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Mitchell Subaru
Canton, CT
439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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439 Reviews of Mitchell Subaru
November 02, 2015
$200 oil change I recently went in for what I thought would be a free oil change with what I also thought would be a quick 20 minute service. I was wrong on both acc I recently went in for what I thought would be a free oil change with what I also thought would be a quick 20 minute service. I was wrong on both accounts. I was told that in order to keep receiving free oil changes I had to have have the 15000 mile service done which consisted of changing a cabin and engine air filter. I was also told that this would be about 2 hrs. I told the service rep that I didn't have two hours. He explained that his mechanics were at lunch and that he may be able to put two of them on the job and that it would be about an hour. Why schedule service for people who are waiting, which I indicated when I scheduled it, when you know it is lunch time for your guys. Also if you know that it's time for the required maintance wouldn't you maybe tell the customer that and that it could be about two hours. I am going to get my next oil changes there until it is required that I have my next required maintanance then goodbye. More
by Turkzone
Employees Worked With
Unsure of name
November 02, 2015
Always on top of thingd The title really says it all. They get the job done right quickly and effectively. Check in was efficient. Regular maintenance plus checking a noise a The title really says it all. They get the job done right quickly and effectively. Check in was efficient. Regular maintenance plus checking a noise and replacing wipers -- all in less than an hour. More
by Joe52
Employees Worked With
Drew Paris, Joseph Cabrera
November 02, 2015
Excellent Service - Scehduled and Impromptu I assume this request for a review of my service experience is from the last time I brought my car in for service quite a while ago. I receive a phon I assume this request for a review of my service experience is from the last time I brought my car in for service quite a while ago. I receive a phone call but when I tried to provide feedback, the call ended. I prefer email anyway. Service was great as usual. I had added a couple of items one of which could have been costly. Turned out it was not serious and costs were kept down. Vinnie was excellent. More
by Mimi7
Employees Worked With
Vinnie was the service rep who took care of my car needs this time.
November 01, 2015
Focus on Sales not Service I have been very displeased with the service that I have received at Mitchell. I am not going there anymore. I'm going to Bertera. I have been very displeased with the service that I have received at Mitchell. I am not going there anymore. I'm going to Bertera. More
by Not satisfied
Employees Worked With
Not sure
November 01, 2015
We had very good experience with this dealership . The staff knowledgeable and very courteous. The service results were very good. I would recommend this dealership. . The staff knowledgeable and very courteous. The service results were very good. I would recommend this dealership. More
by rifatmorali
Employees Worked With
Don't remember the specific names.
November 01, 2015
Customer Loyalty The Old Fashion Way - It's Earned We've been buying cars from the Mitchell Group for well over 20 years. We have purchased 4 Subaru Foresters since 1999. We keep giving our business to We've been buying cars from the Mitchell Group for well over 20 years. We have purchased 4 Subaru Foresters since 1999. We keep giving our business to Mitchell Subaru for one basic reason, they've earned our loyalty. Gimmicks and high pressure don't work over the long haul when it comes to purchasing a car. Buying a car should be a pleasant experience and one you don't dread. Mitchell Subaru sales staff has learned what it takes to create a pleasant experience where reasonable offers are the norm with respect to new car purchases and trade in. Great service after the sale is also very important and this is where Mitchell Subaru has consistently excelled from Day one. What's the secret? It's everyone we come in contact with in Customer Service. They are customer focused professionals who truly know us as people and treat us as valued customers. We really appreciate it because buying a car is a big investment so you want the car to be something safe and reliable to drive. So, as it has been true for a long, long time, technology is helpful in making any enterprise efficient and cost-effective but in the end it doesn't matter how good the technology is or even how good the product being sold is, it's always going to be how great are the people you have to deal with that makes the difference when you decide who you want to do business with. More
