Murgado Ford of Chicago

Outstanding service and turnaround time. Both Wade and Alonzo were great help in my needs. Both Wade and Alonzo were great help in my needs. More

The customer service was great but I will quit writing these stupid reviews because of 15 words min these stupid reviews because of 15 words min More

I had an appointment for a recall on my 2022 Bronco. 7:00 am. It took 3 weeks to get that appointment. I arrived at 7:03. I was greeted by Boris. He was friendly and informative. He took my information 7:00 am. It took 3 weeks to get that appointment. I arrived at 7:03. I was greeted by Boris. He was friendly and informative. He took my information and got me started quickly. Mid conversation I realized I need wheel locks added to my service visit. He showed me to parts. Parts for me wha to needed and Boris said he would call me when complete. Maybe in 2 hours. I left and shortly after for a call. Boris stated that my car was ready and I could pick up. Unfortunately I would have to come back for the recall issue. I was told that there was no way to know until car arrived if the recall download was available. I did get new wheel locks. Not a complete waist of time. Who returns the hours that you spend to get to these appointments. Now I have to wait and make another appointment. No fault of Boris. His kindness and generosity make the experience so much better. A call before I arrived would have solved this debacle. Thank you More

I've been going to Fox Ford Lincoln for a couple of years at this point. Each time I've gone it has been a lovely encounter. The science between the staff is unbelievable. In addition to the fact that everyo at this point. Each time I've gone it has been a lovely encounter. The science between the staff is unbelievable. In addition to the fact that everyone is amicable everybody conveys. Those are characteristics that are elusive in groups. More

Service writer April was courteous and professional. My vehicle was serviced in a timely manner. My vehicle was serviced in a timely manner. More

April made certain that the work got done while I waited. Service dept didn't have the brake pads in stock but after letting April know that I really needed to get work done ASAP managed to get the pads deli Service dept didn't have the brake pads in stock but after letting April know that I really needed to get work done ASAP managed to get the pads delivered in from another location. Was in and out in the expected time frame. April has been great each time she has acted as my service rep. More

Chappy was great, very friendly and kind. He really took good care of us and was able to deliver our new car much more sooner than expected. It was a very smooth transition. He really took good care of us and was able to deliver our new car much more sooner than expected. It was a very smooth transition. More

My 5 yr old battery died. Called Ford roadside service at 2:44. The tow truck came at 3:30 and jumped it so I could drive to the dealer. Had a new battery and was on my way at Called Ford roadside service at 2:44. The tow truck came at 3:30 and jumped it so I could drive to the dealer. Had a new battery and was on my way at 5:30. More

The service department is great. Just wish they had loaner cars available. This alone might make me rethink getting another Ford. The sales department is not very good, unfortunat Just wish they had loaner cars available. This alone might make me rethink getting another Ford. The sales department is not very good, unfortunately. They just want to sell you a car and don't do any meaningful follow up and very minimal car set up. I waited for almost a year for my Mach-e and never heard from the salesman. More

Alonzo took care of my car’s periodic “checkup” expeditiously and thoroughly in his always friendly manner. Thank you for your professionalism, Alonzo! expeditiously and thoroughly in his always friendly manner. Thank you for your professionalism, Alonzo! More