Moss Bros. Chrysler Dodge Jeep RAM Riverside

Great customer service I had a great experience with the purchase of our new Grand Cherokee. Every staff member that had assisted us had delivered the upmost customer servic I had a great experience with the purchase of our new Grand Cherokee. Every staff member that had assisted us had delivered the upmost customer service. We are very pleased with our visit to Moss Bros Riverside. More

Great team at Moss My wife and I are very pleased with the great customer service we received at Moss of Riverside Bill Lunndsford has very knowledgeable courteous sta My wife and I are very pleased with the great customer service we received at Moss of Riverside Bill Lunndsford has very knowledgeable courteous staff .I would recommend Moss to my family and friends, .. Were both very happy with our new car. Thank you . More

Great Customer Service I always have a great experience and service when I take in my Chrysler for service. Would not think of taking my car anywhere else. I always have a great experience and service when I take in my Chrysler for service. Would not think of taking my car anywhere else. More

good not be better Since I have purchased my truck in 2002 I have not trusted anyone else to do the maintenance on it. keep up the good work. Since I have purchased my truck in 2002 I have not trusted anyone else to do the maintenance on it. keep up the good work. More

GREAT SERVICE what a great crew of folks to work with. they take real pride and passion in their work. they show true care and consideration. buying three vehicle what a great crew of folks to work with. they take real pride and passion in their work. they show true care and consideration. buying three vehicles in the last two years from them should speak for it's self.. More

Solid Service Madlin helped me out with showing me the car. She was amazing! Her customer service was beyond what I expected. Negotiations were pretty good (take Madlin helped me out with showing me the car. She was amazing! Her customer service was beyond what I expected. Negotiations were pretty good (take in mind I did my $ research before hand); however, I believe when it came to my trade in, the numbers became a little "poor". All the staff who had helped with the sale were very nice. I def. would come back here for another car..... just not if I had a trade in to work with! More

2 new cars Nick and Wally are the best we will recommend them to all our friends. Nick found the car and the truck we are looking for. Customer service is EXCEL Nick and Wally are the best we will recommend them to all our friends. Nick found the car and the truck we are looking for. Customer service is EXCELLENT. More

Easy! No Pressure! Great Attitudes! It was a pleasure purchasing our 2014 Charger. No pressure, incredibly professional staff. Madlin was great! She was well informed about the produ It was a pleasure purchasing our 2014 Charger. No pressure, incredibly professional staff. Madlin was great! She was well informed about the product and easy to deal with. She has an excellent personality. Nick is a real character. I enjoyed dealing with him. As a closer, he was professional and worked very hard to make us a good deal. He went above and beyond to make sure the dealer trade went smoothly and corrected issues with the vehicle without argument. Very professional. This was our second vehicle purchased from Moss. Just as easy and pressure free and easy as when we purchased our 2013 Jeep Wrangler Unlimited. Good job!! Thanks for the positive purchasing experience! More

Terrible Service Department This review is of the SERVICE department at this location. I have not purchased a car from this dealership and am thus not able to provide feedback o This review is of the SERVICE department at this location. I have not purchased a car from this dealership and am thus not able to provide feedback on that. I can say that, given my experiences with their Service Department, I do not think I would trust any part of their business. On February 4th, we took our 2008 Grand Caravan in to have a sticky brake caliper replaced. After claiming the work would take a day or two at most, we were surprised when several went by with no call back. It turned out the mechanic, "Oscar," had left for some days - without telling anyone, I guess, how to deal with our car. When Oscar returned, he twice claimed it was impossible to get in contact with our warranty people in order to authorize the repairs, claiming they must be out of the office. Twice I demonstrated, within seconds, that I could reach them on the phone just fine. He simply lied about trying. Once I'd finished doing Oscar's job for him, we drove away, thinking that was that. Lo and behold, the brakes squealed and juddered - it turned out that in surfacing the rotors, they had overheated and warped them. Those were replaced February17th. Less than 8 months and less than 9,000 miles later, we noticed squealing and pulsations coming from the brakes. We took them to a different mechanic, one we trust. He peeled off the pads and showed them to me: they were worn entirely through, meaning either Moss installed brake pads that last less than 10k miles, or they never actually fixed the brake caliper at all. I called and spoke to their service department, and after 4 tries, reached their manager (Robert Gillam?) on the phone, who informed me the "only" thing he could do would be to have me come down - for more time out of my schedule, at my expense - and have them look at the work they did. Why in the world would I want the same mechanic who lied to us and screwed up the work in the first place to do so again??? No, that's not the "only" thing you can do. You can refund the $996 you charged for a 'repair' which repaired nothing. And you can fire mechanics who lie to your customers and misinstall parts. More

Great surprised Didn't thinl American deslers careddon't have much else to say just surprised from first time I visited this dealet the one in mo valley left a bad t Didn't thinl American deslers careddon't have much else to say just surprised from first time I visited this dealet the one in mo valley left a bad taste as far as operation of the dealer I hate dealers that lie and their good for thst More