Mtn View at 153

WORST CAR BUYING EXPERIENCE EVER!!! I WISH I COULD GIVE NO STARS!!!! I purchased my 2015 Chrysler 200 on 7/30/19. I got home, there was a trunk FULL of glass from the back windshield bei I WISH I COULD GIVE NO STARS!!!! I purchased my 2015 Chrysler 200 on 7/30/19. I got home, there was a trunk FULL of glass from the back windshield being replaced, which I was not told about and the salesman, Bryan, said he didn't know about. There was also glass in my backseat, where my 8 year old sits, and in my seatbelts. I text the salesman thr next day, no reply. I called, was told to schedule service for the seatbelts to be replaced. A few days later, the airbag light came on, before my service appointment. I went in, belts were fixed but they said my airbag was fine. 2 weeks later, my light came back on. I called them, did another service appointment on 10/16 for the airbag, slipping transmission, and creaking suspension. When I dropped off my car, the guy at the desk told me there would be a $105 diagnostic fee for anything not covered by warranty. Jeff from service called and told me my airbag and transmission were not covered, but my struts were covered after a$100 deductible and I had to pay thr diagnostic fee for my AIRBAG, a safety issue! I went to the dealership, spoke to John, he basically told me that I was informed about the free, I was getting a good deal on the struts, and the warranty is the service department's issue; talk to the service boss. I went back to service, aaaaalllll of a sudden, no fee and I was given my keys. After reviewing my documents, the mileage on the documentation does NOT match what it was when I purchased it, by over 2,000 miles!! I had another mechanic look over my car, found out it has frame damage AND liquid damage. Also, the 115 point inspection theyt promised, was NEVER done, or the shocks would've been replaced before I even was offered the car. I will NEVER take my car back to them, even though I have 17k left on my warranty. I will be sure to tell others to avoid this place at ALL cost. I wish I'd gone to Integrity. I will be consulting with my attorney. More

