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Moss Bros. Chrysler Dodge Jeep RAM Riverside
Riverside, CA
224 Reviews
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224 Reviews of Moss Bros. Chrysler Dodge Jeep RAM Riverside
February 01, 2014
David Fertig is the best salesperson we have ever had the David Fertig is the best salesperson we have ever had the pleasure to meet. He cared for my daughter as if she were his own and my husband and I are David Fertig is the best salesperson we have ever had the pleasure to meet. He cared for my daughter as if she were his own and my husband and I are so grateful. We know she is safe in her new vehicle and with the service from all the staff at Moss. I truly appreciated the courteous, thoughtful, and helpful interactions and we left the dealership feeling like we had a kitchen table family experience. I will stop in to say hello when I return for her graduation in May. Blessings to you all. More
by Dee Rogers
Employees Worked With
David Fertig, Mickey P.
January 06, 2014
I have had the brand new vehicle I purchased in 5 times for the same problem and the bottom line answer they can give me is that the Dodge Journey has these problems because of cold weather ....not to ment for the same problem and the bottom line answer they can give me is that the Dodge Journey has these problems because of cold weather ....not to mention Nick refused to give me the district rep for the dealership and of course I am still driving a vehicle that now makes more noises then a semi truck since I had there service department work on it . I attempted to write the GM for assistance but received no response so I am now taking a different approach . More
by Cntry911
Employees Worked With
Tavis , Shirley Martinez, Robert Gillam, Nick Hassan
January 03, 2014
It was October 21st.,I had saved my money for two years to buy a brand new Dodge Charger,woke up,and decided this would be the Day I will buy that Charger that we'd been dreaming about. I had been worki to buy a brand new Dodge Charger,woke up,and decided this would be the Day I will buy that Charger that we'd been dreaming about. I had been working with two other Dodge dealers on the internet,had picked out a couple of cars I'd like to buy.When I CALLED the internet manager@ Ontario Dodge(who I had been setting a deal up with) told him I was on my was to complete rhe purchase,I was told by him the car I picked out has just been sold to someone else,ANOTHER xxxxING LIE & xxxxxxxx STORY !!!!! I was pissed off... So I pulled over,parked my car,google Moss Motors where I had a great buying experience 14 years prior.I called the internet line,Adam answered,told him I was buying a car,would like to give Moss motors my hard earned $$$$$$$,If he had a car and could match the price of the other two dealers. Adam searched his inventory,found a nicer car-more optons on it at a better price !!! Now came the hard part,would Moss Motors be Men of There Words ??? I asked Adam if I drove straight to Moss Motors,would he be a Man of his words,UNLIKE ONTARIO DODGE,not play games and close the purchase of my dream car and of coarse he said yes. Upon arriving,Adam was outside waiting for me,welcomed me in showed me the car I was going to purchase. AS Adam asked for,I brought a copy of invoice on the other car I had in mind.I gave it to him,he went to discuss with Nick,(internet manager),They wrote up the paper work with no games,sold me the beautiful Dodge Charger I'm driving today !!! Not only had I got a nicer car for my $$$$,but they threw in LIFE LONG free oil changes. With the deal completed,I left Moss Motors late that night with out the car,with a (promise From Nick Hassan & Asad Mazhar),that the Charger would be washed clean,machanicly sound and have a full tank of gas !!! As promised,my son and I showed up the next morning with our trade in,finalized the paperwork with David Espinoza,and were greeted by Adam. Low and behold,they pulled the car around,full tank of gas,washed clean and shinning like a superstar. Adam walked us through the cars functions and gave us a hand shake good bye. I tell everyone how well Moss Motors treated us,are Men of there words,about the life time oil changes and again,14 years later got the same five star treatment we deserve as a good paying customer with hard earned $$$$$$. I HIGHLY RECOMEND Moss motors Riverside to anyone looling to buy a car. More
by mudfreak
Employees Worked With
Adam, Asad Mazhar, David Espinoza, Nick Hassan
October 08, 2013
