly patient, friendly and non pushy. I am always wary of car salespeople due to negative prior experiences (no offense to the many amazing automotive professionals out there) but I can't say always wary of car salespeople due to negative prior experiences (no offense to the many amazing automotive professionals out there) but I can't say enough good things about how hard he worked for us and how pleasant he was to work with. Mike is not a "no" person like so many salespeople are. He is an "I will do my honest best for you" kind of guy. And he never made us feel like we were asking stupid questions or being unreasonable in our offer. It was a privilege for him to be our salesperson. Rob & Melanie McLister Naples, FL More