Subpar repairs On March 30, 2019, I purchased a 2015 Chevy Silverado from Mtn. View at 153. The vehicle had less than 25k miles which is basically considered a new v On March 30, 2019, I purchased a 2015 Chevy Silverado from Mtn. View at 153. The vehicle had less than 25k miles which is basically considered a new vehicle when financing the vehicle. The only issue with the vehicle was a dent in the chrome bumper and plastic bumper cover. I was interested in the vehicle but didn't want to buy such a new model with low miles with the eyesore. A deal was struck to fix the issues when I purchased it. After all the paperwork, I was informed that they would be in contact to complete the necessary repairs. A few weeks passed, and I had not heard anything from them. When I reached out to them, I was informed that the information had been lost in the shuffle but they got me set up to drop the vehicle off for repairs. I drop the vehicle off the first time and receive another to drive while repairs are completed. After 2 weeks, I'm contacted to pick up the vehicle. Not one single repair was completed. I was informed by John Spencer that the repairs couldn't be completed because it rained the entire time. Apparently the gentleman who does the repairs comes to the lot and does them outside but only on Fridays. A couple weeks pass again and I contacted John Spencer. I was informed to drop the vehicle off and I'd receive another to drive while repairs are completed. When speaking with him, I let him know I didn't receive the key for the factory wheel lock. The gentleman who traded the vehicle in actually works at the lot. John told me he would speak with him (I believe he said his name was Brandon) and see if he had the key. John said to bring the vehicle to the lot on a Friday to have all the repairs completed and I'd get one to drive. I brought the vehicle to them but didn't recieve another to drive. I was made to wait. A couple hours passed and finally the vehicle was brought out to me. They only tried to repair the chrome bumper by beating the dent out from the inside. It actually looked worse than the previous dent. I was very unhappy and called to speak with John again. He informed me they would replace the bumper with a new one and that's what was supposed to have happened. I asked again about the wheel key. He said that the gentleman had found it and would bring it to the lot. He said he'd call to let me know when the bumper arrived. A couple of weeks had passed again and no word. I called John again and he said he'd have to see what was going on but that the service center was closed already and he'd call me the next day. I received no return call. I once again called John and he said the bumper had not arrived. He said the service center would call when it arrived. I asked John if all the repairs would be completed once the bumper arrived and if I could pick up the key to the wheels. He said yes. A couple of days passed, and I finally received the call the bumper arrived. The vehicle was taken for the repairs but only the bumper was replaced. There was no key for the wheels because Brandon had not found it, but he did find the spare key. I called John once again. He said they would take the locks off the wheels and replace them. And that I needed to drop the vehicle off on a Friday when they opened to have the bumper cover fixed. I asked if I'd receive another to drive while repairs were completed. He said he'd give me one to drive and to get there as soon as they opened. The vehicle was taken to the lot on Friday. No vehicle was supplied to drive while repairs were completed. John was on vacation and no one else knew anything about receiving another. I waited 3 hours before the gentleman to repair the bumper cover arrived. I had to wait another 3 hours while he worked on the bumper cover. Oddly enough he does his repairs in a gravel lot where the employees continue to drive through as he's painting. This causes an absurd amount of trash to be present in the paint. He completed his repair and stated that he would need to polish it later to finish the job. The repair was subpar at best. I was again very unhappy with their repairs. I stopped by the lot the following week and spoke to John. He said to bring it back on a Friday and the repair man would rework the bumper cover. He said to stop by sometime throughout the week and they'd remove the locks on the wheels and replace them. In the middle of the week, I took the truck to them to remove the locks. The factory locks were removed and replaced with regular lug nuts. I was again unhappy. Friday arrives, and I go to the lot as soon as they open. I speak to John. I show him the terrible repair and complain about the the locking lug nuts being replaced with regular lug nuts. He says the repair man will get there around 10 and he can work on it some more. John also said they'd have to order the locking lug nuts but that it already costed them $200 to remove the previous set which I was supplied no key for. I again have to wait a couple of hours for the man to arrive. He finally arrives at the lot. When speaking to him, he informs me that the bumper is plastic and will never be a 100% repair. He informs me that if he puts too much filler on the bumper it will crack and eventually fall off. He said he'd work it again and try to make it a 99% complete repair. I again wait about 3 hours while he works the bumper cover in a gravel lot with people driving through it. Once he finishes the repair, it still looks subpar. The dent is still visible and there are scratches and grooves left under the paint. I'm still unhappy about the repair. When leaving, I speak to John. I told him I'm still unhappy with the repair. He said he thought it looked way better. However it still looks horrible. It's been another 3 weeks, and I've still not heard anything about them replacing the locking lug nuts. The body lines do not match up from the chrome bumper replacement. I will never buy another vehicle from this lot again, and I'll never recommend them to anyone looking to purchase a vehicle. It's like pulling teeth trying to get them to simply do what they say they will. I still have a subpar repair on my bumper cover which I'm absolutely unhappy with and expect to have fixed. If the gentleman who does your repairs says it will never be correct, why not replace the part to begin with? I find it unnecessary to be complained to about the price of repairs when I was told they would be completed. I did not pay 38k for a new vehicle only to receive incomplete and subpar repairs. I cannot fathom how a company cannot make return phone calls after stating they will. I expect a complete and fair repair to be made on my bumper. If a correct repair cannot be completed, then I expect it to be replaced. It is now September 18, 2019, and I have spent an absurd amount of time trying to have the repairs promised to me completed to an acceptable standard. This company needs to work on their communication with customers, their issues with standing behind their word, and promptly following up with repairs. I'm sharing this experience here in hopes of getting my bumper cover and my locking lug nuts replaced once and for all and to have the chrome bumper properly fit to the front end. More

They FORGED my Signature ****warning warning warning**** this dealer partially owned by a watson family member will lie and falsify.... they forged my signature on a servi ****warning warning warning**** this dealer partially owned by a watson family member will lie and falsify.... they forged my signature on a service warranty agreement. the sales manager "brandon mathis" seemed honest and wanting to help, even had me reschedule my attorney meeting. however, the general manager "mike thornton" is too busy to call me, i guess he simply doesn't care and he's ok with forgery! i should've known better since they first tried bullying me into a car of their choice not mine etc. pleaseeeeeee dont make the same mistake i made: do not buy at this place!!! More

