Murgado Ford of Chicago

Easy appointments, fast service, clean bright waiting area, always a good experience at Fox Ford. area, always a good experience at Fox Ford. More

Explained all up front, provided accurate time estimate, made himself available to answer questions by text messages. Kept up to date by text messages as well. Friendly and courteous (Alonzo), and even help made himself available to answer questions by text messages. Kept up to date by text messages as well. Friendly and courteous (Alonzo), and even helped me to use my Ford Pass points, which was very helpful. More

I had a good experience with the recall notification and service repairs. I like the free water and coffee in waiting area . service repairs. I like the free water and coffee in waiting area . More

Transparent price and good service. Great suggestion from Alonzo on deciding which maintenance/ service is necessary. Great suggestion from Alonzo on deciding which maintenance/ service is necessary. More

I got an appt quickly and don’t wait long for the service to be completed. to be completed. More

Alonzo was terrific in helping me with my car repairs. Service was great. Thank yo. Service was great. Thank yo. More

The staff was friendly and very informative. The young lady who help me was amazing The young lady who help me was amazing More

Super disappointed in this dealership. I contacted their dealer through an email inquiry over the weekend (Oct 16) and got back to me on October 17th. I asked for photos of the vehicle sin I contacted their dealer through an email inquiry over the weekend (Oct 16) and got back to me on October 17th. I asked for photos of the vehicle since I am out of state and wanted some more detailed photos. I waited until early evening (10/17) to get a reply from a salesperson (Tramayne Hill) and his communication was very slow and wasn't attentive to me. After the photos, I texted back regarding trying to get an credit approval process going but got ghosted and he replied off hours saying he was going to work on this tomorrow when he got in at 9:00am. Tomorrow (10/18) comes by and he texts me at 10:30am to start our process and I asked him to call me so communication would be easier. Hence he didn't even call me until almost 1:00pm. I talked about financing and applied. Then roughly about 2 hours later, he texts me that the car that I've been wanting is sold? This is horrible. How are you going to be slow and not help me through this process and tell me that it's been sold? He could have passed my information onto someone else. I was afraid this was going to happen and the car would be sold because I am out of state. Communication was horrible, slow and not attentive to a customer. I understand the out of state sales and no holds but this should have been taken care of better. Don't even bother going to this dealership. Waste of my time. His name is Tramayne Hill. Called into the dealership to voice my frustrations, Avery Lawerence took my call. However, my opinion didn't seem to matter much and was taken lightly. I get it that my opinions may not matter as I'm just a customer but I felt no sense of empathy or plans of action for feedback for his team. More

Above and beyond - a stellar experience. Unlike most pressure car dealership situations/experiences, with Tray while purchasing my vehicle, I never felt I was being directed into anything. Unlike most pressure car dealership situations/experiences, with Tray while purchasing my vehicle, I never felt I was being directed into anything. Truly a positive, I'll even say enjoyable experience. Thank you! More

Very good service and was able to get an on the same day I called. They did the as promised. Aimmie was very nice and kept me informed about my car. I called. They did the as promised. Aimmie was very nice and kept me informed about my car. More