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NYE Volkswagen
Rome, NY
254 Reviews
Hello, and welcome to NYE Volkswagen! Whether you’re a long-time patron or a first-time visitor, we’re thrilled that you’ve found us! From our location in Rome, NY, and serving the surrounding communities of Syracuse, Utica and Oneida, we make it our singular mission to provide the finest Volkswagen sales and service in Leatherstocking Country and beyond. With our top-flight staff of friendly sales professionals, helpful and thorough finance consultants, and the finest VW-Certified team of service technicians in the business, we help to make your automotive experience at NYE Volkswagen stress-free and enjoyable. Whether you’re seeking information and financial advice regarding one of our many new Volkswagen vehicles, or are simply looking to get a quick oil change, you can be confident that our staff at NYE Volkswagen is here for you, and not vice-versa.
One thing that stands out about NYE Volkswagen when compared to our competitors should be immediately obvious: we aren’t an enormous dealership. However, we don’t view this as a drawback. Our staff is, in many ways, a family, and the same is true of the customers who entrust us with their automotive experience. A dedication to personalized, professional service and an inventory of vehicles that are iconic and innovative in all the right ways–these are the things that set us apart. We are excited that you’ve visited NYE Volkswagen for your next Volkswagen, and we eagerly await the opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 255 reviews
September 26, 2024
Everybody was very nice and professional took care of me quick and they even delivered my car to me at work. If I ever buy a car again I am going to this dealership again quick and they even delivered my car to me at work. If I ever buy a car again I am going to this dealership again More
by jasonburk2002
Verified CustomerEmployees Worked With
Zach
September 25, 2024
All of the service reps were very friendly. A regular service turned into a transmission repair. Everyone was very accommodating and provided me with a nice loaner. I also appreciated the upda A regular service turned into a transmission repair. Everyone was very accommodating and provided me with a nice loaner. I also appreciated the updated emails and phone calls on the status of my vehicle. More
by rbush20
Employees Worked With
September 24, 2024
Everyone that I talked to was super friendly and was attentive to my needs. I brought in 3 young children with me to pick up the vehicle and they were welcomed just as I was, which is not common unfortu attentive to my needs. I brought in 3 young children with me to pick up the vehicle and they were welcomed just as I was, which is not common unfortunately. More
by jefmed831
Employees Worked With
Zach
September 18, 2024
Excellent service! They kept me informed during the entire process. I would recommend their services. They kept me informed during the entire process. I would recommend their services. More
by Keena Belcastro
Employees Worked With
September 15, 2024
I've been a customer this VW dealership for almost 20 years and 5 new vehicles, all of which I enjoyed having and driving! Even though it has changed ownership 3 time it has always been my choice, due to years and 5 new vehicles, all of which I enjoyed having and driving! Even though it has changed ownership 3 time it has always been my choice, due to the excellent service department and sales force! I look forward to doing more business in the future! More
by GBOYD90
September 14, 2024
Excellent service and great customer service. Very prompt and ready when they said! Would come back again! Very prompt and ready when they said! Would come back again! More
by SHARIBABY88
Employees Worked With
September 13, 2024
Set up service appointment online. Was quick and easy. Went in for service and was told how long it would take. Service was great and done on time. Was quick and easy. Went in for service and was told how long it would take. Service was great and done on time. More
by dbelmonte0
September 13, 2024
I was not very happy about the lack of communication between myself and the manager. I had to call all the time to find out what the status was on my vehicle. It was suppose to only take a week. It was between myself and the manager. I had to call all the time to find out what the status was on my vehicle. It was suppose to only take a week. It was there almost a month. Unacceptable. Not a happy customer. More
by pietrowskitammy
Employees Worked With
Scott in body shop
September 09, 2024
They were able to get me into a really nice car within the price range I specified and all within two days. This is the best car buying experience I've ever had. They have answered all questions promptly the price range I specified and all within two days. This is the best car buying experience I've ever had. They have answered all questions promptly and I absolutely love my new Passat. I enjoyed working with Max and Dan! More
by abcataldo70
Employees Worked With
