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Mitchell Subaru

Canton, CT

4.8
415 Reviews

71 Albany Turnpike

Canton, CT

06019

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415 Reviews of Mitchell Subaru

October 29, 2015

Wonderful Service Experience The work we needed done was taken care of with great courtesy, efficiency, and at the agreed upon price. We highly recommend Mitchell Subaru sales a More

by EdNat54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lawrence Ganezer
October 29, 2015

Great Service Great service and customer support!!!Ogden went above and beyond to provide great service,as they always do. We've been going to Mitchell Subaru for a More

by 4labs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ogden, Vinny, their commitment gives me confidence to keep buying Subaru's from Mitchell
October 29, 2015

Worst car buying experience I've ever had. I am from MA but chose to purchase my car from Mitchell because a family member had a wonderful experience here. Couldn't have been further from the More

by xyz
Recommend Dealer
No
Employees Worked With
Rich, Greg
Oct 30, 2015 -

Mitchell Subaru responded

Thank you for bringing this to our attention. This is certainly not indicative of the quality of service we work towards, and not something we want to go unresolved. As you mentioned, we have a good word-of-mouth reputation, which is what brought you down from MA to work with us, and that matters a great deal. If you would be so helpful, please call me at your earliest convenience, so that we can go over the particulars, address all your concerns, and work to improve our processes and ongoing staff training to ensure that we return to the high level of personalized and respectful customer service we strive to maintain. I look forward to your call -- Joe Cabrera, General Sales Manager 800-763-5617

October 29, 2015

Friendly, courteous,and timely I find they personnel are friendly and give me an honest estimate of my car's needs. Matt Bartman explained to my satisfaction some concerns I had More

by Subaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Bartman
October 29, 2015

Pleased Employees were Helpful and Pleasant. I Appreciated car service to/from work/home. Waiting area was comfortable. Your service center is close to my h More

by CantonOutback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service desk
October 29, 2015

The best dealership in CT Service through Ogden & Vinny is fantastic - it's why we have been custimers for almost 30 years! Sales has been great, too. We keep coming back to More

by shoobry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ogden, Vinny, Joe, Greg
October 29, 2015

EVERYTHING I EXPECT OF A DEALER It was a double win for us to buy our last two cars from Mitchell Suburu. The two cars have exceeded our expectations and the attention and services a More

by GBL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
\
October 29, 2015

Honest, painfully honest. I took my very low millage Outback in for an oil change and a manufacturers recall. They found quite a bit more that needed attention. I am absolutely More

by RLJandOutback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Bartman
September 28, 2015

Easy and Outstanding Fred, Joe and Spiro made this as easy as possible. Fred was professional and accomdating. He gave me aggressive numbers from the get go, trade in was More

by Jtrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred, Joe, Spiro
September 21, 2015

Rediculous price for oil change $90.00 oil change and a minimum of 1 1/2 hours quoted time for you to wait. When the car is done they take forever to get the paperwork done. I boug More

by subifan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ogden
Oct 13, 2015 -

Mitchell Subaru responded

Thank you for bringing your experience to our attention, it's the best means by which we can improve over time. We regret the delay in getting your service completed, and want you to know that just as we made dramatic expansions and improvements to the sales department and showroom facilities (as you must have noted in your previous vehicle purchases from us), that we're doing the same enhancements to the service bays and staff to handle the dramatic increase in vehicles we process on a daily basis, as a result of so many more Subaru on our local roads. We certainly hope that you consider our dealership once again, and if there are any issues you'd like to address in detail, please don't hesitate to give our operations manager a call at any time.