Mountain View Nissan

Great service lead to great satisfaction My salesperson was a female who went above and beyond to match me with my perfect vehicle. Jeannette “sold” me on the Pathfinder and I’m loving every My salesperson was a female who went above and beyond to match me with my perfect vehicle. Jeannette “sold” me on the Pathfinder and I’m loving everything about it. Jeannette and Tony were a great team to work with and made my car purchase experience comfortable and trusting. More

Smooth purchase with Brandon Found a car on the on the Internet, and had no problems purchasing it. Our salesperson was so helpful and knowledgeable, I am very happy with the exp Found a car on the on the Internet, and had no problems purchasing it. Our salesperson was so helpful and knowledgeable, I am very happy with the experoence, and my Rogue. More

It was wonderful Corey was very easy to deal with. He listen to what I wanted. Didn't try too sell me something I didnt want. Not pushy. He was wonderful to work with Corey was very easy to deal with. He listen to what I wanted. Didn't try too sell me something I didnt want. Not pushy. He was wonderful to work with.. More

Really good experience Very helpful and friendly staff. Very happy to upgrade to 2017 Sentra, and Brandon Leffew was an awesome salesman. Highly recommend him if you are loo Very helpful and friendly staff. Very happy to upgrade to 2017 Sentra, and Brandon Leffew was an awesome salesman. Highly recommend him if you are looking for a are or truck here. All my questions and concerns were answered. More

Great experience Corey went above and beyond! Got me a brand new car with a lifetime warranty with Gap insurance coverage! I would recommend mnt view Nissan to any and Corey went above and beyond! Got me a brand new car with a lifetime warranty with Gap insurance coverage! I would recommend mnt view Nissan to any and everyone More

SENT MY INFORMATION OUT TO 10 LENDERS WITHOUT PERMISSION My experience at this dealership was terrible. They were rude in person, and two weeks after i visited the dealership to test drive a car I discovered My experience at this dealership was terrible. They were rude in person, and two weeks after i visited the dealership to test drive a car I discovered that they sent my information out to 10 lenders. They did this without my consent and damaged my credit score. Nissan Consumer Affairs has been no help. I currently do not live in Chattanooga, but my fiancé does and I wanted him to accompany me when I test drove a car. I set up my appointment at Mountain View Nissan with the Sales and Leasing Advisor, Bruce a week advance. On 9/23/17, I drove an hour and a half to Chattanooga for the appointment. Bruce was extremely rude in person. His greeting was to say "you are the one who works for...?" His attitude and tone indicated he believed I had lied about my job. I felt strongly that he questioned who I was employed by because I am a female under the age of 30. Bruce clearly believed I was not worth his time, and handed me off to a different sales agent, Derek. Derek seemed so completely clueless that my fiancé and I believed that he was in training. I know now that he was manipulative. I told Derek we were there for a test drive. He asked me for my address, and SSN while filling out a form on the computer, then got the keys for the Versa. I offered him my driver's license when we got into the car because he never asked to see it. After the test drive, Derek asked me what he could do to sell me the car "today." I told Derek that he could give me an estimate of pricing for the car with an extended warranty. I told him that if the estimate worked for me, that maybe I would consider discussing financing options. I made sure to repeat that I could not buy the car on that day. While my fiancé and I waited for Derek to provide me the estimate Bruce walked up to us and said "congratulations...I just filled up your new car with gas." I told Derek that I was leaving. I explained I didn't like the lack of transparency in his sales tactics, and that his manager had made me feel uncomfortable and pressured. After I repeated my complaint about Bruce a second time, Derek offered me his idea of an apology. "I don't know what Bruce said to you, but we don't want to make anyone feel pressured..." Derek seems to lack the skills required for customer service and sales. I had stated only seconds before (for the second time) what his manager had said to me, so Derek did know. I do not appreciate someone clearly not listening to a word I say, nor do I appreciate the implication that I would make up a complaint. Following his "apology," he attempted to defend Bruce's comment instead of accepting that it made me uncomfortable. He said "I thought you were buying the car today too." Derek excused the fact my fiancé and I sat for over an hour waiting for the estimate on the dealership being "very busy." I told him to email me the estimate by the following Monday. He assured me that he would do so. That Monday, he did not email me an estimate. I emailed him to again ask for the estimate. He responded (through a text) that I had been approved for financing by Nissan Motor Acceptance Corporation. His text didn't state financing terms, or the final price of the car with a warranty (the information I had repeatedly asked for). I decided I wouldn't purchase a car from him. Upon checking my credit score on 10/18/17, I discovered that it had dropped over 30 points on all three credit reporting agencies. On 9/23/17, Derek and his "manager" Bruce sent my information out to 10 lenders without my consent. I never was told the loan amount Mountain View Nissan was trying to approve me for. I was never told how many lenders, or which lenders they sent my information to. I wasn't shown any paperwork for any of the financing that I was approved (or not approved) for. I haven't received even relieved one letter in the mail from any of the lenders that are now showing up on my credit report. I now understand why Derek asked for my SSN in the beginning of my visit. I have spent the last two weeks calling lenders to inform them that their credit inquiries were unauthorized. I have opened multiple claims to attempt to remove these inquiries from my credit reports. My two hours in that dealership has already cost me an additional 40 hours of my time. I reported this issue to Nissan Consumer Affairs on 10/18/17, the same day I discovered what the dealership had done with my information. So far, I have called them three times.They opened a claim for my complaint, but the agent they promise will contact me has yet to speak to me. In fact, she keeps closing my case because my "number is out of service." That is inaccurate, I have filed with this complaint with the BBB. More

