Murgado Ford of Chicago

Smooth experience with appointment overall. Slight wait upon dropping off vehicle. Wish someone would have greeted upon arrival. Sorta standing there for a while before Boris came to assist me. upon dropping off vehicle. Wish someone would have greeted upon arrival. Sorta standing there for a while before Boris came to assist me. More

Chelsey LaPorta was great! I already knew I would either go back to the RAV4 or switch to Ford (my family's favorite car line). I was lead through my concerns, "driving lifesty I already knew I would either go back to the RAV4 or switch to Ford (my family's favorite car line). I was lead through my concerns, "driving lifestyle" and a desire to avoid increasing my monthly car budget to a point it adds stress. Chelsey laid out several scenarios and showed me logical ways to evaluate the RAV4 vs. Escape. I understood there was no way I could get as good of CORVID-19 Deal by Toyota and if I was going to take advantage of this situation to get a reliable vehicle Ford was the way to go. Chelsey followed up with me and made the experience very enjoyable. More

Oil, filter,align, etc. Service appointments are Fast and Efficient as usual which is surprising during these COVID times. Friendly, etc Lounge was set-up with proper distan Service appointments are Fast and Efficient as usual which is surprising during these COVID times. Friendly, etc Lounge was set-up with proper distancing and there was cleaning staff working around the facility. . This is why i am returning customer. Keep it up. More

Both men were able to answer all of my questions. Abel was very knowledgeable regarding the workings of the Escape. Although Sam was very busy, he made sure my case moved forward. I didn't spend a lot of was very knowledgeable regarding the workings of the Escape. Although Sam was very busy, he made sure my case moved forward. I didn't spend a lot of time waiting. More

Nick was great. His customer service skills were appreciated.The service was good, also. Didn’t have to wait too long for the service of my car to be completed. appreciated.The service was good, also. Didn’t have to wait too long for the service of my car to be completed. More

Nice staff...enjoyed buy a new car. Ruben was very helpful and extremely knowledgeable. The process was very easy and not to long. Rambo explained all the financial information to us Ruben was very helpful and extremely knowledgeable. The process was very easy and not to long. Rambo explained all the financial information to us and was very nice. I would totally recommend this dealership to anyone! Thanks everyone!!!! More

service Boris was upfront with the repairs needed versus those that could be put off, and was also very accurate with the amount of time the repairs would tak Boris was upfront with the repairs needed versus those that could be put off, and was also very accurate with the amount of time the repairs would take. More

Great Valet Pickup service I had my vehicle picked up and dropped off for an oil change using the Lincoln Valet service. It was seamless and everyone was very professional. The I had my vehicle picked up and dropped off for an oil change using the Lincoln Valet service. It was seamless and everyone was very professional. The communication (when the driver was on the way, when the vehicle made it to the service department, the phone call to give the diagnostic results, etc) was great. I would use this service again. More

Always Top Notch! This facility covers all the bases, from Quick Lane, Regular Appointment Service, Sales, and Customer Amenities. Unreserved recommendation from me! This facility covers all the bases, from Quick Lane, Regular Appointment Service, Sales, and Customer Amenities. Unreserved recommendation from me! I had an oil change and tire repair, and was in and out within an hour, even with their reduced staff and service options due to COVID-19. More

Outstanding Service Fast, Polite and Respectful. Boris was a total professional. This is the 2nd car I've purchased from Fox Ford and they always been great about thier s Fast, Polite and Respectful. Boris was a total professional. This is the 2nd car I've purchased from Fox Ford and they always been great about thier service. More