by Turtle Man
Employees Worked With
Drew Paris
October 31, 2015
Overall wonderful experience! Professional quick service. They are very friendly and I felt my car was in great hands. Vinny, was very helpful and squeezed me right in on a very b Professional quick service. They are very friendly and I felt my car was in great hands. Vinny, was very helpful and squeezed me right in on a very busy Saturday. He answered all my questions and made me feel comfortable. This was my first service visit. More
by susan1pell
Employees Worked With
Vinny Trigilio, Drew Paris, Joseph Cabrera
October 31, 2015
ANOTHER FAVORABLE EXPERIENCE @ MITCHELL SUBARU I CONTACTED RICH O'LOUGHIN (MY SALESMAN) TO CLEAR UP A FEW THINGS ABOUT MY NEW FORESTER. I ALSO TALKED WITH VINNY, THE SERVICE MGR, ABOUT CHANGING MY I CONTACTED RICH O'LOUGHIN (MY SALESMAN) TO CLEAR UP A FEW THINGS ABOUT MY NEW FORESTER. I ALSO TALKED WITH VINNY, THE SERVICE MGR, ABOUT CHANGING MY FIRST SERVICE APPT. AND BUYING AREO CROSS BARS FOR MY ROOF RACK. AFTER GETTING ANSWERS FOR MY QUESTIONS FROM RICH, I DECIDED TO BUY THE CROSS BARS AND VINNY TOLD ME HE WOULD HELP ME INSTALL THEM BEFORE I LEFT THE DEALERSHIP. I'M SO HAPPY THAT I DECIDED TO BUY MY NEW SUBARU FROM MITCHELL SUBARU. I CHECKED WITH ALL THE DEALERS IN CONNECTICUT BEFORE I DECIDED ON MITCHELL. I NEVER REALLY FELT COMFORTABLE WITH ANY OF THE OTHER DEALERS, I NEVER FELT THE WARMTH. WHEN I WALKED INTO MITCHELL SUBARU, I FELT LIKE I WAS HOME. ALTHOUGH THERE ARE MANY PEOPLE BEHIND THE SCENES THAT I DON'T GET TO SEE OR MEET. RICH AND VINNY ARE JUST TWO REASONS WHY I DECIDED ON MITCHELL SUBARU. I'M ALWAYS TREATED WITH FRIENDLYNESS AND RESPECT, PLUS I KNOW MY CAR WILL BE WELL TAKEN CARE OF. I PLAN ON BEING WITH THE MITCHELL FAMILY FOR A LONG TIME. IF YOU OR ANYONE YOU KNOW IS LOOKING FOR A NEW OR USED CAR, YOU CAN'T GO WRONG WITH BUYIBG FROM MITCHELL SUBARU. TELL RICH AND VINNY THAT BRIAN SENT YOU, YOU'LL BE GLAD YOU MADE THE TRIP. THANKS FOR READING MY REVIEW. More
by 1967novass
Employees Worked With
RICH O'LOUGHLIN, SALES AND VINNY, SERVICE MGR.
October 31, 2015
Always the best service center!!! Mitchell Subaru is far superior to any dealership that I have been to. They always go above and beyond to service you the customer and make sure tha Mitchell Subaru is far superior to any dealership that I have been to. They always go above and beyond to service you the customer and make sure that you are comfortable and happy with the services they offer and beyond. I have had nothing but good experiences at this dealership and will remain loyal to them as a result for many many years. I am on my second Subaru and will purchase another when it is time. Thank you. More
by HLongest
October 30, 2015
Never again When I walked in the door I knew what I wanted to buy, and the price it would. Between outright lying to me, leaving me sitting alone at his desk, to When I walked in the door I knew what I wanted to buy, and the price it would. Between outright lying to me, leaving me sitting alone at his desk, to talking on and on adout how great the product is, it took him 2 hours to sell the car. After the sale was completed he informed me he was going on vacation and the sale manager would be handling the delivery. Delivery was set for 3-4 days. After 4 days no car and no day set for pick up. The sales manager would never talk to me even when I stopped in person and could see him sitting in his office. Communication was alway through third party's who would act like they were going out of ther way to help me but didn't know anything about what was going on with the car. 11 days after the sale I got the car. Once i signed the paperwork was last time they showed any interest me as a customer. More
by Jfree
Employees Worked With
Sales Manager
