Murgado Ford of Chicago

good location. well maintained inside and out. quick service. nice waiting area. free coffee and cookies. wide screen TV. nice showroom. good customer service. wide inventory. service. nice waiting area. free coffee and cookies. wide screen TV. nice showroom. good customer service. wide inventory. More

Overall a very pleasant experience. Chappy is easy to work with and made the buying process less stressful. Everyone I encountered was friendly and helpful. work with and made the buying process less stressful. Everyone I encountered was friendly and helpful. More

We had some significant issues that needed addressing and we were leaving for an east coast trip the next day. Heather made sure everything was performed quickly and efficiently and we were on our way withou we were leaving for an east coast trip the next day. Heather made sure everything was performed quickly and efficiently and we were on our way without a hitch. More

no complaints I knew what I wanted. They advertised a price I liked. I made an appointment. They had the vehicle ready to go for a test drive. They answered my ques I knew what I wanted. They advertised a price I liked. I made an appointment. They had the vehicle ready to go for a test drive. They answered my questions and informed me of features I hadn't thought about without being pushy. The advertised price was available without a matching a list of esoteric incentives. I asked for an out the door price in writing ( I had underestimated local taxes). They gave me one and let me make my decision at my own pace. I made an appointment when I decided I could fit the vehicle in my budget. They had it ready. Done. Oh yes, they were very nice. More

Excellent facility , friendly and knowledgeable sales staff and a parts and service staff is second to none are all of the reasons I have chosen Fox ford . staff and a parts and service staff is second to none are all of the reasons I have chosen Fox ford . More

If I could give negative stars, I would.. This dealership is by far & away, the must unethical & unprofessional in the entire Chicagoland area. After being promised a vehicle at a certain price point, I was is by far & away, the must unethical & unprofessional in the entire Chicagoland area. After being promised a vehicle at a certain price point, I was then informed IN THE MIDDLE OF THE ACQUISITION, that the price had been raised over $2,500 dollars. After speaking with the GM Joe, who was unflappable in his unconcern regarding the matter, he blatantly ADMITTED that It was a screw up on their end & that someone on his team had just input the wrong price online. Even knowing & admitting this, he still went on to insist that he would NOT honor the price that was on his website. Which had also, by this point, already been verbally confirmed by one of his employees (Jazmime) as well. Business 101 dictates that customers should NEVER be penalized for internal mistakes, yet that is EXACTLY the kind of business they do here at Fox Motors, Lincoln. If they promise you a price, get it in WRITING because they are definitely not a reputable company. And the GM Joe does not have even a modicum of integrity. He is completely bereft of BASIC customer service skills. It's all about making a buck to him & passing costs on to customers. I will never do business with these people again, & If you're smart you will steer clear, too. More

Excellent service! The team and Fox Lincoln was superb from the start to the finish. I would absolutely recommend that anyone that owns a Lincoln to use this dealership. from the start to the finish. I would absolutely recommend that anyone that owns a Lincoln to use this dealership. More

These guys are really great and helpful. I went in for a wheel alignment and they found the real problem. So after getting everything done my vehicle is riding like new thanks to the guys at in quick lane. wheel alignment and they found the real problem. So after getting everything done my vehicle is riding like new thanks to the guys at in quick lane. More

Wonderful car buying experience My sales persons name is Chappy, and I have to say that i hadn't bought a new vehicle since 2001 He took all the anxiety that usually accompanies the My sales persons name is Chappy, and I have to say that i hadn't bought a new vehicle since 2001 He took all the anxiety that usually accompanies the car buying process away. He was very professional and personable and I will definitely refer friends and family to him In short....... He's a wonderful sales person.. The sales manager Avery was also very exceptional and personable, great guy. Made me feel very comfortable More

Best Service Great service, wonderful service people,love your coffee! Alberto was very helpful in explaining what needed to be done. He was very informative and Great service, wonderful service people,love your coffee! Alberto was very helpful in explaining what needed to be done. He was very informative and knowledgeable. Very good personality . More