I am very pleased with the service that I received at the Riverside Moss Bros location. From the moment I walked up to the dealership, I was greeted professionally by a gentleman named Wally Lema. He did not Riverside Moss Bros location. From the moment I walked up to the dealership, I was greeted professionally by a gentleman named Wally Lema. He did not in any way pressure me to purchase a vehicle. He was very knowledgeable and answered all of my questions in regards to all the specs of the Dodge Journey I was interested in. The general manager, Bill Lunsford assured me I would get the best deal possible in the situation I was in. I was professionally greeted with a hand shake from both sales managers, Asad and Charles. Both managers worked very hard to get me the best deal for the vehicle I was interested in. With no sales pressure, I went home and thought about the deal offered to me over the weekend. I gave the Riverside sales team a 5 out of 5 because the sales team was professional, the atmosphere was not intimidating in any way, the Finance Manager David was speedy and efficient, and the deal I got on my Journey was hard to refuse. If you are in the market for a new vehicle, I would suggest Moss Bros CJDR Riverside! More
by 3dpixi
Employees Worked With
Asad Mazhar, Bill Lunsford, David Espinoza, Charles Ozeir, Wally Lema
August 12, 2013
Nick Hassan WOW what a pleasure it was to deal with someone who takes real pride and passion in there work. He made the process so EASY because of how knowledgable he is of how the whole process works. someone who takes real pride and passion in there work. He made the process so EASY because of how knowledgable he is of how the whole process works. And then when we got to the finance manager Tommy Rodriguez another real WOW he made the process so easy and he to was so very knowledgable. The two associates that help Nick were very professional and very nice Nicole and Melissa. thanks Stephen Berman a great wonderful team you have More
by blakesarah
Employees Worked With
Nick Hassan
June 27, 2013
I bought a car there last year and again this year. i would not think of going anywhere else. they work to get me the price I want and the monthly payments I need. I highly recommended moss in river would not think of going anywhere else. they work to get me the price I want and the monthly payments I need. I highly recommended moss in riverside. More
by prplelvr68
Employees Worked With
Carl and Bill, Bill Lunsford, Carl Jenkins
June 26, 2013
This dealership reminds me of how things were forty years ago. Tell the customer anything to get them. Once you're there the story and prices change. We talked to three different salesmen, beginning with th ago. Tell the customer anything to get them. Once you're there the story and prices change. We talked to three different salesmen, beginning with the lowest one on the food chain and progressing to the closer. They had no vehicle, even the most basic model at the price that was quoted on the phone and in an email. I would never go to a Moss Brothers dealership again and will pass the word onto at least 10,000. of my closest friends. Barry Liebelt More
by dadvetbarry
Employees Worked With
Ben Adkins, Nick Hassan, Adam Sosa
June 23, 2013
I went to Moss Bros Dodge in Riverside after spending some time receiving quotes on a new Dodge Journey Sxt Blacktop Edtion, I had received a quote in writting from Al Perry at there sister store in San some time receiving quotes on a new Dodge Journey Sxt Blacktop Edtion, I had received a quote in writting from Al Perry at there sister store in San Bernadino for $2000 drive of with a payment of $179mo for 39mo. I went in Friday night and met with Ben Adkins, I test drove the car and then wanted to verify pricing. Ben spoke with his leasing speacialist and offered to beat the deal at $2000 down with a $149mo payment. I told him that my dad would be assisting with financing and wanted the price locked down since he would be driving an hour to do the deal. Ben called my dad and verified pricing and we were set to come in the next day. Upon arriving at the Moss Bros my father and I were shown the vehicle once again by Ben and then proceed to go inside to take car of the paperwork. We were passed of to the leasing speacialist who immediately began questioning us about where we wanted to be with our monthly payment and down payment. We were both suprised because the quote had already been given and verified the day before. After receiving a new quote of $10,000 down and $280mo were were again passed off to the finance manager. He explained there was no way even a base journey could be purchased for the original quoted price. Ben Adkins and Moss Bros Dodge has been the worst dealership experience I have ever had. They attempted a bait and switch even after having a quote in writing. Dealers like Moss Bros give Dodge a bad name and I would never consider buying a Dodge vehicle now. I went across the street and purchased a 2013 Chevy Equinox 1LT for $2000 down and $109mo at Singh Chevrolet. Avoid this dealer at all cost,if anyone want to see there lies I have multiple emails and quotes about the transaction. Tliebelt13@gmail.com. More
