Moss Bros. Chrysler Dodge Jeep RAM Riverside

Terrible Service Department This review is of the SERVICE department at this location. I have not purchased a car from this dealership and am thus not able to provide feedback o This review is of the SERVICE department at this location. I have not purchased a car from this dealership and am thus not able to provide feedback on that. I can say that, given my experiences with their Service Department, I do not think I would trust any part of their business. On February 4th, we took our 2008 Grand Caravan in to have a sticky brake caliper replaced. After claiming the work would take a day or two at most, we were surprised when several went by with no call back. It turned out the mechanic, "Oscar," had left for some days - without telling anyone, I guess, how to deal with our car. When Oscar returned, he twice claimed it was impossible to get in contact with our warranty people in order to authorize the repairs, claiming they must be out of the office. Twice I demonstrated, within seconds, that I could reach them on the phone just fine. He simply lied about trying. Once I'd finished doing Oscar's job for him, we drove away, thinking that was that. Lo and behold, the brakes squealed and juddered - it turned out that in surfacing the rotors, they had overheated and warped them. Those were replaced February17th. Less than 8 months and less than 9,000 miles later, we noticed squealing and pulsations coming from the brakes. We took them to a different mechanic, one we trust. He peeled off the pads and showed them to me: they were worn entirely through, meaning either Moss installed brake pads that last less than 10k miles, or they never actually fixed the brake caliper at all. I called and spoke to their service department, and after 4 tries, reached their manager (Robert Gillam?) on the phone, who informed me the "only" thing he could do would be to have me come down - for more time out of my schedule, at my expense - and have them look at the work they did. Why in the world would I want the same mechanic who lied to us and screwed up the work in the first place to do so again??? No, that's not the "only" thing you can do. You can refund the $996 you charged for a 'repair' which repaired nothing. And you can fire mechanics who lie to your customers and misinstall parts. More

Great surprised Didn't thinl American deslers careddon't have much else to say just surprised from first time I visited this dealet the one in mo valley left a bad t Didn't thinl American deslers careddon't have much else to say just surprised from first time I visited this dealet the one in mo valley left a bad taste as far as operation of the dealer I hate dealers that lie and their good for thst More

Little Red Not Smiling The Little Red Dodge Dakota truck, check engine light prevented passing the smog examintion. Due to failure, must see dealership for update on old sy The Little Red Dodge Dakota truck, check engine light prevented passing the smog examintion. Due to failure, must see dealership for update on old system. While waiting to enter system, radiator hoses decide to discharge fluid on the ground, very improper, Please excuse her rudeness, but she is twelve years old with only 238,825 miles on her chassis. She is a great ride and could tell wonderful stores of her Texas adventures. Quick eye Carl sees fluid on the ground, share diagnosis of improper discharge and idiot light on dash, explains testing, replacement parts and bottom line of the bucks intended to exist my possession to add to your change pocket. The courtesy ride back home and the pick up the next day by Mr. Blondie was great. He is certainly an asset to your enterprise. Timeline for resuming possession of Little Red was about 24 hours and now she is smiling again and making new stories in California. More

Happy customer Staff was very knowledgeable and friendly. I initially went there with a Cherokee in mind but drove home in a 2012 Chevy Colorado. The truck wasn't Staff was very knowledgeable and friendly. I initially went there with a Cherokee in mind but drove home in a 2012 Chevy Colorado. The truck wasn't my first choice, but nonetheless I absolutely love my truck and don't feel like I've settled at all. Madlin and Nick made my Labor Day weekend! More

Bill made me a happy customer! Bill Lunsford help me out and made a bad experience into a good one. I love my new 2014 Durango Limited, The sale didn't took that long and we got the Bill Lunsford help me out and made a bad experience into a good one. I love my new 2014 Durango Limited, The sale didn't took that long and we got the deal that we want it! More

the perfec buy is just excelents sellers,nice experience,ijust purchased 2014 new chrysler 200and iget the price i loock for! i made my wife hapie and all family too is just excelents sellers,nice experience,ijust purchased 2014 new chrysler 200and iget the price i loock for! i made my wife hapie and all family too! More

It was a good experience Was treated like a value customer even though we have been dealing with Moss Motors/ now Moss Bros. for over 30 years. Carl Crocker in service has alw Was treated like a value customer even though we have been dealing with Moss Motors/ now Moss Bros. for over 30 years. Carl Crocker in service has always work with us in so many ways as well. More

Just as promisied Went in for an oil change and fuel injection wash and my vehicle was finished ahead of time and washed as well without me asking. Making the appointm Went in for an oil change and fuel injection wash and my vehicle was finished ahead of time and washed as well without me asking. Making the appointment was simple as well as the pick up, so I couldn't be more satisfied. More

A car buying experince unlike any other I just purchased a new Chrysler 300 here , and all I can say is wow. Very relaxed, no stress, no hassle. I got the car I wanted at the price I wanted. I just purchased a new Chrysler 300 here , and all I can say is wow. Very relaxed, no stress, no hassle. I got the car I wanted at the price I wanted. In and out in under 2 1/2 hours, and I left with a smile on my face. More

Thank You Moss Bross Dodge of Riverside For the first time ever dealing with a dealership, I felt peace of mind that I would be helped with my car problems. Service answered all my questions For the first time ever dealing with a dealership, I felt peace of mind that I would be helped with my car problems. Service answered all my questions and provided great efficient work. Definitely puts dodge as my number one brand dealership! I can trust that dodge will stand by their vehicles and help customers along the way without bailing out or giving the run around, like many big name dealership I have dealt with in the past. Thanks More