NYE Chrysler Dodge Jeep Ram - Service Center

I just dropped in for an NYS inspection and they got me right in and done quickly. Everyone was very friendly and professional. right in and done quickly. Everyone was very friendly and professional. More

The service department is efficient and thorough. They got my truck diagnosed and repaired quickly. They got my truck diagnosed and repaired quickly. More

Workers are pleasant to deal with. Waiting area is nice while waiting for your vehicle. Waiting area is nice while waiting for your vehicle. More

Very good, it's quite hard to get 5. Only complaint: how long it took to schedule. I understand parts availability but needed to ask about the scheduled work appointment for Memorial Day Only complaint: how long it took to schedule. I understand parts availability but needed to ask about the scheduled work appointment for Memorial Day, & some nice man moved us up about 3 weeks. So glad we called. I was without a vehicle almost 8 weeks as it was. Good service great job! More

I had the worst experience with the service department. They lack communication to the owner about their vehicle. This is regards to early June appointment my back up camera stopped working & I was having They lack communication to the owner about their vehicle. This is regards to early June appointment my back up camera stopped working & I was having issue with the stop/start. I had an appointment on Thursday in the morning. I dropped off the jeep on Wednesday night. No one bothered calling me I call Monday & got told the they ran the diagnostics on Saturday and the mechanic would call me back before they closed. No one bother calling me that night. I had a recall again on Tuesday morning then I got told they’re trying to get a hold of the extended warranty people to make sure it’s covered so they can call and order the part. I feel like that should’ve already been done a few days beforehand since they knew on Saturday. Then I called because I needed the vehicle on Thursday. And told him I would be by in the morning to pick it up around 10 10:30 AM and I would pay whatever I needed to until the part came in. OK sure no problem. We’ll have it ready for you. My car was still torn apart. I had to sit and wait for them to put it back together and they lied to me that there was a tow truck blocking it. I drove around outback there wasn’t as they were scrambling to put my car back together. Schedule my appointment to get the backup camera put in when they got the part asked at that point about a refund well the lady that doesn’t stay here today I said well can she call me nobody calls nobody answers her phone. This last visit that I went because the check engine light was on. Talk to the service manager about my refund and he said he would look into it and if I had one coming, I would get it. I said if you can, please contact me so I know heard nothing I called and then he acted like I was crazy. That’s not what he’s told me. He said he would just send out for it. I said I asked you to call me back just I will never get my vehicle from this dealership again due to the service department. More

Everyone is always so helpful and friendly. They take the time to explain everything and keep me posted on the progress. They take the time to explain everything and keep me posted on the progress. More

Very nice people to deal with. Also having Saturday hours means EVERYTHING! My wait time was not very long and service was great. Also having Saturday hours means EVERYTHING! My wait time was not very long and service was great. More

I showed up to the wrong dealership and said I needed to get in that day for an inspection, he took me in anyway when I said I would drive to the correct one, and he said no need and that he could take care get in that day for an inspection, he took me in anyway when I said I would drive to the correct one, and he said no need and that he could take care of me! Then, he let me know about a recall and got that done as well. He did all of this quickly and with the best customer service attitude ever! More

Brought my vehicle in for an appointment, over 14 days there I finally got it back. I have no idea why it took so long. It has a warranty on it, so after contacting Mopar directly, it seemed that it start there I finally got it back. I have no idea why it took so long. It has a warranty on it, so after contacting Mopar directly, it seemed that it started to get work on. It was still an extremely long time for the work that was done. They should never had happen. I will not be returning to that dealership. There is a lot of miscommunication I believe. Nobody seems to know anything. More