Murgado Ford of Chicago

great wade sims was very helpful.he was and eager to satisfy all our needs. i will do business with him in the future and recommend him to family and friend wade sims was very helpful.he was and eager to satisfy all our needs. i will do business with him in the future and recommend him to family and friends. More

work package for 15000 mile check My service advisor did a great job notifying me of necessary services that need performing and options. With alignment and work package it takes aroun My service advisor did a great job notifying me of necessary services that need performing and options. With alignment and work package it takes around 1 hour, which in my eyes, is very fast. One issue I have is that I found my coolant has been overfilled above the max line quite bit, so I need to come come two days ago to remove some. When I came back, the service person (totally different one) told me I would be charged ~$165 for flushing the coolant and argued with me filling above the max line is not a problem. I personally do not think it is a terribly serious issue, either, but the professional way to deal with this is to apologize and then remove some coolant, in stead of arguing it is not a problem while it actually is. More

Excellent Job on tire replacement The job was done with no surprises, either in length of time or in the price charged. That's often not the case with auto service. The job was done with no surprises, either in length of time or in the price charged. That's often not the case with auto service. More

Satisfied The seevice Alonzo Bass provided was exceptional and i hope he gets commended fir hos service. I would like this to be my service center. The seevice Alonzo Bass provided was exceptional and i hope he gets commended fir hos service. I would like this to be my service center. More

The works They do a neat fast job and let you know of developing issues. The place is clean everywhere and not at all noisy as you might think. They do a neat fast job and let you know of developing issues. The place is clean everywhere and not at all noisy as you might think. More

STAY AWAY FOR THE SAKE OF YOUR CARS HEALTH Went in for an oil change, they for some reason removed my windshield wiper blades and didn't put them back on. As I pulled out of the parking lot I w Went in for an oil change, they for some reason removed my windshield wiper blades and didn't put them back on. As I pulled out of the parking lot I went to run my wipers to clean my windshield only to find the metal arms that hold the blades, which then scratched my windshield. Went back and denied that they took the blades off at first until the tech came running out the back with my blades and put them on. They are refusing to fix the windshield now after arguing with them for some time now. John their service manager has made snide remarks on how he'll just wait for my negative reviews on google. Even with the multipoint vehicle inspection that's included in every service, my car has left there with low tire pressure alerts and a grinding noise in the wheels that wasn't there before. John, their service manager made snide remarks about my upcoming reviews, well John, here it is. More

New Car Purchase was Easy Robin was very helpful and knowledgeable, found me the car I wanted and I'm very happy. She made the process extremely easy. Bill in financing got me Robin was very helpful and knowledgeable, found me the car I wanted and I'm very happy. She made the process extremely easy. Bill in financing got me in and out while still going through all my options. More

David Glaser went above the call to get exact car we wanted. We went in "just to look" at the new place but David Glaser engaged us. We felt very comfortable dealing with him and not pressured. We went in "just to look" at the new place but David Glaser engaged us. We felt very comfortable dealing with him and not pressured. More

Fast and Courteous Service I came to Fox Ford for a oil change for my 2015 Escape. I had a 7:15 am appointment. I arrived a little early and they took me right away. They said I came to Fox Ford for a oil change for my 2015 Escape. I had a 7:15 am appointment. I arrived a little early and they took me right away. They said to expect about an hour and a half wait time. Before I finished my coffee, they told me that my car was ready to go.It was a good experience. More

Excellent friendly service Very helpful staff with a real passion for the vehicles they sell. Great service and a friendly atmosphere. The sales person we dealt with was patient Very helpful staff with a real passion for the vehicles they sell. Great service and a friendly atmosphere. The sales person we dealt with was patient and had more than enough time to answer our questions regarding the vehicle we were looking at. More