Mountain View Nissan

Worst car buying experience ever! My wife bought a 2018 pre owned armada. It had a crack in the windshield. We have now taken the vehicle to get it fixed 3 times. The last time we wer My wife bought a 2018 pre owned armada. It had a crack in the windshield. We have now taken the vehicle to get it fixed 3 times. The last time we were told the windshield was on back order. When they finally fixed it they just filled the crack didnt even replace it. Now my back passenger tire has a slow leak it takes about a week to lose 10 pounds. When we first got the vehicle there was a maintenance notification on the screen about tires. My wife told them all they did was take the notification off. When she called they told her to get the tire patched that it wasn’t on them. This has been by far the worst car buying experience for me and my wife. The sales guy Joe has had terrible communication with us. We cant even get Joe to call us back 90% of the time. I will never buy a vehicle from them again and I will tell all my friends about the terrible customer service we have received. The car buying process doesnt end when you buy the car and leave the lot. They need to learn this & take care of their customers! More

Excellent customer service Erin Roberts was extremely helpful very outgoing answered all my questions and even offered her services once I left the dealership I would recommend Erin Roberts was extremely helpful very outgoing answered all my questions and even offered her services once I left the dealership I would recommend her to everyone More

Review Great service. The people who work there were very friendly. The service was fast, and I like Th at they can notify you through text message when your Great service. The people who work there were very friendly. The service was fast, and I like Th at they can notify you through text message when your vehicle is ready More

Corey’s customer service Corey did a great job..had a great personality. Loved working with him.would recommend him to anyone looking for a vehicle. The customer service I rec Corey did a great job..had a great personality. Loved working with him.would recommend him to anyone looking for a vehicle. The customer service I received was world class from Corey to Mr Raines I was very happy More

Review I recommend Brandon Leffew for a salesperson & Aaron Santana is a great sales mgr. They do not pressure you & do their best to make a deal. I recommend Brandon Leffew for a salesperson & Aaron Santana is a great sales mgr. They do not pressure you & do their best to make a deal. More

Fraudulent! Five star reviews are made by friends, family, and coworkers at this dealership. Car sales people there will say anything to get a sale, then the f Five star reviews are made by friends, family, and coworkers at this dealership. Car sales people there will say anything to get a sale, then the finance person will rifle all the paperwork while hiding the fine print, never explaining anything. You are better off going to a small car lot, where they don't bait and switch customers. More

Bait and Switch I recently had the displeasure of dealing with this dealership. I called to inquire about a Rogue on their website. I could see the price was $18,000 I recently had the displeasure of dealing with this dealership. I called to inquire about a Rogue on their website. I could see the price was $18,000 for a 2017 Rogue SV with a little over 12,000 miles. I spoke with someone named Joe who was very clear the Rogue in question was in fact available. We spoke about the comparisons between the 2018 ( NEW ) Rogue / Rogue Sport and the 2016 and 2017 ( CPO ) Rogue /Rogue Sport. I listened as he kept trying to get me to buy a new versus the actual one on the website / called about. I basically told him my price range was not to exceed $20,000 and I was paying cash and was really only interested in the one listed on his website. I ask him if $18,000 was the best he could do and if there was any wiggle room. He said--" if 500 or 600 dollars would help you out " and that he could do that "out the door ". which means taxes, title, tag and any fees would be included with that price. I was quiet for about 10 seconds when he ask " what did you have in mind ", referring to the price he offered. I told him I would do $17,000 out the door thinking he wouldn't turn down another 400 or 500 dollars. He said--"let me ask and I will call you right back ". I never called, I had to call back and every time I called he just so happen to be busy. the last time I called, some woman told me Joe wanted her to see if she could help me. I'm not stupid, I worked for a dealership for 20 years and to me this was the beginning of BAIT and SWITCH number 1. She told me the Rogue I saw on the net was not there any longer ( the beginning of BAIT and SWITCH number 2 ), but she could give me the same offer on another 2017 or 2016 and she actually had a 2017 with " 5 or 6 thousand miles " she could let go for the same price..( $17,600 ). She said she would need to check inventory and would call me back. Again no return call from anyone. when I called back AGAIN, she said she found one in my price range. I asked about it and it was a 2015 with 20,000 miles for more money. Now I'm past annoyed and starting to bite my tongue. not only did this dealership lie about the Rogue not being available, they lied about Joe being busy and they tried to get me to buy something I didn't want --FOR MORE MONEY. This dealership is very dishonest and I'm thinking about suing for the bait and switch tactics that are illegal and unethical. It shouldn't be to hard considering ive already seem several instances reported on several different websites that rate dealerships. More

Joe Smith is an outstanding salesman! My husband and I have bought 2 vehicles from Mtn View Nissan and both times our salesman was Joe Smith. Joe is exceptionally great at being relatable My husband and I have bought 2 vehicles from Mtn View Nissan and both times our salesman was Joe Smith. Joe is exceptionally great at being relatable to the buyers and finding the cars that best suit their personalities and needs. We’ve recommended our friends and will continue to do so because we have had such an amazing experience with buying our vehicles! Joe really helps find the best car for you and in your price, he’s definitely the reason we keep coming back! More

Worse I've ever dealed with !! Where do I start lieing sobs Joe smith tells me he with give me 8000 for my trade .Then has a SUV price online for a different price then he gave me a Where do I start lieing sobs Joe smith tells me he with give me 8000 for my trade .Then has a SUV price online for a different price then he gave me and said show me the differnt the online price so I did then he said could not give me the 8000 for my car and the online price to the SUV. So now we are going to Chattanooga nisson tomw to get a far price and a better car anyways do not do deals with Joe smith . just a lieing sob , ps do not beleave anything on mountain Views web site don't have any of cars at the dealer anyways . More

I felt very welcomed Nissan always surprises me. I had a very nice and honest car salesman. Him and his boss were able to make this big money purchase experience seem less Nissan always surprises me. I had a very nice and honest car salesman. Him and his boss were able to make this big money purchase experience seem less like a stressor and more enjoyable. I left with my dream car, a great deal, and a place I feel more than comfortable with going to again for any of my needs. I would 100% recommended this dealership to others. More