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NYE Volkswagen
Rome, NY
243 Reviews
Hello, and welcome to NYE Volkswagen! Whether you’re a long-time patron or a first-time visitor, we’re thrilled that you’ve found us! From our location in Rome, NY, and serving the surrounding communities of Syracuse, Utica and Oneida, we make it our singular mission to provide the finest Volkswagen sales and service in Leatherstocking Country and beyond. With our top-flight staff of friendly sales professionals, helpful and thorough finance consultants, and the finest VW-Certified team of service technicians in the business, we help to make your automotive experience at NYE Volkswagen stress-free and enjoyable. Whether you’re seeking information and financial advice regarding one of our many new Volkswagen vehicles, or are simply looking to get a quick oil change, you can be confident that our staff at NYE Volkswagen is here for you, and not vice-versa.
One thing that stands out about NYE Volkswagen when compared to our competitors should be immediately obvious: we aren’t an enormous dealership. However, we don’t view this as a drawback. Our staff is, in many ways, a family, and the same is true of the customers who entrust us with their automotive experience. A dedication to personalized, professional service and an inventory of vehicles that are iconic and innovative in all the right ways–these are the things that set us apart. We are excited that you’ve visited NYE Volkswagen for your next Volkswagen, and we eagerly await the opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 243 reviews
May 24, 2024
Friendly service and greeted promptly. Short wait. Clean and comfortable waiting area. All staff encountered friendly. Short wait. Clean and comfortable waiting area. All staff encountered friendly. More
by JGRECO64
Verified CustomerEmployees Worked With
May 18, 2024
Have been taking my car there since new. They do good work. Usually can get me in within a week. They do good work. Usually can get me in within a week. More
by jd4020_68
Employees Worked With
May 18, 2024
Everyone was polite and professional. I’m glad to be back in the VW family! I’m glad to be back in the VW family! More
by bandit13_13440
May 17, 2024
Have always had a very positive experience with this dealership. Everyone is friendly and does their best to satisfy me as a valued customer. dealership. Everyone is friendly and does their best to satisfy me as a valued customer. More
by Kstreeter0
Employees Worked With
May 16, 2024
I like VW a very nice vehicle. Mine before lasted me more than I expected. An I am hoping this one does to. Mine before lasted me more than I expected. An I am hoping this one does to. More
by JJUDY727
Employees Worked With
May 16, 2024
I usually have a great experience but this time I did not, I'm sorry! not, I'm sorry! More
by christyallborty1982
May 15, 2024
Diagnosed problem with vehicle in a timely manner. Assured vehicle was safe to drive. Waiting for parts to complete the work. Was told there was a $150+ charge for diagnostic appointment. I can unders Assured vehicle was safe to drive. Waiting for parts to complete the work. Was told there was a $150+ charge for diagnostic appointment. I can understand the charge if I was not going to bring car back for the needed work but since I'm spending over $400 for service work I questioned why the charge could not be reduced. More
by Spark
Employees Worked With
Other Employees :
Tina answered the phone and set up appointment. Made it clear there was a diagnostic charge for appointment when I was concerned about whether the car was safe to drive with the noise I was hearing.
May 14, 2024
Great dealership! Very friendly and helpful! I have purchased 2 SUV's from them and would definitely come back. Very friendly and helpful! I have purchased 2 SUV's from them and would definitely come back. More
by michelleh1733
