Moon Township Ford

Waited months for a part. While waiting they canceled my repair order voiding my warranty. Horrible communication and follow up. In the end they tried to blame me. Unprofessi While waiting they canceled my repair order voiding my warranty. Horrible communication and follow up. In the end they tried to blame me. Unprofessional joke. Don’t go here . More

They had my car for over three and a half months waiting for a part to come in (not their fault). I had my car back for a little over 24 hours and drove it around 100 miles before it broke down again. The for a part to come in (not their fault). I had my car back for a little over 24 hours and drove it around 100 miles before it broke down again. The car is now about an hour and a half from Pittsburgh and they are denying that it could have been anything they did. It is all steering/wheel related. I plan on contacting an attorney. More

I was driving home from work when I had the powertrain wrench light come on my 2019 Ford EcoSport. They were the closest dealer to have it towed to. It was after hours. They called me this morning and t wrench light come on my 2019 Ford EcoSport. They were the closest dealer to have it towed to. It was after hours. They called me this morning and told me they couldn't even get it in to look at until March 21st!!!!! I had to have it towed to Jim Shorkey Ford, where they can look at it on March 8th. I had to pay $225 to have it towed there. My vehicle is less than 3 years old with only 22,000 mile on it. I am livid to say the least!!!!!! More

Had my vehicle that I had purchased from them scheduled for service and they had told me I had to pick it up because they were waiting for parts instead of Calling me the day before to let me know there wa for service and they had told me I had to pick it up because they were waiting for parts instead of Calling me the day before to let me know there was no parts. Then when I came to pick the vehicle up they had told me they never spoke with me and the parts were in. Very shady and suspicious people in the service department stay away if possible! More

Tried to get a price on a Mustang Mach -E advertised by the dealership and was told the car is in transit and when it arrives the price is MSRP plus $ 10.000 as they want to live a good life in a sunny pla the dealership and was told the car is in transit and when it arrives the price is MSRP plus $ 10.000 as they want to live a good life in a sunny place and I have to provide for it. Well you can go to xxxx, it is warm there just not to much sun. More

I have a friend who ordered a special addition Bronco. Waited extra months because well Ford can't launch a vehicle properly. Finally was told cars was in but because the car is so popular they are char Waited extra months because well Ford can't launch a vehicle properly. Finally was told cars was in but because the car is so popular they are charging them another $10,000. So hope you read this before they screw you. More

Had an appointment to have my non-functional air conditioning checked out and repaired, an intermittent radio problem checked out ( understanding of the failure can’t be recreated then possibly noth conditioning checked out and repaired, an intermittent radio problem checked out ( understanding of the failure can’t be recreated then possibly nothing can be done at the time) and an interior detail. The detail job is immaculate and I cannot compliment that enough so let that be said it was worth every penny and was an excellent job. I brought my car in the night before so it would be available as soon as the service center opened on its appointment day. I made sure they had my number and opted in to texts for convenience. I made it clear where I work has bad reception and texting would be best. I was told I would be contacted. They sent the car for the detail first and no one contacted me all day I found this out when I called to ask if there were any results and what the car would need. The person who answered at 530 said all the service writers were gone even though service hours are listed until 6. He didn’t know where my car or even the work order was and that “wasn’t his job”. Ok maybe just a lot attendant or something but that understandably makes me uncomfortable. I left a message for my service writer reiterating I need to know what’s going on and what the car would need as I need to pick it up by end of next day to go to work. She texted me first thing the next morning saying the detail took all day they would be looking at it that day. Still no follow up. I called at 430 and she wasnt there again. The guy who answered was clear he doesn’t know anything it’s not his work order and there’s nothing he can do. I was irritated and said please find someone who knows. He asked around the shop and explains now there’s a new radio ordered, mines broken now, the ac is not repaired but they know it’s the condenser-I knew that when I brought it in but was told they have to do and charge for diagnostic to verify repair and that’s fine. At what point was this known and why wasn’t I called or texted with an estimate and asked if I wanted the repairs at that price? Why were parts ordered first? Why was the detail first? The man on the phone kept telling me I have to just wait till she’s back I said no I need the car to get to work that leaves me up xxxx creek. He said he didn’t know what to do. I said why is the radio broken from just a diagnostic he said he didn’t know it’s not his work order. I said so now I’m on the hook for this whole new radio, how much is that? He said he’d have to get an estimate I said I don’t have time right now I have to get out there while you’re still there so I can pay for just diagnostics I guess and I need to get off the phone and get out there before I you’re closed and I’m xxxxed. I said I’m on my way I’ll talk to you if you’re there when I get there and I said bye. When I got there to pay the work order said customer declined repairs. I was never contacted. I said I’d like to talk to someone because no one knowing where my car is or contacting me for 2 days just to charge me for nothing is ridiculous. Their service manager didn’t want to do jack for me because I hung up on whoever answered and they don’t like my tone. Cool. You’d be mad if it happened to you and this entire situation is ridiculous. This is poor management and poor service. I have been nice until I was told I don’t know you have to just wait for your service writer to call you eventually. That’s absurd. The service manager gave me attitude because I called them out and didn’t take their rushing and telling me they don’t know and I have to just accept my unrepaired ac and now broken radio because the person who’s work order this is isn’t there. I said I know I, just some Karen to you. You can cut me a deal or not. You got me. She got her commission. I got what I deserve in your mind let’s just get this over with. He said this 40 dollar coupon off 180 for nothing was generous. This place sucks. If the detailer is a separate business kudos to them they do good work. I should’ve just lived without ac because the local NTB did the same thing, charge for diagnostic and recharge but no repair because they don’t have time. 2 other places just recharge they don’t do ac. I should’ve never trusted the dealer, this isn’t the first dealership I’ve been to that acts like their never wrong and evert customer they do wrong by is just some xxxxxxx to be ignored but it’s the last. I’ll YouTube it and figure it out myself. I hope that discount doesn’t come out of the technicians flat rate pay it’s not his/her fault the communication and customer facing side is trash. More

