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NYE Volkswagen
Rome, NY
242 Reviews
Hello, and welcome to NYE Volkswagen! Whether you’re a long-time patron or a first-time visitor, we’re thrilled that you’ve found us! From our location in Rome, NY, and serving the surrounding communities of Syracuse, Utica and Oneida, we make it our singular mission to provide the finest Volkswagen sales and service in Leatherstocking Country and beyond. With our top-flight staff of friendly sales professionals, helpful and thorough finance consultants, and the finest VW-Certified team of service technicians in the business, we help to make your automotive experience at NYE Volkswagen stress-free and enjoyable. Whether you’re seeking information and financial advice regarding one of our many new Volkswagen vehicles, or are simply looking to get a quick oil change, you can be confident that our staff at NYE Volkswagen is here for you, and not vice-versa.
One thing that stands out about NYE Volkswagen when compared to our competitors should be immediately obvious: we aren’t an enormous dealership. However, we don’t view this as a drawback. Our staff is, in many ways, a family, and the same is true of the customers who entrust us with their automotive experience. A dedication to personalized, professional service and an inventory of vehicles that are iconic and innovative in all the right ways–these are the things that set us apart. We are excited that you’ve visited NYE Volkswagen for your next Volkswagen, and we eagerly await the opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 242 reviews
September 04, 2024
Niko Costello was excellent! Professional and accommodating! He was very kind and respectful to my 94 year old brother. Bobby in finance was equally professional and kind. I c Professional and accommodating! He was very kind and respectful to my 94 year old brother. Bobby in finance was equally professional and kind. I can’t thank them enough!! More
by oleegram
Verified CustomerEmployees Worked With
Nikki Costello
September 04, 2024
Zach Wells was a terrific salesperson. He answered so many questions for me and definitely made this transaction happen quickly and pretty painless. Bob, the business manager was very acco He answered so many questions for me and definitely made this transaction happen quickly and pretty painless. Bob, the business manager was very accommodating and totally explained the whole process. Thank you! More
by Elizabeth Swistak
Employees Worked With
Zach Wells
September 03, 2024
I am thankful for both the dealer and the financially managers help in getting me into a car after damage and total loss of my previous Jetta. Both were very helpful and the process was quick. managers help in getting me into a car after damage and total loss of my previous Jetta. Both were very helpful and the process was quick. More
by GSUNANGST
Employees Worked With
Niko Costello and Bob Springer
September 02, 2024
They are very helpful. Great deal and great service. Had a very good experience with them Great deal and great service. Had a very good experience with them More
by XCAO234
September 01, 2024
The service was great and the help with my oil issue was awesome! I always have a great experience! awesome! I always have a great experience! More
by Aingmire
Employees Worked With
September 01, 2024
The lack of regard for customer care is evident; seven months prior, I enlisted your service for recalibrating the radar system in my 2021 Jetta SEL, which is a critical safety feature for modern vehicles months prior, I enlisted your service for recalibrating the radar system in my 2021 Jetta SEL, which is a critical safety feature for modern vehicles. However, to my disappointment, just seven months later, I was met with a refusal to provide the necessary adjustments and was presented with a new quote of approximately $600 for the service (there was also a 12-month warranty). They could not or would not show any damage to the vehicle that would have caused the radar to go out, nor any discount. This experience has deterred me from returning and led me to withhold referrals to friends and family who might need automotive services. The decision to overlook a customer's legitimate request has substantial repercussions, affecting not just customer loyalty but also the potential for future business. More
by FSLUCENTI
Employees Worked With
Jim Guzzardo
