Mountain View Ford Lincoln - Service Center

I had difficulty with my car that I bought here over the summer. Someone from the dealership called and offered a complimentary first oil change for the car and scheduled an appointment and sent an email no summer. Someone from the dealership called and offered a complimentary first oil change for the car and scheduled an appointment and sent an email notification of the appointment. The dealership made the appointment, not me. We went in for the appointment; the only reason we went was because we were told it was complimentary. I would not have given them any more of my business after the way they were when we bought the vehicle. They refused to honor their complimentary oil change and had no record of the phone call of the woman promising it. Very poor business practice. I should have requested something in writing when they scheduled the appointment, but I certainly will never be back for a service or to purchase a car from them in the future. More

Service department can't get it right. Had vehicle under warranty in and out for repairs for 5 months for a difficult repair. Vehicle is still not properly repaired. Vehicle had scratches I Had vehicle under warranty in and out for repairs for 5 months for a difficult repair. Vehicle is still not properly repaired. Vehicle had scratches I had to fix and also had a light not working and a harness hanging down. Was told last trip in vehicle sounds normal. I'm pretty sure Ford wouldn't engineer something you could hear knocking in the cab of a vehicle. It is absolutely embarrassing to drive something that sounds awful. Was pretty much written off and told to get a third party opinion. I did, the third party agrees this repair still isn't right. Dealership will not respond and has pretty much written me off as a customer. If you want a dealer that will give up on you for there bottom line when things get tough choose mtn view Ford. More

Recall Service Appointment Recall appointment was for first thing Monday morning, January 21st. It now Wednesday evening, January 23rd and I still do not have my truck. I call Recall appointment was for first thing Monday morning, January 21st. It now Wednesday evening, January 23rd and I still do not have my truck. I called and was told vehicle was not even looked at as of this date. May not even be done by closing time tomorrow. That would be a total of five days they had my truck. More

Terrible Customer Service They aren’t in any hurry to provide you any type of customer service. One person checking cars in and out on a Saturday? I asked the customer servic They aren’t in any hurry to provide you any type of customer service. One person checking cars in and out on a Saturday? I asked the customer service attendant for assistance she comes over and points out one person and says to keep waiting then goes back to talking to coworkers and not giving a crap multiple customers are waiting. 15 minutes later when the one person working actually gets to you after 2 people that arrived after you he takes you to the cashier and guess who it us? The girl who told you 15 minutes ago to keep waiting. She could have taken initiative and checked me out 15 minutes ago since my keys & bill were sitting out on a random desk for anyone to grab. I should have learned last time when it took over 2 hours to find and repair a nail in the tire having an appointment and knowing I was sitting there waiting & 30 minutes to get checked out once my car was ready. Absolutely the worst service & regret buying my vehicle from this dealership. I never do bad online reviews, usually just let it go and only try to spread positive reviews, but this dealership & service center are the worst. More

No words I'll keep it short and sweet- my boyfriend took his truck in for a small repair that would be covered under warranty. They quoted him a couple of hour I'll keep it short and sweet- my boyfriend took his truck in for a small repair that would be covered under warranty. They quoted him a couple of hours. Fast forward 8 days, a missed day of work, and 15 phone calls later that got us no where and he picks up the truck. What does it do? Makes the noise that was supposed to be corrected. We'll be taking our business elsewhere. More

Airbag recall I called the service department to schedule a appointment for the airbag recall on my Ford Mustang. I called the service department and he had no clu I called the service department to schedule a appointment for the airbag recall on my Ford Mustang. I called the service department and he had no clue about a recall. I gave him all the information I received from ford motors still no clue. Then after I convinced him I had a recall issue he said uh uh well let me see uh uh I may have to order the parts uh uh I'm not sure put me on hold to come back on the line with the same old uh uh. I told him thank you anyway. I called the service department manager and left a message for him to call me, he never returned my call. I called the president clay Watson left a message of complaint to him, he never returned my call. This is my second and last bad experience with Mountain View Ford. I will be in the market for a new Mustang but I will take my business elsewhere. More

When I was looking for a truck to buy they made it easFord My experience with mountain view Ford was great the people ware kind and Chris made it real simple to buy my truck things mountain view. My experience with mountain view Ford was great the people ware kind and Chris made it real simple to buy my truck things mountain view. More

Awful experience and still experiencing it. We bought a 2013 Ford Focus new. 20,000 was great then the transmission tore up and they "fixed" it (3 days without car and no rental car offered). Af We bought a 2013 Ford Focus new. 20,000 was great then the transmission tore up and they "fixed" it (3 days without car and no rental car offered). After we got it back it's still messed up, now our car is back over there for the same problem and the AC also stopped working, but they wouldn't repair the AC without a fee. This place has awful customer service and apparently awful vehicles!! I will never be back! More

Service department Wonderful sales dept. bought new vehicle in 2007. Always have used service center. That has now changed. They do not have time to do a oil change?? Ca Wonderful sales dept. bought new vehicle in 2007. Always have used service center. That has now changed. They do not have time to do a oil change?? Called thurs couldn't do till Monday. Come on!! Hire some people. More