Murgado Ford of Chicago

Satisfactory level service but very slow This is a huge service center with what seems like very few workers. I have gone there for a while now and a simple oil change seems to always take a This is a huge service center with what seems like very few workers. I have gone there for a while now and a simple oil change seems to always take at least 2 hrs no matter when you come in. I would recommend dropping it off and planning on the extended wait. More

Tire Replacement Everything was completely quickly and efficiently. The staff was very friendly and understanding and they called my dealership in order to make sure Everything was completely quickly and efficiently. The staff was very friendly and understanding and they called my dealership in order to make sure my warranty covered my tires before charging me anything! I left very happy and with a full wallet! More

Towed in with a flat tire 2/1 Manager was fabulous! Got me a loaner car from another dealership at 7:39PM on a Friday night so I could get home. Great people skills. I am not as Manager was fabulous! Got me a loaner car from another dealership at 7:39PM on a Friday night so I could get home. Great people skills. I am not associated with this dealership More

Great service, quality parts, excellent facilities! Great prices, excellent, quality service, and rapid completion of work by courteous, welcoming associates in every department, with the finest waiting Great prices, excellent, quality service, and rapid completion of work by courteous, welcoming associates in every department, with the finest waiting areas anywhere in Chicago. More

Good service Went in for an oil change and I am happy with the service. It took a bit long but I appreciate the courtesy car wash too. Went in for an oil change and I am happy with the service. It took a bit long but I appreciate the courtesy car wash too. More

The Works Prompt service....Excellent customer interface...Excellent review of auto status. Will be back for the 40,000 mile checkup Will recommend to ALL my Prompt service....Excellent customer interface...Excellent review of auto status. Will be back for the 40,000 mile checkup Will recommend to ALL my friends who own Ford products because of excellent service provided. More

Great Customer Service Working with Carlos was fantastic. He walked me through everything the techs discovered and the repairs were done on time. I will continued to come ba Working with Carlos was fantastic. He walked me through everything the techs discovered and the repairs were done on time. I will continued to come back here for all my work. Great Service!!! More

Great Services I had to wait for my car. They kept checking back with me and keeping me posted on how long the service was going to take. I called before to make sur I had to wait for my car. They kept checking back with me and keeping me posted on how long the service was going to take. I called before to make sure the wait wasn't going to be too long. It was really helpful and smooth. Much appreciated! More

Efficient staff and personalized servide As a small business owner, my time is valuable. Jake and his team have consistently treated my staff and I with professional courtesy and the service As a small business owner, my time is valuable. Jake and his team have consistently treated my staff and I with professional courtesy and the service is top-notch. I will continue to buy and lease cars from this dealership. More

Quick Lane I drove up to the Quick Lane and 5:30 for The Works and got checked-in right away. The service was fast and friendly! The dealership is very modern I drove up to the Quick Lane and 5:30 for The Works and got checked-in right away. The service was fast and friendly! The dealership is very modern and I love that there is a Ford dealership in the city again! More