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NYE Volkswagen
Rome, NY
255 Reviews
Hello, and welcome to NYE Volkswagen! Whether you’re a long-time patron or a first-time visitor, we’re thrilled that you’ve found us! From our location in Rome, NY, and serving the surrounding communities of Syracuse, Utica and Oneida, we make it our singular mission to provide the finest Volkswagen sales and service in Leatherstocking Country and beyond. With our top-flight staff of friendly sales professionals, helpful and thorough finance consultants, and the finest VW-Certified team of service technicians in the business, we help to make your automotive experience at NYE Volkswagen stress-free and enjoyable. Whether you’re seeking information and financial advice regarding one of our many new Volkswagen vehicles, or are simply looking to get a quick oil change, you can be confident that our staff at NYE Volkswagen is here for you, and not vice-versa.
One thing that stands out about NYE Volkswagen when compared to our competitors should be immediately obvious: we aren’t an enormous dealership. However, we don’t view this as a drawback. Our staff is, in many ways, a family, and the same is true of the customers who entrust us with their automotive experience. A dedication to personalized, professional service and an inventory of vehicles that are iconic and innovative in all the right ways–these are the things that set us apart. We are excited that you’ve visited NYE Volkswagen for your next Volkswagen, and we eagerly await the opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 255 reviews
May 15, 2024
Diagnosed problem with vehicle in a timely manner. Assured vehicle was safe to drive. Waiting for parts to complete the work. Was told there was a $150+ charge for diagnostic appointment. I can unders Assured vehicle was safe to drive. Waiting for parts to complete the work. Was told there was a $150+ charge for diagnostic appointment. I can understand the charge if I was not going to bring car back for the needed work but since I'm spending over $400 for service work I questioned why the charge could not be reduced. More
by Spark
Verified CustomerEmployees Worked With
Other Employees :
Tina answered the phone and set up appointment. Made it clear there was a diagnostic charge for appointment when I was concerned about whether the car was safe to drive with the noise I was hearing.
May 14, 2024
Great dealership! Very friendly and helpful! I have purchased 2 SUV's from them and would definitely come back. Very friendly and helpful! I have purchased 2 SUV's from them and would definitely come back. More
by michelleh1733
May 13, 2024
The dealership was clean and well maintained. Jon explained what they would be doing and what it would cost. He seemed very professional and well organized. Jon explained what they would be doing and what it would cost. He seemed very professional and well organized. More
by SFOB
Employees Worked With
May 13, 2024
Very quick and efficient service. Vehicle was done within a very timely manner. Staff were all very friendly Vehicle was done within a very timely manner. Staff were all very friendly More
by katie soggs
May 12, 2024
Dave was incredibly knowledgeable and helpful. We drove an hour to get to Nye, and it was totally worth the drive. We drove an hour to get to Nye, and it was totally worth the drive. More
by gdominicos2002
Employees Worked With
May 06, 2024
Excellent service. Knowledgeable and reasonable. I travel 2 hours to have my 3 VWs serviced by Nye. Yes, there are dealers closer but no one that I trust as much from e Knowledgeable and reasonable. I travel 2 hours to have my 3 VWs serviced by Nye. Yes, there are dealers closer but no one that I trust as much from experience. More
by r-2
Employees Worked With
May 05, 2024
Dave was awesome came right out to help had a testing driving 3 cars until we found the one we wanted. driving 3 cars until we found the one we wanted. More
by KARENMACRI69
Employees Worked With
May 03, 2024
Professional, courteous service that I would recommend to family and friends. Jon went out of his way to make sure I had a loner vehicle if it was necessary. A pleasure to work and do business with Nye Volks family and friends. Jon went out of his way to make sure I had a loner vehicle if it was necessary. A pleasure to work and do business with Nye Volkswagen and Jon. More
by wshoemaker71
Employees Worked With
April 30, 2024
Very efficient, honest and friendly. I always feel as though I get the best service here. I always feel as though I get the best service here. More
by drbushinger