Zero stars is not low enough. I have never experienced such incompetence. I have owned Ford vehicles for over 30 years, my experience with Moon Township Ford has changed that In one week, I will never b such incompetence. I have owned Ford vehicles for over 30 years, my experience with Moon Township Ford has changed that In one week, I will never buy another Ford product. More

Worst Experience Ever!Moon Ford truly has the worst Worst Experience Ever! Moon Ford truly has the worst customer service I have ever seen. The managers of this dealership do not care about the custo Worst Experience Ever! Moon Ford truly has the worst customer service I have ever seen. The managers of this dealership do not care about the customer once they have the sale. You would think that any dealership, especially a “small business” would want to foster and maintain good relationships to keep customers returning business for years to come. However, it is apparent that this dealership does not care. In this instance, General Manager Allan Bross, who is supposed to hold the highest position below ownership, has showed nothing but blatant disrespect and has been very unprofessional. Not only are the managers not customer service oriented at all, but they are extremely hostile if you dare to question them. Whatever you do, DO NOT buy their extended warranty that is offered through their dealership unless you want to be forced to be their customer. They have a rule that they do not disclose until after the fact, that in order for the warranty to be honored and for any work performed to be covered, you are REQUIRED to bring the vehicle to them if you’re within 45 miles—Talk about ridiculous! They have full control to give authorization for the warranty to be honored anywhere else but refused to do so. It’s all about money to them and forcing you to be their customer. I like to give businesses the benefit of the doubt, but now I fully understand why they have so many other negative reviews. There have been several occasions where I personally have taken my vehicle there for service and they say, “There is no issue”. I’ve then taken the vehicle to another dealership or mechanic to look at the same issue and they always seem to find the problem. However, If I want the issue fixed, I have to either pay out of pocket or take it back to Moon Ford because they will not give warranty authorization to any other dealerships. When bringing these issues up to the managers of the dealership, they all just dance around the issue and say things such as, “It’s our policy” or “Authorization can only be made by our General Manager”. When you attempt to address the issue with the General Manager Allan, he is unfriendly, incompetent, arrogant, and completely hostile. One would think that being in the sales industry, you would want the customer to feel valued and always try to accommodate the customer. Instead, Allan has an attitude and says things like, “If you don’t like it go somewhere else”. When you then ask how you are supposed to go somewhere else without the authorization for the warranty, he says “That’s your problem”. The most recent incident was due to a loud banging sound while driving, in addition to the vehicle not driving correctly. I had taken the vehicle to the dealership where I was instructed to leave it, as it would be seen in the next few days. Naturally, I asked for a loaner vehicle and they told me they did not have one. Now, how am I supposed to leave the car and get to places like work? I took the vehicle and told them this vehicle does not seem safe to drive but I could not go without my car, so I needed a loaner vehicle for the meantime. They said there was nothing that they could do to resolve this issue. The next day, I informed them that I had found 2 other dealerships that are ready, able, and willing to not only take my car the same day, but also provide me a loaner car. The only thing was, the other dealerships needed the warranty authorization first. The managers all told me no and that only Allan could make that decision but that he was away and wouldn’t be back until Monday. At this point, as the customer, I am naturally very frustrated. Allan called me on Monday when he was back in the office and told me to bring the vehicle in and that I would be given a loaner car. Afterwards, Ford said they had driven the vehicle 10 miles and couldn’t hear or feel the problem. I am just going to assume they either drove the car around with the music on or are hearing impaired, because anyone in their right mind would hear this issue if they drove the car. Considering nothing was fixed, I then brought the vehicle back in because the same issue was occurring, only this time I went straight to Allan. I explained to him that the same issue was still happening. I also expressed my concerns that I didn’t feel as if I was being treated right as the customer. I asked him to go for a ride in the vehicle to experience the issue for himself and his response was, “No, I’m not the mechanic”. Trust me, you don’t need to be a mechanic to know when something doesn’t sound right or to know when a car isn’t driving right, especially when you are the GM of a car dealership and are around them every day for a career. I told him at that point, as the customer, I would like to go somewhere else for service and would like the warranty to be honored elsewhere. Allan replied by telling me “Too bad. You can go somewhere else, but the warranty will not be covered”. Once again, forced to be their customer. Finally, after a ride along with Allan and the Service Manager, they tell me it’s a “tie-rod” issue. As to why they couldn’t hear it when they claim to have driven 10 miles during the last service is beyond me. Nonetheless, they told me to bring the vehicle back in 3 days on Friday. I called the day before to confirm that a loaner car would be provided and was told by the service department that I would indeed receive one. Allan then called me back and was so beyond hostile it was truly unbelievable. He then told me that because of a previous review that I wrote being unsatisfied as a customer, that I will no longer be given a loaner car. He continued by telling me to “Call off work or don’t get the car fixed because you’re going to sit and wait”. No customer should ever have to go through this type of hostile treatment or experience, especially from the General Manager. The General Manger is the one who should be rectifying the issues that customers are experiencing. The goal and objective is to make sure customers are satisfied and happy, not to make it hard on them. Rightfully so, I cannot be blamed for not wanting nor feeling comfortable with Moon Ford now “fixing” the issue with my vehicle based off the hostility they’ve shown towards me. No professionalism or customer service at this establishment from my experience, that’s for sure! Don’t waste your time and take your business somewhere more deserving. More