Molle Volkswagen

Excellent Customer Service! Jake is one of the best service guys I have encountered over the years. He is very knowledgable, honest, credible and professional. I know when I brin Jake is one of the best service guys I have encountered over the years. He is very knowledgable, honest, credible and professional. I know when I bring my car in for service, I can trust him to fix and resolve any problems. More

Great experience I brought my car in in for an oil change and ended up needing tires. They were having a buy two get two tires free tire special. This made needing new I brought my car in in for an oil change and ended up needing tires. They were having a buy two get two tires free tire special. This made needing new tires much easier. My service consultant Chase was easy to get along with and did not pressure me. I will definitely be back! More

Very unique, enjoyable car buying experience I was very happy with the experience that I had buying our 2013 Passat. Our salesman, Scott, listen to me and DID NOT pressure me (or us) to buy ANY I was very happy with the experience that I had buying our 2013 Passat. Our salesman, Scott, listen to me and DID NOT pressure me (or us) to buy ANY car. He said that the car has to fit the person and the person has to like what they buy or they will be unhappy with their experience. I test drove one vehicle, but it wasn't exactly what I wanted. We looked at another vehicle, and, it just so happens, THAT was the vehicle that met all of our criteria (comfortable seating, good gas mileage, and big truck space). It is wonderful. At NO TIME was I pushed or felt pressured to buy or look at any other vehicle. I was very pleased with my experience! More

Pleasant experience This is the second VW we have purchased from Molle and we were pleased with the overall experience. We plan on buying another one in mid 2016 and will This is the second VW we have purchased from Molle and we were pleased with the overall experience. We plan on buying another one in mid 2016 and will buy it from Molle. More

No pressure car buying experience and great people. This was my second purchase of a vehicle at this dealer (I've never bought more than once from any dealer in my 37 years of driving) and I will return This was my second purchase of a vehicle at this dealer (I've never bought more than once from any dealer in my 37 years of driving) and I will return to buy my next car there too. They are professional and courteous and their service folks are tops. More

Outstanding. I bought a 2014 Jetta SE at Molle yesterday. Contrary to what you expect when you shop for a new car, my experience was excellent all around. Minima I bought a 2014 Jetta SE at Molle yesterday. Contrary to what you expect when you shop for a new car, my experience was excellent all around. Minimal hassle, staff went out of their way to take care of me. Pricing was very fair and was reached without any games. I'd definitely recommend Ronie, David, or Dallas in the Molle sales department. Kevin made paperwork a breeze. Thank you. More

