Mountain View Ford Lincoln - Service Center

I cannot express what a pleasure it was to work with everyone at Mountain View Ford. As far away from home as we were and to feel like we had been to Mountain View all our lives was a great feeling. Cha everyone at Mountain View Ford. As far away from home as we were and to feel like we had been to Mountain View all our lives was a great feeling. Chad made us feel right at home and got us taken care of with out a worry or dent in our trip. Thank you Chad for your outstanding customer service skills and helping get our Fusion back on the road. More

Needed work done on my Ford. Took it to Mtn. View to repair. Had to return 3 times,each time I was told something else was wrong.After third visit ,I went to another Ford dealer. There I was told that repair. Had to return 3 times,each time I was told something else was wrong.After third visit ,I went to another Ford dealer. There I was told that the problem was the very same problem that Mtn.View had failed to solved on my first visit at a cost of over SEVEN hundred dollars,The other dealer not only fixed my problem,but did it for less. THINK TWICE and get a second opinion before you allow them to do any service on your automobile More

I have taken my car to Mountain View Ford numerous times, however they would not complete the warranty work needed for my transmission. Every time I have had an encounter with Mr. Todd the manager he has bee however they would not complete the warranty work needed for my transmission. Every time I have had an encounter with Mr. Todd the manager he has been rude and unprofessional. After filing a complaint with Ford Motor Company I picked up my car from Mtn. View Ford and another Ford Dealer is now fixing the car the way it should have been fixed 20,000 miles ago instead of just telling me this is how the car is suppose to run. I have talked to the BBB, a few lawyers, and the news channel today and they all have given me support for the next view steps which I will be taken within the next few days. I am very upset with Mtn. View Ford and the management has not tried to help or be supportive. After this post Shaun made contact with me and is working to get the problem with my fiesta fixed! I will post again when fiesta is working correctly! Shaun has been nice, caring and professional the entire process since my original post and has changed my overall opinion of mountain view ford! More

My wife bought her car at Mtn. View ford in 2003. We have had it serviced there ever since. I have also had my F-150 serviced ther as well. We knew that it costs a little more to get your vehicle serviced at had it serviced there ever since. I have also had my F-150 serviced ther as well. We knew that it costs a little more to get your vehicle serviced at a dealership but thought it was worth it because they would always repair it on the same day and knew what they were doing. Last Thursday evening my wife took her Ford Focus in to have a noise checked out and to get an oil change. She was called at 10:30 a.m. by Gary the next morning and told the noise was a loose plastic guard under the front of the car and that the oil had been changed. The price was $85.00 for checking out and repairng the loose guard and $27.99 fo the oil change. We were told the vehicle was ready to be picked up and the total was about $112.00 before tax. He also said that the front brakes needed replacing for $179.00 but we chose to wait on that untill another time. We had to go to the hospital and told him we would pick up the car later Friday or Saturday morning. We were called again at 1:30 P.M. by Gary. I spoke to him this time and he told me that the car was ready and the price was $240.00. I knew that he had told my wife that it was $112.00 earlier and that the car was ready but I hadn't spoken to him so I told him that I would have her call him back. When she called him back to explain how the price had more than doubled. He said that they had done a software update on the cars computer and that he was not aware of it before. They are supposed to call before they do any repairs to get authorization like they had done earlier with the brakes but we received no such phone call. When we went in Saturday morning to pick up the car the cashier and the other worker on duty could not help us. We were told that if she wanted to get the car we had to pay and that she could call back on Monday to speak to the service manager. We went ahead and paid because my wife neede her vehicle to get to work. When she called the service manager on Monday he was rude and told her that since she had signed some paper that she had to pay and that she needed to pay attention to what she signed. We will not be buying any more cars from this dealership or using it for service. If you do take your vehicle there to get serviced don't beleive what they tell you on the phone or in person. It is what is in the 6 page paper they make you sign to get your vehicle back that matters. When you go to the cashier to pay you can see all these letters with positive feedback on the corkboard. That made me laugh because we were having an issue and couldn't get it resolved or even get a decent explanation while we were standing here in front of this corkboard full of these nice letters thanking them for doing such a great job. P.S. A couple of days after I posted this review I was contacted by Don Erwin at Mountain View Ford. He explained what had happened, apologized for the misunderstanding and we came to an agreement that my wife and I are satisfied with. It is good to know that there is someone who cares and will respond when a customer feels like they have been taken advantage of or mistreated. More