Monadnock Ford

Monadnock Ford responded

"We love you too! Thank you so much for your incredibly kind words. It truly means a lot to us here at Monadnock Ford that you feel so well taken care of. We're passionate about being attentive to our customers' needs and going the extra mile, and we're thrilled you've experienced that firsthand. Knowing you trust our knowledgeable techs with your Super Duty is the highest compliment we could receive. We're honored to be your go-to dealership!"

Monadnock Ford responded

"Thank you! We're so glad to hear you were pleased with both our excellent service and customer engagement. We strive to make every interaction a positive one. It's fantastic to know you're happy with the installation and function of your remote starter. We appreciate you choosing Monadnock Ford!"

Monadnock Ford responded

"Thank you so much! We're thrilled to hear you received excellent, fast, and thorough service. Getting you in and out within an hour is exactly what we strive for. We're delighted you'd recommend us, and we appreciate your business here at Monadnock Ford!"

Monadnock Ford responded

"Wow, thank you! That's fantastic to hear. We're so pleased that we were able to get your vehicle finished on time and under our quote, especially when compared to other dealerships. We understand how frustrating it can be to receive overpriced quotes, and we're committed to providing fair and transparent pricing here at Monadnock Ford. It's truly rewarding to know we saved you so much compared to Jack Madden Ford. We're thrilled that you'll be recommending us, and we appreciate your trust in our pricing and service. We look forward to serving you again in the future!"

Monadnock Ford responded

"Thank you, John T.! We're delighted to hear you appreciate our timely service and competitive pricing. We work hard to ensure we're always on time, and we're glad you're taking advantage of our coupons to keep costs down. We appreciate your continued business here at Monadnock Ford!"

Monadnock Ford responded

Dlmalm, "We sincerely apologize for the unprofessional experience you had during your recent visit to our service department. We are truly disappointed to hear that the environment in our waiting area was not up to our standards. We understand that the incident with the employee's dog was unacceptable, and we will address this matter internally to ensure it does not happen again. We also regret that you overheard inappropriate language and negative comments from our staff. This behavior is not reflective of the professionalism we aim to provide. We appreciate your feedback regarding the comparison to your Honda dealership experience. We will use this information to improve our waiting area and staff conduct. We are glad to hear that the service itself was quick and met your needs. We understand that this does not outweigh the negative experience you had with our waiting area and check-in staff. We value your feedback and will take immediate steps to address these issues. We hope you will consider giving us another chance to demonstrate our commitment to providing a professional and respectful environment for all our customers."

Monadnock Ford responded

"Thank you so much for this wonderful review! We're absolutely thrilled to hear you had such a positive experience with our team at Monadnock Ford. It's fantastic to know that Amanda was informative and helpful over the phone, and that Fran made your experience less intimidating and was so engaging. We're also delighted that Michael worked swiftly and efficiently for you, and that Matt's passion and eagerness to learn impressed you. And of course, we're glad Curtis made you feel welcome and supported. We truly believe in teamwork, and it sounds like everyone worked together to get you your car and ensure you had a good experience. That's exactly what we strive for! We appreciate you taking the time to recognize our team's efforts, and we look forward to serving you again in the future."

Monadnock Ford responded

"Thank you, metalman1957.ag! We're very pleased to hear you consistently find our service completed correctly, and that our staff is supportive. We're also glad our transportation options are adequate for you, and that you find our pricing fair. We appreciate the feedback about wanting your vehicle washed after service. We understand how nice it is to get your vehicle back clean, and we'll definitely take that suggestion into consideration for future service improvements. (it's been a tough winter in that department) We value your business and hope to continue providing you with excellent service at Monadnock Ford!"

Monadnock Ford responded

"Jenny, thank you so much! Hearing that our customer service is 'second to none' means the world to us. We truly value your loyalty and appreciate you trusting us with your car's service for so many years. We're committed to continuing to provide you with the best possible service at Monadnock Ford!"

Monadnock Ford responded

"Bub, that's fantastic! We're thrilled to hear your recent service was amazing. We're especially glad we had the specific tires you needed in stock, and that we got your car ready early. It's always a pleasure to have a friendly team help our customers, and we're delighted you were pleasantly surprised by the price. Thank you for choosing Monadnock Ford!"