Mountain View Ford Lincoln - Service Center

What gratitude we have for Jason in the Service Dept and the techs for their courteous and speedy service in helping with repairs to our truck as we "limped" in from the interstate on our way to FL. Within the techs for their courteous and speedy service in helping with repairs to our truck as we "limped" in from the interstate on our way to FL. Within 5 hours the problem was diagnosed, parts in stock, replaced and test drove before putting us behind the wheel to continue our trip. What a blessing for travelers to still find helpful, kind customer service and Chattanooga is lucky to have this dealership. More

It was one of the best experiences of my life. Johnny was the best and he made my day. the best and he made my day. More

Please do yourself a favor and NEVER purchase a car from this dealer. This is my 2nd lemon from them, hard expensive lesson learned. I bought my Fusion brand new in 2019, it only has 26,000 miles on it and this dealer. This is my 2nd lemon from them, hard expensive lesson learned. I bought my Fusion brand new in 2019, it only has 26,000 miles on it and already needs a new transmission. Still under warranty however they have had it since 7/27, spoke to them today, it could be another 3-4wks before they even touch it bc they are so backed up with transmission work…AND they will not give me a loaner or rental until the work starts, and then only for 10 days no matter if my car is done or not. I called Marshall Mize Ford and they aren’t even taking transmission work appointments due to being so backed up. That speaks volumes. Please feel free to share. More

John Goodwin did such a fantastic job, will be using him for all future needs, he was prompt, courteous and got me the truck I wanted! Thanks so much to John and the rest of the crew! for all future needs, he was prompt, courteous and got me the truck I wanted! Thanks so much to John and the rest of the crew! More

Took my F150 in for service because it wouldnt close. Was told it was the arms which would cost so much and 2 hours of service ($490.00 total is what I was quoted). Called several days later check the st Was told it was the arms which would cost so much and 2 hours of service ($490.00 total is what I was quoted). Called several days later check the status, was told it was the motor ($2500). I told them to fix the arms first. 6 DAYS LATER, I called AGAIN to check the status. Was told they were getting to it today. AN HOUR LATER, I was told it was the track and not the arms, I told them not to fix the track, I would come get it and take it elsewhere. Upon picking it up, they had the window partially closed, but air was still coming in. When I got it home, I got it closed, but Mr. View Ford, had not put the rubber back around the window and to me it seems that since I didnt have it fixed then why should the put anything back the way it was. ALSO, I had to pay $156.00 for ONE HOUR OF SERVICE FOR NOTHING BEING FIXED ON MY TRUCK AND THE MISPLACED RUBBER THEY DIDNT PUT BACK. WOW!!! Un -freaking believable. So basically, I paid for one hour of service, which I originally was told would take 2 hours, for absolutely nothing but damage to my truck FROM THEM. I WOULDNT RECOMMEND THIS DEALERSHIP OR SERVICE DEPARTMENT TO ANYONE. I have purchased two vehicles from them and will NEVER do it again, after being treated the way I was this time. The way you treat others is a huge deal when paying this much for a vehicle whether it be under warranty or not. 6 days for them to tell me something that took one hour!! No one called me, I made every phone call to them, except the one where they told me it was the track, I did leave vmails for return calls.. BAD SERVICE! More

The service department was very professional and helpful took the time to make sure they had the information needed. Mr John Goodwin was very knowledgeable,professional,and helpful. It was a great exper took the time to make sure they had the information needed. Mr John Goodwin was very knowledgeable,professional,and helpful. It was a great experience working with him.He took the time to listen to mr and to give what I wanted. The rest of the dealership was very pleasant to work with. The place was clean and inviting. More