Worst car buying experience ever! Had been dealing with them by text and phone for a few days. We were told there were no issues with the vehicle and the financing was all lined up. Had been dealing with them by text and phone for a few days. We were told there were no issues with the vehicle and the financing was all lined up. We had the assurances of the manager, Steve, since we were driving from almost 4 hours away. We were also speaking with Bailey. We got there and Bailey went to get the keys and told me the driver's side strut had an issue but they would fix that. This was obvious while test driving. The shocks were also bad. We know how a Cadillac Escalade is supposed to ride and that wasn't it. The other issues were: Neither front seat had functioning heating or cooling features, the middle back seats did not have a functioning heating system. The seat adjustment on the driver's seat didn't work to raise either the front or the back of the seat. We could hear the motor work but it wasn't doing anything. These issues were on our must have list. I couldn't even drive it with the seat so low and my taller husband had issues as well. Bailey assured us the seats and motor were an easy fix and probably were. Bailey also assured us again that they (the dealership) would take care of the strut issue. We never saw Bailey after that. We sat with "John" and it took him forever to call his parts department to find out when they could fix the issues for us. Then John told us we had to pay for the repairs, adding another $2200.00 to the cost of the vehicle and our payments would be $115.00 to $165.00 a month more than what was discussed before we arrived. We left to talk it over and decided to go ahead and let them fix the vehicle and we found the extra money in our budget. We arrived back at the dealership and informed John. We asked what the complete terms were going to be but he would not tell us, just started getting us to sign papers and said the vehicle had to be purchased before they could arrange for repairs. We requested the repairs be complete in two days so we could pick the vehicle up on another trip there. John told us that if the repairs couldn't be made by the time we requested, he could arrange someone to drive the vehicle to us. We finally got to the actual "finance" guy and he wanted us to sign more papers and my husband finally got thru to him that no one had showed the financing term yet. He told us to sign some more papers and then he would show us. Forget that. We finally were given the terms and nothing was what was discussed prior to our arrival. Add to that, he was talking down to my husband about certain financial arrangements. My husband had had enough. He said we weren't taking the vehicle. The finance guy asked us why we wasted all of his time if we were just going to forget the deal. Hubby hadn't decided until right then to not take the deal. Just too many red flags with these people and we didn't trust that the repairs would be done on time or that whey would actually deliver it to us if the repairs weren't done by the requested time. We're reasonable people. This had become unreasonable. We spent 4 hours there doing something that should have been completely ready and finished in an hours time. I would not recommend this business to anyone at all. We still don't know what happened to Bailey. She probably got in trouble for telling us they would fix something they wanted us to pay for. Either way, we have a newer , lower mileage vehicle with much better terms and the monthly payment we wanted. Bad, bad experience. More

A lousy dealership and a lousy experience I realize you have many choice when it comes to purchasing a used vehicle. I can't reach some of you but I can reach a few - maybe enough to impact th I realize you have many choice when it comes to purchasing a used vehicle. I can't reach some of you but I can reach a few - maybe enough to impact their lousy business. My mother purchased a car Mid June '19. She is 82 years old and this was a major, last auto purchase for her. The sales associate was new, completely ignorant of the ins-and-outs of Mtn 153 business, but the higher-ups just let her go to it. In all honesty, I have to say that the BUYING experience (under the circumstances) was straight-forward, quick and easy. Mtn 153's customer follow-up absolutely SUCKS! Or I should say, there is NO follow-up. At the purchase time, my mother was promised a FACTORY manual for a 2016 Hyundai Accent to which the finance manager/person agreed to, on recorded camera and sound and wrote it on the DUE TO CUSTOMER form. Also, one of the hubcaps (2, actually) were missing so we made sure that there was a DUE item in the paperwork that included the hubcap. I was told that the items would be in in one week and we could pick them up. I have called EVERY week (multiple times during several weeks) as to the status of the items DUE my mother. In all that time, I couldn't get a manager of ANY sort - parts, service or sales - to take my calls. Only one of the 8 receptionists who simply want to know if you are calling about their daily specials. For almost 8 weeks they have 'relayed' to the phone recep that, "oh, we're working with Hyundai to get it" or something to that effect. The managers, after the sale, will not - and I don't mean ever - follow-up with a customer (me). About 1 week ago, I got a call that the hubcap was in. I went to Mtn 153 to pick it up and was told that it is at their parts department a mile down the road. I drove there and was told by the parts employee that the hubcap was at the sales office. I drove back again to the sales office a mile up the road and was handed a boxed hubcap. No apologies. No pleasantries. No "thanks for being our customer." Just handed me the hubcap. Oh, and said, "we're working with Hyundai on getting the driver's manual." When I got home and went to put the hubcap on the vehicle, to my surprise - IT WAS THE WRONG HUBCAP! I again called the dealer. No one from parts would help. No one from sales would help. The sales manager would not speak to me again, but relayed to the receptionist to tell me, "oh, we found the correct hubcap. It's here at the sales office." Almost 8 weeks has gone by and there is NO JOY or satisfaction in customer care or follow-up with this dealership. I might add - we live over 30 miles from the dealership and their constant "go here, go there, it's here, it's there" games and attitudes is costing us ridiculous time and money and gas. Like I said, you have many choices in Chattanooga to purchase a used vehicle. If you want a good customer experience as well as proper and at least 'interested' and thankful for your business, go ANYWHERE else than Mtn 153. I assure you, you will regret the experience. More

