Murgado Ford of Chicago

They exceeded my expectations with outstanding service My Ford F-150 had a shift cable problem from the factory that presented itself at 1600 miles while I was in Chicago. The Fox Ford Dealership in Traver My Ford F-150 had a shift cable problem from the factory that presented itself at 1600 miles while I was in Chicago. The Fox Ford Dealership in Traverse City coordinated with the Fox Ford Dealership in Chicago to take care of my issue as quickly as possible over the St. Patrick's Day Weekend when I became stranded in Chicago. Both Dealerships went out of their way to help me during a very trying time. I would gladly recommend both Dealerships. More

I had the 30,000 mile service I vst'd. the Dealership for my 30,000 maintenance service. Carlos showed me 2 filter like parts which needed to be replaced which I informed him they I vst'd. the Dealership for my 30,000 maintenance service. Carlos showed me 2 filter like parts which needed to be replaced which I informed him they can replace them. After the service was completed, my car was washed & me & my baby were out of there. More

The Works Had an appointment and was in and out in about an hour, the team was helpful and courteous. Glad I bring my vehicle to this location Had an appointment and was in and out in about an hour, the team was helpful and courteous. Glad I bring my vehicle to this location More

Friendly The employees at Fox Ford Quick Lane are kind. They understand your time is valuable & they do their best to provide a quick quality service. The employees at Fox Ford Quick Lane are kind. They understand your time is valuable & they do their best to provide a quick quality service. More

Very efficient!!! The service department was great!!! Very efficient and pleasant!!!! The work was completed in a timely manner and called me to let me know it was comp The service department was great!!! Very efficient and pleasant!!!! The work was completed in a timely manner and called me to let me know it was completed and on time. More

Excellent experience. Staff is great & friendly. Fox Motors is #1 in service. Staff is great, Friendly and Fast. “ Only The Best” I recommend to buy all your car needs here. Thank you so much! Fox Motors is #1 in service. Staff is great, Friendly and Fast. “ Only The Best” I recommend to buy all your car needs here. Thank you so much! More

A credit to the brand. My experience was exceptional. Wade, Avery, Rambo and Joe, are outstanding customer service professionals. If the rest of the team are as committed as My experience was exceptional. Wade, Avery, Rambo and Joe, are outstanding customer service professionals. If the rest of the team are as committed as these gentlemen then it really says something about the culture in that facility. I also want to thank Johnny in service for laying the foundation down to make the transition from service to sales, he needs to be commended. Joe the General Manager closed the experience the following day by meeting with me that morning. He knew my name and was very engaging. I commended him on his excellent team and I told him that was a direct reflection on him. Wade Simms is an incredible asset to the facility and that needs to be celebrated and acknowledged! A true testament to the impact of the positive culture is the fact I remembered everyone’s name that I dealt with in the whole process... Congratulations Fox Ford! More

Very helpful . Kind .awesome experience Ruben was a big help and very professional. Great hard worker . Enjoyed my experience .and love my new car ! Will recommend everyone to shop with hi Ruben was a big help and very professional. Great hard worker . Enjoyed my experience .and love my new car ! Will recommend everyone to shop with him . More

Top notch as always Always happy to bring my car in to Fox Ford for service. Staff is great, waiting area is spacious and comfortable and service is first rate. Always happy to bring my car in to Fox Ford for service. Staff is great, waiting area is spacious and comfortable and service is first rate. More

Great Customer Service I took my vehicle to the Quick Lane on a Saturday. My service advisor was Anibal Arroyo. I explained that 2 Tail lights were out, check engine light w I took my vehicle to the Quick Lane on a Saturday. My service advisor was Anibal Arroyo. I explained that 2 Tail lights were out, check engine light was displayed on the dashboard & a oil change was over due. Eric who drove the courtesy vehicle was able to give me a ride back to work. A Part for the one taillight was ordered & a diagnostic was completed. Everything was repaired and completed. The vehicle was back on the "road again"! While picking up the Vehicle I toured the show room. Wade Sims, (Sales Product Specialist) was very helpful. He called Ford Finance Dept. and received the payoff amount, My 2016 Ford Transit Connect was appraised, showed me a few new 2019 Ford Transit Connects in the cold & rain. Weather impaired the upgrade of the sale today, but will be back in soon. Thank you, I also enjoyed the Hot Chocolate! SMILE! Brent More