Love the Nissan Good and good sales friendly i will tall a friend. Love the car i getting at nissan and the car is greant serves and friendly Good and good sales friendly i will tall a friend. Love the car i getting at nissan and the car is greant serves and friendly More

TERRIBLE/FRUSTRATING Had a most unpleasant experience today (9/7/17) at Mt. View Nissan in Chattanooga. I tried to buy a car and the dealer would not honor the advertised Had a most unpleasant experience today (9/7/17) at Mt. View Nissan in Chattanooga. I tried to buy a car and the dealer would not honor the advertised price nor keep the word of two separate sales persons who independently confirmed (reluctantly) the price and informed me that the vehicle and the offer would still be available through the weekend. A sales person called me the next morning shortly after I had notified them that I was on the way (literally) to purchase the vehicle. He said we had a “little problem.” He told me the deal was no longer valid and the car would cost an additional $1000. When I pointed out the discrepancy and suggested that they had reneged on their commitments, he/they ceremonially hung up on me and refused to continue any further discussion. I SHOULD BE SURPRISED??!! Actually, it was what I expected - a frustrating day. FYI, the day after I came into the showroom (late afternoon) to preview the car and test drive it, the very next morning the ad had miraculously disappeared from the dealership's web site...and that was the excuse given for their refusal to honor the pricing. The original offer was now no longer valid. How convenient. By the way, the offer is still up this morning on their FB page! Needless to say, I will not be back and will alert friends and family of my experience with this dealership. Do not trust them. More

Top notch.Sagar Thapa was wonderful Sagar Thapa is a great salesman.Vert easy to work with.Courteous and kind.This man made a buying experience pleasurable and great.Recommending all my Sagar Thapa is a great salesman.Vert easy to work with.Courteous and kind.This man made a buying experience pleasurable and great.Recommending all my friends. More

LIVID!!!! Livid is an understatement of how I feel right now! I have been trying to terminate the gap insurance on my vehicle I bought in 2016. Joel Fort was Livid is an understatement of how I feel right now! I have been trying to terminate the gap insurance on my vehicle I bought in 2016. Joel Fort was the finance person I dealt with when I bought the car. Very friendly and helpful until I want to terminate the gap insurance. I can't get him to return my phone calls. I eventually got lucky and he answered the phone. He told me what I needed to do and to fax him information he needed and it would take three weeks to be finalized. I asked him to let me know once the fax was received and if that was everything he needed. That was on 8/14/17 and of course I still haven't heard from him. I called today and was told by the operator I didn't need Joel for that I needed to talk to Michelle. Well KUDOS to her!!! I left her a voicemail and she called me back within five minutes. She asked me to refax the info to her. I did and she called me immediately and let me know she received it and everything should be finalized by next week. Not three weeks! Why couldn't Mr Fort just tell me he wasn't the one who handled that and I needed to speak with Michelle??? It would have saved me a lot of time and headache. This was unacceptable service on Mr Forts part. But I can't say enough good things about Michelle. More