Molle Volkswagen

Marty was a true pleasure to work with! We were in the area to do some shopping in Kansas City for the weekend. My husband and I had been looking at the CC in Nebraska. Out dealer did not have the CC Lu area to do some shopping in Kansas City for the weekend. My husband and I had been looking at the CC in Nebraska. Out dealer did not have the CC Lux on his lot for me to test drive. We thought maybe a VW dealer in the KC area would have one. I made a quick call to Molle dealer and was connected with Marty. I asked if he had a CC Lux on the lot and if we could test drive one. He said, sure come on over. When we arrived he had it washed and ready for us to take out for a spin. We started asking questions about various things...quality, reliability, etc.. We also shared our situation and where we were from. This never stopped Marty from spending time with us, taking the time to answer questions for us, and most importantly providing us with info we did not even ask for. We pretty much had already decided that we were going to get a CC but as soon as we had visited with Marty, we knew this was the car for us! Even though we did not buy our car from Marty at Molle, since we live 4 hours away, I would 100% recommend this dealer and Marty. I know he did not get a sale out of our visit this past weekend, but his honest and personable approach was very appreciated. We truly enjoyed meeting him and the positive experience he gave us. If we ever move or have friends move to the KC area, we will be sure to pass his name along for when they are in need of a new vehicle. I can attest that he is a joy to work with and he is a big reason, that we did decide on the CC. More

The customer service was great. I went to other dealerships to look at different cars, and the car and the customer service brought me back to Molle after my week of car shopping. Jack Nelson was dealerships to look at different cars, and the car and the customer service brought me back to Molle after my week of car shopping. Jack Nelson was great to work with. He answered all of my questions and was not pushy when trying to earn my business. He did follow up with me after my two test drives, but never bothered me about coming back into the dealership to "re-work" the numbers. His friendly and laid back approach made me want to buy a car from him. It's not often in the car business you get to deal with someone like Jack, but I was lucky enough to do so and consider him a very genuine, down-to-earth individual who truly wants to help people buy a car. I would recommend Molle VW to anyone who is interested in getting a great vehicle and buying it from a high integrity dealership. More

Marty Harvat made my new car purchasing experience one of the best I've ever had. He was knowledgeable, friendly, and attentive without being "pushy". His followup was consistent but not over-bearing in t the best I've ever had. He was knowledgeable, friendly, and attentive without being "pushy". His followup was consistent but not over-bearing in the least. The training he provided on my new Passat was thorough and concise. I would recommend him and this dealership to everyone. More

STAY AWAY! If you care at all about your VW or Audi, please do NOT go to Molle! I had seen the many negative reviews online about these people, but had no idea just how bad they really are. I was naiv please do NOT go to Molle! I had seen the many negative reviews online about these people, but had no idea just how bad they really are. I was naive enough to believe that their service department is in business to repair vehicles and provide honest friendly service. Nope, not Molle. The people are incompetent, their service is the WORST, most of the service writers are rude and unfriendly -- and for the coup de grace, they actually DAMAGED our car! Whether intentionally (i.e., trying to generate a big fat service repair claim) or through ignorance (i.e., we actually do not know how to drive your car), these people burned out the clutch in our car. After they'd had our car for an extended period (and they never fixed the original problem, but that's another story), I picked it up and noticed a terrible burning smell right away as soon as we arrived at home. I have been driving vehicles with manual transmissions for 40 years, have never had to replace a clutch, yet the people at Molle managed to burn out our clutch. No joke. We immediately took it to another VW dealer (a reputable dealer, unlike Molle), who said that our clutch had been burned out, and it had to be replaced. Please: Go to another dealer, go to another repair shop...just do NOT go to Molle. Friends, you have been warned. More

