Mossy Nissan Kearny Mesa

Short story: I would avoid this dealership and go somewhere else. You will be pissing away money here. They're dishonest and will get you to pay for services you don't truly need. Then they will drop somewhere else. You will be pissing away money here. They're dishonest and will get you to pay for services you don't truly need. Then they will drop communication with you once you've been taken advantage of. Long story of my experience: We originally came into the dealership to do an oil change. We asked if the dealership could check the brakes because we had them serviced at an independent mechanic (front brakes around September 2023 and rear brakes around November 2023); and they've been pretty squeaky. Although this is normal, we wanted a second opinion. We received a call from a service rep (I will refer to him as Guy). He explained the mechanic did a simple 'pad slap' and they should have also resurfaced the rotors; Now our pads are wearing down unevenly. His language was quite serious, leading us to believe our car needed this service immediately or further damage would be caused to our car. Although we asked how long our pads could expect to last since they are almost brand new, Guy could not give an estimate and refrained from providing any other guidance other than the best path forward is to have the rotors resurfaced and get new pads. During this conversation, Guy stated Nissan could keep our old pads as evidence of poor workmanship to try and get a refund at our previous mechanic for 'doing a poor job' ... to which agreed would be a great idea. Upon arriving at the dealership, Guy explained the Nissan mechanics threw away the previous brake pads. I asked how this could be possible when we clearly discussed keeping them; he did not know. So now we have no evidence as to the status as our pads. HERE IS THE HUGE SURPRISE: Guy's suggestion was that Nissan could provide some other old random brake pads as evidence (implying that we should provide false evidence and lie to the previous mechanic). So not only did this dealership take advantage of us, they rid the proof, wanted us to lie and rip off another mechanic From here, I expressed my complaint to Guy. After seeking advice from friends and professionals the night after our conversation, I learned that our pads should have been in near mint condition as we drove less than 5k miles since getting them serviced in 2023. There's no reason a professional dealership shouldn't have explained that our pads had a long useful life left. Pads should last anywhere from 70k miles to a very conservative 20k (for a poor, brake-heavy driver) I believed we were taken advantage of to pay $1,400 for a service we did not need whatsoever. Lastly, I asked to speak with a manager, he was 'busy in a meeting'. Then I called him twice and sent 2 emails to file a formal complaint. The manager never responded. Life Lessons Learned: 1) Brake pads can last anywhere from 30k to 70k miles depending on the driver. Don't let any mechanic scam you into getting new pads when yours should have a long useful life. 2) Don't let the dealership may you believe you always need a rotor resurfacing. It's recommended every time by the dealership, but it's more subjective than originally let on. 3) This dealership, maybe Nissan in general, can be dishonest. Do your research beforehand and find a good mechanic ahead of time. More

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Brian B. Was my Service Advisor that I happened to get on the phone. From beginning to end I was given concierge service. Brian B. Was very knowledgeable and Was my Service Advisor that I happened to get on the phone. From beginning to end I was given concierge service. Brian B. Was very knowledgeable and is very quick to respond with the correct information. Brian loves his job which makes a big difference to me His attitude and positivity makes working with him flawless and easy. He has a great rapport with all of his fellow workers . He is a great communicator and an excellent listener. He is determined to make sure you are 100% informed every step of the way. It's easy to work with someone who loves their job and the company Nissan Infinity that he works for . I was very impressed with his ability to keep organized and calm even as multiple customers came in at one time. He calmly and confidently addressed each one as he helped me finish up to leave. Brian B. deserves an Elite award for winning me over as a customer!! He is honest ,humble and a very hard worker. Trustworthy and helped me and others to feel valued as a customer. Please commend him .He deserves it. !! More

Michael Sadri made sure that I was happy with my experience and really went the extra mile to make sure I was taken care of. experience and really went the extra mile to make sure I was taken care of. More

Don’t trust the sales team. Car remained registered to previous owner for months after we bought the car and took it home. This wasn’t good for anybody. The dealership took n Car remained registered to previous owner for months after we bought the car and took it home. This wasn’t good for anybody. The dealership took no responsibility and told us we had to go to the DMV and take care of it ourselves. We still don’t have our plates. If we were going to go through this hassle we could have saved a lot of money and bought a car through a private party. Thumbs down. Go somewhere else. More

Just bought my 3rd Nissan there. My car was ready when I got there. Michael was super helpful. Finance guy Slobastian got me out in only 1hour. My car was ready when I got there. Michael was super helpful. Finance guy Slobastian got me out in only 1hour. More

Robert Piantedosi and his entire staff are very nice and a pleasure to deal with. I highly recommend him and his entire staff. a pleasure to deal with. I highly recommend him and his entire staff. More

27May22- No mark up, no haggle, no over charge but we are going to tag you $1755,- mandatory car alarm for a car that has MSRP of $19000 that’s almost 10% cash money or rip off money to POOR MOSSY $1755, are going to tag you $1755,- mandatory car alarm for a car that has MSRP of $19000 that’s almost 10% cash money or rip off money to POOR MOSSY $1755,-. 2021- What a wreck this place is. Looking to buy a new Rogue for my wife. I get there a weird salesperson comes out (not mentioning names) no introduction, no welcome to Mossy, nothing. All he bothered to ask did u have an appointment? I guess I am wrong for not making an appointment and he insisted that's the policy, I said ok I can go somewhere and then I got from the salesperson oh am just telling u. He started by Sir and second later bro either way I do not care but wow MOSSY OF KEARNY MESA I came from Spring Valley to sh$&& experience with Mossy El Cajon but I guess it is the MOSSY STANDARD OF CUSTOMER SERVICE, way to go. So thanks no Nissan brand for me, thanks to Mossy. More

Great cars and great service. I initially had an issue, but they addressed it and I love the car and the service I got there now! I initially had an issue, but they addressed it and I love the car and the service I got there now! More

Took my 2012 Nissan Maxima here for an oil change and 115,000 mile service in June. I had an appointment but after waiting 3 hours I left with only an oil change. They told me I needed to replace my brak 115,000 mile service in June. I had an appointment but after waiting 3 hours I left with only an oil change. They told me I needed to replace my brake pads ASAP as my front pads only had 4 mm left, replace my front 2 tires ASAP and get an alignment because there was “uneven wear and tear on my front tires meaning there is a serious problem with the alignment”. Well 2 months later I just took my car into a shop down the street to get my front brake pads replaced and they informed me that they are at 8 mm and need no service at this time. they also said that my tires need to be replaced but there is NOT any uneven wear or tear. More

I would give them zero stars if that were an option. I prepaid for an oil change. When I took my car in, the service tech convinced me I needed two filters replaced for an extra charge. Then he rattled of prepaid for an oil change. When I took my car in, the service tech convinced me I needed two filters replaced for an extra charge. Then he rattled off a list of other services that I mistakenly thought were part of the PREPAID oil change – no other additional charges were mentioned. I ended up with a $275 bill, which the service tech refused to reduce. I have purchased three new cars from this specific business, and I will never do business with them again. Their service department is nothing but a scam that takes advantage of people who don't know much about auto maintenance. When I calmly and respectfully shared my frustrations with the service tech, he said three times that he couldn't understand my problem. Now, Dustin Hall, the service tech, can refuse to understand this post. Never, never use Mossy Nissan in Kearny Mesa, unless you want to be taken advantage of. More