Motor Mile Subaru
Christiansburg, VA
Filter Reviews by Keyword
By Type
659 Reviews of Motor Mile Subaru
Excellent customer service from Andrew Harrison, service manager. Took my car with no appointment when referred from Express Service. Called within a couple hours to review findings and future plans for s manager. Took my car with no appointment when referred from Express Service. Called within a couple hours to review findings and future plans for service. More
This was our second experience with Shelor Motor Mile. Our experiences have exceeded our expectations. Most recently, Rodney, Jay, Mark and Brian could not have been better to work with. We got a very fai Our experiences have exceeded our expectations. Most recently, Rodney, Jay, Mark and Brian could not have been better to work with. We got a very fair deal and felt valued as a customer. They spent a lot of time with us and made the process of buying a car seamless and easy. I would highly recommend them. More
Since purchasing my vehicle at Shelor Motor Mile, I have returned to the dealership for work through their Service Department. Each time, I have been treated like a very valued customer and they have done a returned to the dealership for work through their Service Department. Each time, I have been treated like a very valued customer and they have done an excellent job with communication. Based on the great experiences that I've had through the sales department and most recently with the service department, I would use this dealership for all future purchases and all service needs. Each time that I've been to the service department, I've received a warm welcome from Service Advisor, Casey Grosshans. He is amazing. He goes the extra mile to make sure my vehicle is taken care of and also places a strong focus on my satisfaction. He does a terrific job to let me know the progress of the work that is being done and the length of time that is needed for the service throughout the process. I always feel welcome and they go out of their way to acknowledge and demonstrate that my time is valuable. My thanks to Casey and the great team at Shelor Motor Mile! More
Very fast service and the service rep was extremely pleasant! The only issue I had was the free car wash facility was closed when I went to get my car washed. I am from out of town so the free wash I w pleasant! The only issue I had was the free car wash facility was closed when I went to get my car washed. I am from out of town so the free wash I wasn’t able to take advantage of. More
We've purchased 7 Subarus of 4 different models & always had top notch sales personnel. Brian always has went the extra mile & knowlegeable service & all treated us like family!! Sure miss salesman David Ha had top notch sales personnel. Brian always has went the extra mile & knowlegeable service & all treated us like family!! Sure miss salesman David Hale though & all the best in his retirement! More
Weirdest oil change ever. Three other customers dropped their car off and got out of there before I did. Any other time I've been in for an oil change, I picked up my car in the garage. This time it was un their car off and got out of there before I did. Any other time I've been in for an oil change, I picked up my car in the garage. This time it was under the breezeway and it still had paper on the floor and plastic in it on the seat and steering wheel. It seems to me that needs to be cleaned out before the customer gets back in the car. I've certainly never seen it before. The exchange among employees sounded as if no one really knew what was going on there. Even though it was relatively slow there seemed to be massive confusion everywhere. More