Molle VW sales staff was excellent to me. It's a shame that it's all down hill from there though...the service dept. is horrible. This past week I had a CEL pop up and being an enthusiast I was able to u that it's all down hill from there though...the service dept. is horrible. This past week I had a CEL pop up and being an enthusiast I was able to use software to diagnose it as a fuel pressure issue so going in I knew that it was either a sensor or the high pressure fuel pump. I sent the SA the scan of my fault code so they knew what was wrong. They said no problem, it's probably a really simple fix. I brought my GTI in and waited about 2.5 hours for the SA meathead to come out and lie to my face that they could not communicate with my ECU due to my APR tune. They "could not go any further" he said until I flashed back to stock tune. I knew this was a complete lie as I am able to communicate with my ECU with my laptop!!! They wouldn't budge and said they would absolutely not repair my car under warranty... Keep in mind that VW has a huge following in the tuner/enthusiast community and for many years they have embraced this culture. APR tuning works directly with VW racing and is respected around the world. Some VW dealers even offer APR tuning on site! Molle chose to treat me like a second class citizen and like a moron (I knew the SA was lying as the lies left his mouth). I found a much more understanding and helpful dealership just a few min. to the west in Olathe KS who confirmed that Molle was lying to me. They had no problem at all communicating with my ECU and repairing my car under warranty after they simply contacted VW of America. VW enthusiasts AVOID MOLLE LIKE THE PLAGUE. It's really a shame since the sales dept. is top notch. I would also love to buy an Audi in the next two years but this experience has ended that plan unless KC happens to get a new Audi dealer. I wouldn't buy an air freshener from Molle More

Dropped into Molle VW when I saw one of the new 2012 Beetle's out front. Chatted with Marty (who couldn't have been nicer, or more helpful). Weighed the wait or looking at the other 2011 and used Beet Beetle's out front. Chatted with Marty (who couldn't have been nicer, or more helpful). Weighed the wait or looking at the other 2011 and used Beetles... Ended up with a Passat. Yeah, I know, from a Beetle to a Passat. But being able to take my time, no pressure, look at all the pluses and minuses between the vehicles without being rushed or pressured is a big deal. And have every question answered... Good price too. Very impressed with Molle Volkswagen. More

Recently took my VW in for service. Was initially told that I had an issue that would have been covered under the warranty...then two days later told that it was just a hose. $650 later I took my car hom that I had an issue that would have been covered under the warranty...then two days later told that it was just a hose. $650 later I took my car home to find it throwing up fluids, the same fluids that were escaping when I had it towed to them. Needless to say I was not happy. The car went back and was told that the flange must have been broken when they replaced the hose. Interesting because that is what they initially told me was wrong with it. When I questioned them about this, they basically called me a liar. Not only did they insult me but the service guy walked away from me and closed his door. I will never take my car back to them again. Here is the VW America's customer service - 1-800-822-8987 if you have problems. More

I tried to make an appointment to bring in my 2010 VW (the AC had stopped functioning). The two service reps I spoke with were both rude and dismissive to me on the phone. I tried to make an appointmen (the AC had stopped functioning). The two service reps I spoke with were both rude and dismissive to me on the phone. I tried to make an appointment for (any) Saturday and was basically told, "Nope, you're out of luck, we only do oil changes on Saturdays." He would not give me a loaner car (for what will likely be a time-consuming fix). He was not the least apologetic or understanding. The only alternative was to leave the car with them on a Saturday, allowing them to "maybe get to it." I hung up and called Bud Brown Volkswagen. The man on the phone was nice, apologetic, and offered a loaner car without me having to ask for one. A world of difference. I'll never go back to Molle. More

When our original Volkswagen dealer went away, we were stuck having to drive across town to Molle for service. Mostly these service trips were for basic scheduled maintenance, but once was for a more seri stuck having to drive across town to Molle for service. Mostly these service trips were for basic scheduled maintenance, but once was for a more serious issue. The dealership, itself, is pretty inconvenient to get to, and the waiting area is tiny and cramped (though they are moving soon, I think). The part I like least about Molle is the feeling of being just a number and not very important. They cut you off when you are trying to describe your issue, they do not explain things well, and you get the feeling they've overbooked service appointments. So you wait, wait, wait (no loaner cars, here!). Fortunately, we now have the option of another VW dealer in town that provides much better service and has better customer focus. More

Molle is a positive atmosphere with awesome knowledgeable courteous sales reps this is my fourth car bought there. My most recent car I got the best financing and Ronie went to the trouble of finding exactly courteous sales reps this is my fourth car bought there. My most recent car I got the best financing and Ronie went to the trouble of finding exactly the car I wanted quickly and then drove a few hrs to get the one I wanted the next day More