Naples Chrysler Dodge Jeep Ram

Normally Naples Dodge service center is a really good spot to take your Dodge/Ram for service. This time, not so much. We took our 2019 Dodge Durango in for service, specifically both key fobs were only spot to take your Dodge/Ram for service. This time, not so much. We took our 2019 Dodge Durango in for service, specifically both key fobs were only working intermittently. Also for an alignment. Well when we picked up the Durango, neither key fob was working (although in their video they mentioned they were working without actually showing that) and the alignment was still off. We had to take more time out of our day to take it back the next day. And it took hours to get both resolved on our second trip there in as many days. Very bad experience this time around. We will continue bringing our Durango and Ram 1500 as it's the only Dodge dealer anywhere near us. More

On the expensive side of the spectrum, but it was a solid service. I am driving up North, so IO feel confident that the break fluid maintenance job (as well as the regular oil change service) will allow me t service. I am driving up North, so IO feel confident that the break fluid maintenance job (as well as the regular oil change service) will allow me to keep going safely. The 3% surcharge on credit card charges is a downer, but I was clearly informed about that. I would prefer a tad faster turn around, but I had good shopping at Kohl's, so it counts for something 😄 More

Had a rust issue on my ram truck and truthfully i thought i had a fight on my hands, i chatted with a woman service representative who ask to wait a few minutes while she finished with a client,. She took me i had a fight on my hands, i chatted with a woman service representative who ask to wait a few minutes while she finished with a client,. She took me outside saw the rust in question I asked if they would warranty it and fix it , she was quite honest and said it was to much for the to fix hand me a card and told to call at my earliest convenience and they would take care of it. The paint shop inspected the entire car for rust , made the necessary repairs and I’m happy. No fighting just fixing, More

Very professional and helpful. Fast service and good and excellent customer service Very professional and helpful. Fast service and good and excellent customer service. Went the ex Fast service and good and excellent customer service Very professional and helpful. Fast service and good and excellent customer service. Went the extra mile. More

Terrible experience, not trust worthy people, selling unsafe vehicles. Avoid at all costs. As the story goes for most dealerships they only care about making the sale and couldn’t care less about you or unsafe vehicles. Avoid at all costs. As the story goes for most dealerships they only care about making the sale and couldn’t care less about you or your safety or the safety or condition of the vehicle they’re selling you. Happy to lie to your face to get the deal done. Really disappointed. I would have bought the truck if they were honest about what I experienced during the test drives. I gave them the opportunity to fix the issues I pointed out after the first test drive, on the second test drive I experienced the exact same issues, obviously nothing was done and the sales guy even tried to sell me after market parts to fix the issues I was complaining about, but yet he said the truck was fine. Makes no sense. His manager didn’t even know anything about what was going on, or maybe was in on the lie. They should not be selling vehicles with mechanical problems and even worse to not admit to the problems. They do not care about you, its all a bout the sale… Unbelievable. Stay away. More

Anthony was very professional and knowledgeable about the brands. Probably the best salesman I have ever worked with! brands. Probably the best salesman I have ever worked with! More

Horrible experience, made errors on my purchase documents, took me 3 weeks and numerous phone calls to get them to correct their errors, no customer should need to chase a dealership to correct the documents, took me 3 weeks and numerous phone calls to get them to correct their errors, no customer should need to chase a dealership to correct their own errors, dealer staff ahould have reached out to me and kept contact / updates with me until all their errors were corrected. I finally was able to get in contact with the G.M. and he fixed all the errors for professionally and quickly. Thank you More

As always, great service and really nice staff. Jessie Milhouse was a pleasure to deal with too. The fresh popcorn by the waiting room is always a plus! Jessie Milhouse was a pleasure to deal with too. The fresh popcorn by the waiting room is always a plus! More

Jesse, your service manager was awesome. Glad to have her see you next time. I don’t like your system having 15 words though. Glad to have her see you next time. I don’t like your system having 15 words though. More

Everyone at this dealership is top notch! Sales, Service, Parts… even the balloon guy! This is your place to go! Sales, Service, Parts… even the balloon guy! This is your place to go! More