Molle Volkswagen

Great Experience We purchased this car over the phone, from a different state, and the sales rep Richard and sales manager Tommy made it happen in record time. We live We purchased this car over the phone, from a different state, and the sales rep Richard and sales manager Tommy made it happen in record time. We live out of state and our daughter was living in Kansas City and had her car stollen and totaled. We went to two car dealerships in our home state and spent over 2 hours at each dealership while we went back and forth on the price and how it could be financed. I just wanted the out the door price and each time there was some kind of hidden surprise at the end of the discussion. This didn't happen with Molle Volkswagon. I was on the phone for no more than 10 minutes each time we talked and they told me the price and there were no surprises at the end. They did what they said they would do and they did it very quickly! I was so discouraged after the hours spent with the dealerships in our home state and theses guys were great! It was suc an easy process! Thank you for respecting my time and being honest. - Susan G. More

Awesome service and staff My 2006 beetle convertible is my pride and joy...I bought it new at a vw dealership in Michigan, and when I moved to MO in 2007, I was really lucky to My 2006 beetle convertible is my pride and joy...I bought it new at a vw dealership in Michigan, and when I moved to MO in 2007, I was really lucky to find VW Molle in Kansas City. I truly believe they love my beetle as much as I do! I deal mostly with Nathan Parker. But the rest of the service staff (Chase and Jake and Shaquille, who I've worked with) are also very nice, competent, and accommodating. I totally trust their expertise...if they tell me something needs to be done, I believe it. if they tell me I can wait to do have something fixed, I follow their advice. My beetle has 135,000+ miles on it, I keep expecting things to go wrong, but so far it is holding up remarkably well, and I think it's because of the TLC the mechanics provide. I do make sure to get all the recommended service checks and have since I bought it. In addition, the service staff, always make sure I know that they value my time and comfort while I'm at the dealership. And vehicles are always offered when a longer service is required. More

These poeple are #1 in my book! I bought my GTi 10 years ago, and these folks, Nathan Parker in particular and crew, have kept me in top running condition ever since. Now I don't hab I bought my GTi 10 years ago, and these folks, Nathan Parker in particular and crew, have kept me in top running condition ever since. Now I don't habe to go to the dealer to get my oil changed but I do, why, because they know what they're doing, they use VW parts, the best oil and they look the whole car over and let me know if something else needs attention, and let's face it, getting your car back looking better than when you brought it in is a bonus too! I tell everyone intersted in a VW or just service to go there. Thanks Molle! More

Very Pleased I had a bad experience with this dealer several months ago and wrote a bad review based on my experience. They really wanted to make it up to me and I had a bad experience with this dealer several months ago and wrote a bad review based on my experience. They really wanted to make it up to me and gave me two free oil changes and told me my next visit would be worth my while and apologized for the unpleasant experience. My car recently broke down and I decided to give them another chance and I can say I AM GLAD I DID! Nathan Parker in the service dept was very helpful with telling me what was wrong with my vehicle. Unfortunately my car needed a lot work done to it, so I am just trading it in. Nathan offered to let me keep my loaner car until I was able to pick my car up from them which was about 2-3 days (this helped me out a lot since I didn't have transportation to work). Nathan also didn't charge us for the diagnosis. I was very pleased and if I ever buy anther VW, I will definitely purchase from them and get my car serviced at there service dept. More

2015 Jetta Purchase from Ronie at Molle!! After about 9 months of random visits I finally bought a Jetta from Ronie! SHE IS EXCELLENT, the best at helping you and gives you time and space to e After about 9 months of random visits I finally bought a Jetta from Ronie! SHE IS EXCELLENT, the best at helping you and gives you time and space to evaluate! I loved that there was no pressure and she was so patient and yet responsive when I needed her to be! It was very smooth in the purchase! Go see her for your next VW :) More

Excellent customer service Service Manager Molle VW KC, MO Dear Sir or Madam, I wish to strongly commend your parts man, Bryan (did not catch his last name). I came to h Service Manager Molle VW KC, MO Dear Sir or Madam, I wish to strongly commend your parts man, Bryan (did not catch his last name). I came to him frustrated because I had lost the tool that allows removal of the anti-theft wheel bolts and could not take a wheel off. I wanted to buy only the tool but, as it is more and more common, the manufacturers sell only a set, which offers the obvious benefit of extracting the largest amount of money from the customer. Bryan, however, cleverly offered an option that I, instead, buy four regular lug bolts at a significantly cheaper price. However, Bryan even went beyond the call and told me to bring the car into the garage offering to personally remove the special bolts and replace them with the new ones, which he proceeded to do. It did not take him long and in no time I was on my way thanks to him. I no longer find helpful, competent assistance and a focus on customer service such as embodied by Bryan. I wish to thank him for his valuable help and let you know what a positive asset he is to your organization. He is definitely a "keeper". Please, express my thanks to him. More

Painless They knew their stuff and were to the point. I liked the straight up no pressure sale. Good intro to my first VW. Will have others call Molle They knew their stuff and were to the point. I liked the straight up no pressure sale. Good intro to my first VW. Will have others call Molle More

Pleased with my 2015 Golf Ronie Green placed the order for the Golf model I wanted after she attempted to locate one equiped as I wanted. She was very patient with me and the f Ronie Green placed the order for the Golf model I wanted after she attempted to locate one equiped as I wanted. She was very patient with me and the factory until the car arrived. I appreciate her help and the overall help at the dealership for arranging financing, showing me how to use the various "high tech" features of the Golf, and introducing me to the service team at Molle. I'm overall very pleased with the Golf and recommend visiting with Ronie at the Molle location when you are in the market for a quality new car. More

Loving my new Golf! Went in with my dad about a month ago hoping to look at the Golf. Prior to buying my Golf, I drove a Honda Fit; I was reluctant to switch cars, as the Went in with my dad about a month ago hoping to look at the Golf. Prior to buying my Golf, I drove a Honda Fit; I was reluctant to switch cars, as there was nothing wrong with my car and I liked so much about it (e.g. great gas mileage, small size, easy maintenance). After the test drive, I was convinced--I was ready to switch. Andrew helped us navigate the mountain of paperwork and Kevin was clutch with the financing piece. All in all, it was an easy process and I'm happily driving my first ever brand new car! More

Great customer service experience, will definitely return! I took my car in for a standard oil change. Jake was the service rep who helped me. He was so courteous and professional. I didn't feel like he was tr I took my car in for a standard oil change. Jake was the service rep who helped me. He was so courteous and professional. I didn't feel like he was trying to get me to have my car serviced more than it needed to, like some dealerships. Very honest. I will definitely come back, especially because of the quality of customer service I received from Jake and the all-around quality of the experience. More