Murgado Ford of Chicago

first visit! This was my first visit to Fox for an oil change, and I was pleased. They were able to expedite the service for my Fusion and everyone was professio This was my first visit to Fox for an oil change, and I was pleased. They were able to expedite the service for my Fusion and everyone was professional and friendly. I look forward to a good relationship with Fox! More

A Comprehensive Experience Five Stars is easy to justify here... 1-Ease of appointment from start to finish, whether it’s Quick Lane or more extensive service. 2-Comfortable a Five Stars is easy to justify here... 1-Ease of appointment from start to finish, whether it’s Quick Lane or more extensive service. 2-Comfortable and clean customer amenities. 3-Superb service department representatives (Anibal for this recent visit). 4-Clear and timely communication through all phases of my service appointment. 5-A trouble-free record of service or repair work on my Ford Focus, since I first brought my car in when the facility opened. More

Very Responsive The Fox Ford Service team welcomed me, listened to my issue, and kept me informed as they went through the diagnostic and repair process. First class The Fox Ford Service team welcomed me, listened to my issue, and kept me informed as they went through the diagnostic and repair process. First class service! More

Professional! Politely greeted when I pulled in, kept me informed on the progress of my vehicle. Also while I was having my coffee Robin brought me up to date on t Politely greeted when I pulled in, kept me informed on the progress of my vehicle. Also while I was having my coffee Robin brought me up to date on the new MKC that will be out this fall. More

Excellent I made an appointment to come for recall/resplacement of the passenger seat airbag. Lillian was wonderful to work with and helped to make the experien I made an appointment to come for recall/resplacement of the passenger seat airbag. Lillian was wonderful to work with and helped to make the experience pleasant, quick and easy. More

Service Johnny was great from walking in to final. He followed up and also we looked at a new car with me that was in service bay. Will buy my next car from F Johnny was great from walking in to final. He followed up and also we looked at a new car with me that was in service bay. Will buy my next car from Fox Ford More

The Works When ever I come here they treat me like a king . They always solve whatever problem I . They take their time and get it right , and best of all thei When ever I come here they treat me like a king . They always solve whatever problem I . They take their time and get it right , and best of all their price is always right. More

Jessica was fantastic! I loved working with Jessica. She made the entire process effortless and seamless, which made me comfortable about having the work done to my car at t I loved working with Jessica. She made the entire process effortless and seamless, which made me comfortable about having the work done to my car at this location More

Fantastic! Robin was awesome to work with. She delivered my car to me in Madison and made the transaction quick and easy. Great customer service! Thanks! Robin was awesome to work with. She delivered my car to me in Madison and made the transaction quick and easy. Great customer service! Thanks! More

Unreliable estimate! I was told a replacement key was $179.00. I thothat was expensive, but I needed another key. I get to the dealership and the service department tells I was told a replacement key was $179.00. I thothat was expensive, but I needed another key. I get to the dealership and the service department tells me it’s going to be $369.00, I was floored. The salesman I had told me the original cost was $179.00 it wasn’t, he also said he ordered seat covers for me which I waited for 2 weeks to arrive, they didn’t, because they were never ordered. So in short, I waited a month to get another key and never got my seat covers after waiting for 2 weeks. All in all, I’m highly disappointed with Fix Ford and sound not recommend anyone buying from you. After I spent $40,000, I get treated like crap! More