Mtn View at 153

WORST CAR BUYING EXPERIENCE EVER!!! I WISH I COULD GIVE NO STARS!!!! I purchased my 2015 Chrysler 200 on 7/30/19. I got home, there was a trunk FULL of glass from the back windshield bei I WISH I COULD GIVE NO STARS!!!! I purchased my 2015 Chrysler 200 on 7/30/19. I got home, there was a trunk FULL of glass from the back windshield being replaced, which I was not told about and the salesman, Bryan, said he didn't know about. There was also glass in my backseat, where my 8 year old sits, and in my seatbelts. I text the salesman thr next day, no reply. I called, was told to schedule service for the seatbelts to be replaced. A few days later, the airbag light came on, before my service appointment. I went in, belts were fixed but they said my airbag was fine. 2 weeks later, my light came back on. I called them, did another service appointment on 10/16 for the airbag, slipping transmission, and creaking suspension. When I dropped off my car, the guy at the desk told me there would be a $105 diagnostic fee for anything not covered by warranty. Jeff from service called and told me my airbag and transmission were not covered, but my struts were covered after a$100 deductible and I had to pay thr diagnostic fee for my AIRBAG, a safety issue! I went to the dealership, spoke to John, he basically told me that I was informed about the free, I was getting a good deal on the struts, and the warranty is the service department's issue; talk to the service boss. I went back to service, aaaaalllll of a sudden, no fee and I was given my keys. After reviewing my documents, the mileage on the documentation does NOT match what it was when I purchased it, by over 2,000 miles!! I had another mechanic look over my car, found out it has frame damage AND liquid damage. Also, the 115 point inspection theyt promised, was NEVER done, or the shocks would've been replaced before I even was offered the car. I will NEVER take my car back to them, even though I have 17k left on my warranty. I will be sure to tell others to avoid this place at ALL cost. I wish I'd gone to Integrity. I will be consulting with my attorney. More