Great service cars and team! The team at Mtn. View 153 did an excellent job helping me and providing quick service. Logan was the gentleman who helped me, he was very polite and d The team at Mtn. View 153 did an excellent job helping me and providing quick service. Logan was the gentleman who helped me, he was very polite and defiantly made sure I left with a vehicle I really liked. Costumer service was 10/10! They took my trade in with no problems and set me up with everything I needed. Every one there was welcoming and you really feel like they care about their costumers. Lots of great car available as well! I will certainly be referring people to Logan and coming back Mtn. View 153 any time I need to car shop! More

Slimy Business Practices My husband and I purchased a vehicle a few weeks ago. I am giving this dealership a two because the salesperson we worked with was so knowledgeable ab My husband and I purchased a vehicle a few weeks ago. I am giving this dealership a two because the salesperson we worked with was so knowledgeable about the product, which is understandably difficult when you are in the used car business and never know what will be on your lot. However, from the moment we were turned over to the Finance Manager, things went downhill fast. After letting us know we were being videoed, he very loudly tried to hard sell us on every warranty option under the sun. That is his job. Fine. But, he would not tell me what my payment was or my rate on the loan or whom I would be financing with until we decided on a package, making me feel that without purchasing a warranty, I was not going to be given the best deal. Finally he left the room " to find a coupon" which a completely absurd statement in this digital age. I told the camera that I did not appreciate the hard sell and it was as if a totally different person came back into the room. For one, he talked at a normal volume. Second, he admitted we did not need it and we could move on to signing. I should have written my review then, but I did not. And good thing I didn’t because the hits just keep coming. Yesterday I was called by their service department, not with an offer of maintenance, but confirmation of a prescheduled appointment for routine maintenance. No sir! You should ask for my business, not try to trick me into showing up. Today I got a call from a warranty company that again, was confirming my business, not asking for it. I am over it! This is a very slimy way to conduct business. Never again! More

How to care for you’re customers? NOT?! I bought my 2015 jeep grand Cherokee in November 2018 I’ve had this jeep for going on 4 months now within those 4 months I’ve had an engine light come I bought my 2015 jeep grand Cherokee in November 2018 I’ve had this jeep for going on 4 months now within those 4 months I’ve had an engine light come on I’ve had my back up camera go out I have had my radio freeze up and not work anymore I have sitting water in my dashboard. Where when it rains my floor bored eats covered in water. I took my jeep into get their service department to investigate all these issues and my Jeep was there for 1 week and a half. Service advisor Craig never once called me updated me I tried to call their service department multiple times never got any feedback I got a hold of him one time and all he could tell me is that they can’t duplicate any of the issues except for the reason the engine light was on and they were on a back order for a part from Chrysler. Craig suggested I call sales and talk to them. I talked to one of the managers down there named John who was extremely disrespectful and would not listen to any of the issues that I was trying to express to him he kept cutting me off and then insured me that he was going to call the service department to talk to him about this issue and get back with me when John called me back he’s basically told me that there’s nothing that they can do he was going to try to get with the service manager and see what they can do John never called me back. Then when I called 2 days later to speak with a manager I spoke to Brandon who then had John call me back. During this conversation John was having a conversation with somebody else while we were on the phone would not listen to any of my concerns of the issue again rudely interrupted me multiple times. Then make the statement that I threatened him? He would not tell me who his manager was so that I can take it to the next person. He told me that he is the manager and that he is the only person I can talk to? Yes Mountain View did put me in a rental and then wanted to state that I should be thankful that they put me in a rental when that is probably the rudest comment that they could make because I bought a car from them and they should put me in a rental if mines in the shop and I’ve only had the car for 4 months. I am just mine blown how the service department can be so dysfunctional. How a sales manager can be so rude and disrespectful and talk to anybody the way that he talk to me? On top of all of this when I go to pick up my jeep the inside of my jeep is filthy I have no gas left in my jeep. And I paid $100 deductible for me to get my car and nothing fixed and my engine lights back on. I will never do business with this company again. I hope that the owner of MTN see this because after this I don’t see how they can tell people that they care for their customers? I DO NOT RECOMMEND THIS COMPANY. More

Wonderful experience I have just purchased a vehicle from Mtn view today, they were all helpful and professional. This place is the best with prices and the best staff I h I have just purchased a vehicle from Mtn view today, they were all helpful and professional. This place is the best with prices and the best staff I have ever came across at a dealership. I look forward to coming back I highly recommend anyone to come to Mtn View if you are considering finding a vehicle. More