by TevisLiebelt
Employees Worked With
Ben Adkins, Asad Mazhar, Nick Hassan
April 30, 2013
Why have I given this dealership this rating because I truly believe this dealership deserves 5 out of 5 stars for customer service, friendliness,overall experience and many other factors. I’ve been car s truly believe this dealership deserves 5 out of 5 stars for customer service, friendliness,overall experience and many other factors. I’ve been car shopping the last 6 months with nothing but stress and headaches. Usually, the whole car buying experience for me is nothing but pure stress and a headache. At Moss Bros Chrysler Jeep Dodge of Riverside the staff tried to make my stress and headaches go away as quickly as possible. I admit dealing with me is dealing with a great pain, if you know what I mean. I'm extremely picky, undecisive and hard to please. However, the staff at Moss Bros treated me with dignity, care, respect, loyalty, compassion and pure love and support. I love these guys and they love their customers. They make their customers feel important and their customer’s happiness is there number one priority. My stressful tears quickly became joyful smiles. They listened to my concerns and solved all my worries with answers. They went way and beyond out of their way to help me, for many different reasons throughout my car buying experience. If they didn’t know answers to my many questions, they quickly found out. They informed me about their advertised specials, dealer incentives and worked incredibly hard to get me the best price, deal, financing and satisfy all my needs on my new car. Together as a team they pushed through the challenges and took initiative to fulfill my happiness. I felt like my car buying experience was more about satisfying (me) the customer and my pure happiness, then just selling a car. They stand behind everything they promise. Did I mention they offer discounts on services and lifetime oil changes. I highly would recommend Moss Bros Chrysler Jeep Dodge of Riverside to everyone I know and to others as well. My car buying experience was pure satisfaction. They made a great new friend and I’ve made many new ones. Thank you so much, Moss Bros for your patient, understanding, heart warming staff for taking care of me. Special thanks to Bill Ludsford, ( General Manager) Asad ( Sales Manager) , Mickey (Assitant Sales Manager), Jason Cooke (sales), Wally Lema (sales), Steve (Sales), Thomas (financing) and the rest of the staff who helped me. Greatly appreciated!! you guys are the best, no words can truly express how grateful and happy I am. More
by kristybirch
Employees Worked With
Mickey, Jason, Wally, Steve, Charles, Asad Mazhar, Bill Lunsford, Tommy Rodriguez
April 28, 2013
Being in the automotive industry on the Credit & Compliance side I have a lot of knowledge and insight into many of the dealerships in the area. I have always found Moss Bros. to act in the most pro Compliance side I have a lot of knowledge and insight into many of the dealerships in the area. I have always found Moss Bros. to act in the most professional manner and go above and beyond when it comes to customer service and support. Recently I purchased my third car from Moss Bros. and over the years the standards have only gotten better. This last itme I went in directly to the general manager Bill Lunsford as a repeat customer and Bill answered all the questions I needed to strengthen my decision process to go back to Moss and purchase again from them. Bill put me in touch with Nick Hassan and the experience could not have been more enjoyable (can you imagine a car buying experience being enjoyable with no pressure....well it was). Nick worked out a great price for us and suggested the proper ad-on products that suited our specific needs. Nick was not only informative but made us feel as if he would really be there for support down the road if we ever needed him. Well he has been there for us in every instance over the last year. Nick has given us outstanding service, follow up, and just great advice with all of our car needs. In a couple of years we will be back to work with Nick and Moss for another purchase. More
by dlettis
Employees Worked With
NICK HASSAN, Bill Lunsford, Nick Hassan