I went in for a repair because I smelled gas when the car was shut off, but no leaking. This is a ten year old car, 70K miles, and greatly loved by me. I don't do rodeo stunts, hill hopping, or anything else was shut off, but no leaking. This is a ten year old car, 70K miles, and greatly loved by me. I don't do rodeo stunts, hill hopping, or anything else crazy with the car except drive it in Kansas City traffic as they began to infer later. I assumed that the gas was just aerosolized from a small leak, so I made an appointment on Friday with Tom and took the car in on Monday, having not driven it around. Nathan Parker is the Service Rep I dealt with. I was expecting to deal with Tom, since I had always done so in the ten years I had been bringing my car to the dealership. Nathan Parker was crude, rude, disrespectful and right down nasty at every turn. I had never dealt with him before, and I had always dealt with Tom, as he was nice and soft spoken. It worried me that I wasn't given Tom this time. I should have known it wasn't going to be a simple repair from the get-go. They did a code check and it came up with P0456 and a smoke test, and the only area of trouble they could see was the leaking around the O ring. (His faked notes say O ring, collar, and fuel pump, and that’s just one bogus part of this whole nightmare.) He advised that the O ring would need to be ordered and it would run about $340 but he said he could do better than that and eventually quoted $295 with a coupon. So why would you order just the O ring if the collar and fuel pump really needed to be ordered, too, unless he’s lying about the details on the invoice? Nothing was said about any other part having a problem. He estimated that the car would be ready around 2pm on Tuesday, and I told him I could wait a little while and be late for work since I would be getting my car back that day and not have to wait any longer. Nathan told me he would give me the loaner, all I would need to do is sign a paper and be on my way and see them Tuesday. He then didn't come back for a whole other hour while I waited patiently, not getting any sleep and going in to a ten hour shift later that night. I finally went to the service area and spotted Tom, who got Nate for me. Nate said he had been busy helping other customers more important than me! Really?! I should have walked off the lot then with my car towed back home and dialing another place to have her repaired!!!!! But I was half asleep as 9am in the morning is my bedtime, since I sleep days and work nights. My normal wake up time is 12:30 pm as I need to be to work at 2:30 pm and get off at 1 am. On Tuesday, I called him at 2 pm since he had not called me by that time. Nathan's first nasty remark was, "Shouldn't you be at work right now?" It was not said nicely and out of genuine concern, it was said like someone berating their child for not going to sleep on time. I was still nice and said I was willing to wait if the car would be ready soon. He said the VW was fighting them getting the collar off because it had seized and that they would try soaking it in lubricants to get it off. So therefore, go to work and I would see them Wednesday, since I don't get home until 1 am. At no time did they say the collar was cracked, the fuel pump was bad, or that the fuel tank was deformed. At no time did I authorize them to "crack the collar" or damage or remove anything else on the car that I would now have to pay for. He called me back on Tuesday evening while I was at work, leaving a voicemail to say that they had to crack the collar to get it off and therefore get a new part and it wouldn't be in on Wednesday but on Thursday. (I have a record of that message where he said, "And you can forget about getting your car on Wednesday, too." Once again, said in a very nasty tone of voice. I could even hear the sneer in his voice over the phone. It reminded me of the Wicked Witch of the West's line, "And your little dog, too!") Once again, I was patient and nice. I just wanted my car back in one piece, not pieces. I then called him from work when I had a break. He said he would have to order a new collar and that I would arrive on Thursday. I told him I would pick the car up on Friday early when they open, then. The price was still confirmed at $295. Nate then called me at home on Thursday around 2:30 pm to they said that they weren't able to get the collar on due to the fuel pump being broken and the fuel tank being warped and deformed and it would cost me $2350. I asked if they didn't see that already when the collar was snapped on Tuesday. He said no. Really? How can you NOT see it? Remember nothing was said about anything else on the car before then. At this point, what he even said on the phone didn’t square with what he put on the final invoice at all. We even did a total review of what happened so far on the phone, and his story on Thursday was now completely different than the chronology. He said he had to order two collars because he thought the one he ordered on Tuesday was wrong. When did THAT happen? Good question!! He claimed that weathering and excessive temperatures had done the damage, not them. He said more than once that the damage was done recently, and I said I had not been in an accident ever with the car, not had a recent "bump" or whatever he was trying to intimidate. I asked him about how often this would happen to a VW. He said it was rare that this happens under normal conditions. So I conclude that the damage was done in the shop to make it not drivable without extensive repairs being done. After all, I had been allowed to borrow their “free advertisement” car for a few days for free while they screw around, uh, “repair” the car. As soon as I could, I went to the bank to get my title, and I went to the dealership with my son. I told him to take the car as you have clearly broken it and he refused to do so. He didn't want it because they would have to make full disclosure or at least keep the records of what they did for the next person who purchased it, but he didn't tell me that. He just told me to have it towed and sell it. I told him I couldn't have a non running car on my apartment lot as they would impound the car, and the car, in its unrepaired state, was not sellable or drivable and I could be evicted from the complex. I called AAA from the dealership and they refused to take the car with a full gas tank with no real cover to it that could slosh all over the interior of the car even though that's exactly what he wanted me to have them do after they broke everything else they could on her. The invoice notes that he typed in do not square with what he told me either in person or over the phone. He claims I was told a lot of stuff I was not. It also doesn't show the estimates given, the parts being ordered, the time spent, or anything. It is all zeroed out. I asked for the time sheets and the full report of what has happened besides the lies he typed in. He said he couldn't give it to me since everything was zeroed out. I said that someone else would get it then, thinking about a lawyer. He then got very irate and said that no one was getting the time sheets and full report of what happened. Why such the fuss if there was nothing to hide? What a way to cover your butt! Just erase the evidence! He had given me a loaner with Molle VW Courtesy Car written on the back. That was the only courtesy I got out of the whole deal. Nathan Parker had a smirk on his face and in his voice every time he told me something. Not a good sign at all. Not good customer service at all; even if you have to give someone bad news, you don't do it with a sneer. Even my son thought Nathan talked to me disrespectfully. He should be fired and the dealership should be shut down. I will never return to them nor recommend them. In fact, Nathan said he never wanted to see me again and I'm not welcome at HIS dealership anymore. Since when was it his dealership? He just works there! I said no problem. As I left, I wished him (and now the dealership) all the worst in the world. And I told him that was the nicest thing I could say to him personally, and believe me, it was. My son thinks he can find someone to fix it, not a dealership. My son will attempt to get the car towed to his home around 9am tomorrow after the gas tank is emptied and hopefully no more parts jacked up, free of charge and the now broken parts are placed as well as they can be in the car. This means he will be taking me to and from work for a while, and his schedule is tight, but that is what he wants to do. He said he never felt that Molle VW was being very good to me, either, due to their high prices on previous trips. Molle VW just wants the car off their lot!! Why is that?! I told him if it costs too much to repair at a good place (over the still now estimated $2350 of which I will pay him back), then we will sell it as is, or at worst case donate it. At least mercifully it will be drained of a full tank of gas. I am ready to donate the car and call it a day. More