Subpar repairs On March 30, 2019, I purchased a 2015 Chevy Silverado from Mtn. View at 153. The vehicle had less than 25k miles which is basically considered a new v On March 30, 2019, I purchased a 2015 Chevy Silverado from Mtn. View at 153. The vehicle had less than 25k miles which is basically considered a new vehicle when financing the vehicle. The only issue with the vehicle was a dent in the chrome bumper and plastic bumper cover. I was interested in the vehicle but didn't want to buy such a new model with low miles with the eyesore. A deal was struck to fix the issues when I purchased it. After all the paperwork, I was informed that they would be in contact to complete the necessary repairs. A few weeks passed, and I had not heard anything from them. When I reached out to them, I was informed that the information had been lost in the shuffle but they got me set up to drop the vehicle off for repairs. I drop the vehicle off the first time and receive another to drive while repairs are completed. After 2 weeks, I'm contacted to pick up the vehicle. Not one single repair was completed. I was informed by John Spencer that the repairs couldn't be completed because it rained the entire time. Apparently the gentleman who does the repairs comes to the lot and does them outside but only on Fridays. A couple weeks pass again and I contacted John Spencer. I was informed to drop the vehicle off and I'd receive another to drive while repairs are completed. When speaking with him, I let him know I didn't receive the key for the factory wheel lock. The gentleman who traded the vehicle in actually works at the lot. John told me he would speak with him (I believe he said his name was Brandon) and see if he had the key. John said to bring the vehicle to the lot on a Friday to have all the repairs completed and I'd get one to drive. I brought the vehicle to them but didn't recieve another to drive. I was made to wait. A couple hours passed and finally the vehicle was brought out to me. They only tried to repair the chrome bumper by beating the dent out from the inside. It actually looked worse than the previous dent. I was very unhappy and called to speak with John again. He informed me they would replace the bumper with a new one and that's what was supposed to have happened. I asked again about the wheel key. He said that the gentleman had found it and would bring it to the lot. He said he'd call to let me know when the bumper arrived. A couple of weeks had passed again and no word. I called John again and he said he'd have to see what was going on but that the service center was closed already and he'd call me the next day. I received no return call. I once again called John and he said the bumper had not arrived. He said the service center would call when it arrived. I asked John if all the repairs would be completed once the bumper arrived and if I could pick up the key to the wheels. He said yes. A couple of days passed, and I finally received the call the bumper arrived. The vehicle was taken for the repairs but only the bumper was replaced. There was no key for the wheels because Brandon had not found it, but he did find the spare key. I called John once again. He said they would take the locks off the wheels and replace them. And that I needed to drop the vehicle off on a Friday when they opened to have the bumper cover fixed. I asked if I'd receive another to drive while repairs were completed. He said he'd give me one to drive and to get there as soon as they opened. The vehicle was taken to the lot on Friday. No vehicle was supplied to drive while repairs were completed. John was on vacation and no one else knew anything about receiving another. I waited 3 hours before the gentleman to repair the bumper cover arrived. I had to wait another 3 hours while he worked on the bumper cover. Oddly enough he does his repairs in a gravel lot where the employees continue to drive through as he's painting. This causes an absurd amount of trash to be present in the paint. He completed his repair and stated that he would need to polish it later to finish the job. The repair was subpar at best. I was again very unhappy with their repairs. I stopped by the lot the following week and spoke to John. He said to bring it back on a Friday and the repair man would rework the bumper cover. He said to stop by sometime throughout the week and they'd remove the locks on the wheels and replace them. In the middle of the week, I took the truck to them to remove the locks. The factory locks were removed and replaced with regular lug nuts. I was again unhappy. Friday arrives, and I go to the lot as soon as they open. I speak to John. I show him the terrible repair and complain about the the locking lug nuts being replaced with regular lug nuts. He says the repair man will get there around 10 and he can work on it some more. John also said they'd have to order the locking lug nuts but that it already costed them $200 to remove the previous set which I was supplied no key for. I again have to wait a couple of hours for the man to arrive. He finally arrives at the lot. When speaking to him, he informs me that the bumper is plastic and will never be a 100% repair. He informs me that if he puts too much filler on the bumper it will crack and eventually fall off. He said he'd work it again and try to make it a 99% complete repair. I again wait about 3 hours while he works the bumper cover in a gravel lot with people driving through it. Once he finishes the repair, it still looks subpar. The dent is still visible and there are scratches and grooves left under the paint. I'm still unhappy about the repair. When leaving, I speak to John. I told him I'm still unhappy with the repair. He said he thought it looked way better. However it still looks horrible. It's been another 3 weeks, and I've still not heard anything about them replacing the locking lug nuts. The body lines do not match up from the chrome bumper replacement. I will never buy another vehicle from this lot again, and I'll never recommend them to anyone looking to purchase a vehicle. It's like pulling teeth trying to get them to simply do what they say they will. I still have a subpar repair on my bumper cover which I'm absolutely unhappy with and expect to have fixed. If the gentleman who does your repairs says it will never be correct, why not replace the part to begin with? I find it unnecessary to be complained to about the price of repairs when I was told they would be completed. I did not pay 38k for a new vehicle only to receive incomplete and subpar repairs. I cannot fathom how a company cannot make return phone calls after stating they will. I expect a complete and fair repair to be made on my bumper. If a correct repair cannot be completed, then I expect it to be replaced. It is now September 18, 2019, and I have spent an absurd amount of time trying to have the repairs promised to me completed to an acceptable standard. This company needs to work on their communication with customers, their issues with standing behind their word, and promptly following up with repairs. I'm sharing this experience here in hopes of getting my bumper cover and my locking lug nuts replaced once and for all and to have the chrome bumper properly fit to the front end. More

They FORGED my Signature ****warning warning warning**** this dealer partially owned by a watson family member will lie and falsify.... they forged my signature on a servi ****warning warning warning**** this dealer partially owned by a watson family member will lie and falsify.... they forged my signature on a service warranty agreement. the sales manager "brandon mathis" seemed honest and wanting to help, even had me reschedule my attorney meeting. however, the general manager "mike thornton" is too busy to call me, i guess he simply doesn't care and he's ok with forgery! i should've known better since they first tried bullying me into a car of their choice not mine etc. pleaseeeeeee dont make the same mistake i made: do not buy at this place!!! More