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Murgado Ford of Chicago

Chicago, IL

4.8
938 Reviews
Call Dealership (773) 687-7800
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2501 N Elston Ave

Chicago, IL

60647

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938 Reviews of Murgado Ford of Chicago

February 03, 2024

the service was fast and thorough as usual and they provide status updates all along so you know what's going on. More

by lakshmikanth_sajja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey
Report | Print
Feb 05, 2024 -

Murgado Ford of Chicago responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

February 02, 2024

Able was great. Easygoing, friendly, knowledgeable, helpful. Finding a hybrid Maverick was not easy, but Fox had one. More

by oceaxe
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abel
Report | Print
Feb 05, 2024 -

Murgado Ford of Chicago responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Able able to meet your needs. At Fox Ford Lincoln, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 22, 2024

Great Service | Great Work - work done in a timely manner, waiting area comfortable, plenty of appointment time options available. More

by hnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
erased texts - sorry!
Report | Print
Jan 22, 2024 -

Murgado Ford of Chicago responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Lincoln, we value our customers and we look forward to seeing you down the road. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 20, 2024

Great Service. They took care of me even though I did not have an appointment. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
Report | Print
Jan 22, 2024 -

Murgado Ford of Chicago responded

Hi John, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 17, 2024

Excellent communications with Ms April who kept me updated when the technicians discovered my Ford had some additional & needed repairs. More

by kirby
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
Report | Print
Jan 22, 2024 -

Murgado Ford of Chicago responded

Kirby, it’s great to know that April provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 11, 2024

The car service and customer service was excellent! ! They always provide great service. Grant did a fine job! More

by hanna_parker
Recommend Dealer
Yes
Employees Worked With
Grant Mc Kay
Report | Print
Jan 11, 2024 -

Murgado Ford of Chicago responded

Hi Hanna, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 09, 2024

Perfect service…on-time, courteous, a very pleasant experience. Jessica promised one to two hours; work was completed by one hour. More

by simonmeredith1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jan 10, 2024 -

Murgado Ford of Chicago responded

Simon, it’s great to know that Jessica provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 06, 2024

Every detail of my visit to Fox Lincoln was excellent from checking-in to checking-out. The waiting area was comfortable. More

by DrLMS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I forgot his name.
Report | Print
Jan 08, 2024 -

Murgado Ford of Chicago responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 06, 2024

Timely completion of oil change, tire rotation and alignment. No pressure to complete other recommended services. More

by km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmie
Report | Print
Jan 08, 2024 -

Murgado Ford of Chicago responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

January 03, 2024

Was quoted on a Ford expedition with 5 miles on. It was shown a Ford expedition with 2000 miles on it, and body damage also was guaranteed 9000 for my trade. In when I get there, they try to drop it More

by Russell Shevokas
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Avery
Report | Print
Jan 05, 2024 -

Murgado Ford of Chicago responded

Thank you for your feedback, Russell. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

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