Murgado Ford of Chicago

Replacement tire My tire Service Manager, Alonzo, was the key to my excellent rating. He searched tire offers to match the price I paid 2 months ago when I replaced My tire Service Manager, Alonzo, was the key to my excellent rating. He searched tire offers to match the price I paid 2 months ago when I replaced all my tires. I had split one. After feeling comfortable I was getting the best price he said it would take about 1.5 hrs. I went into the lounge had a coffee, used their internet to get some work done, and was out the door in under 90 minutes. More

Service Department (Ford) My service advisor, Anibal Arroyo, provides the best service I’ve experienced at Fox; he goes the extra mile to make sure I understand what’s needed a My service advisor, Anibal Arroyo, provides the best service I’ve experienced at Fox; he goes the extra mile to make sure I understand what’s needed and options. He’s been my advisor for the past 3 times in a row - I’ll be requesting him by name for all future appointments. Nick P. and Karina do a great job as managers. More

New Explorer I was in the market for a new car, I went to other dealers to no avail but when I came to Fox Ford I knew as soon as I walked in I had made the right I was in the market for a new car, I went to other dealers to no avail but when I came to Fox Ford I knew as soon as I walked in I had made the right choice. The customer service there is great no one is overbearing they were pleasant and once I met Pete he was very upfront and honest with me and I walked out getting the car I wanted and my family and I are extremely happy......Thanks More

Great experience Easy to deal with salesman. No pressure to buy immediately. Allowed to make my decision at my place. Worked with my schedule to make my purchase. Easy to deal with salesman. No pressure to buy immediately. Allowed to make my decision at my place. Worked with my schedule to make my purchase. More

New truck I needed another truck for my company as quickly as possible. Just a few phone calls later and Dave's help, I could pick it up . Quick and friendly! I needed another truck for my company as quickly as possible. Just a few phone calls later and Dave's help, I could pick it up . Quick and friendly! More

good review Didn't go to buy new car but dealer talked me into it. Had my issues with ford but giving them another chance. So that's it. Didn't go to buy new car but dealer talked me into it. Had my issues with ford but giving them another chance. So that's it. More

Excellent What do you want me to say? All of my experiences with this dealership have been excellent since the day I purchased my car in 2016. So what if I ha What do you want me to say? All of my experiences with this dealership have been excellent since the day I purchased my car in 2016. So what if I have to spot dry my car before I leave (pop the trunk). I don't have a problem with that because I do that when I go to any car wash. More

Oil change Called ahead to schedule the oil change (can be done on-line also). Was able to be waited on with little or no delay. Courteous and friendly staff. Called ahead to schedule the oil change (can be done on-line also). Was able to be waited on with little or no delay. Courteous and friendly staff. Watched TV and having free coffee for about a half hour and my car was ready to go. More

Excellent customer service. From driving my vehicle up to service for "The Works" oil change, through checking out with Carlos Magana, I was provided with exceptional customer se From driving my vehicle up to service for "The Works" oil change, through checking out with Carlos Magana, I was provided with exceptional customer service and each and everyone ensured that I was informed/guided through the process. Great communication and attention. Will definitely return to this location for all service needs. More

Stress free visit for an oil change. My son recommended this dealership to me because of the excellent service he receives. I would agee with him because there was miscommunication with t My son recommended this dealership to me because of the excellent service he receives. I would agee with him because there was miscommunication with the intake person when I arrived and my brakes didn't get checked with the oil change. I asked at check out about the brakes and they immediately rechecked my car and that made my day since I'll be going on a long trip soon. Thanks. More