Mitchell Subaru

Abominable Service I bought a year old Subaru Outback with an extended 3 year warranty into which I was pressured by the salesman. After returning home with the vehicle, I bought a year old Subaru Outback with an extended 3 year warranty into which I was pressured by the salesman. After returning home with the vehicle, found that the door handle on the passenger side front door was broken. I made an appointment to have it fixed, as parts needed to be ordered. Upon returning home with the car after the repair, I detected the unmistakable odor of cyanoacrylate, i.e. Superglue! The broken handle was not replaced, just glued! One firm tug and the handle was broken again. Two year years later when a warning displayed on my dashboard, I learned that an airbag control module had failed. "Great!" I thought, glad I spent $500 for the 3 year extended warranty. Guess not. The three year extended warranty was not, in fact, three additional years, but three years from the date of the care original delivery. Baited and switched! Fast forward to last month, took car in for recall of brake lines. Car repaired with brake lines sprayed with a rust inhibitor and the service advisor informing me that I have an exhaust leak (which I knew but was going to fix myself when Winter eventually ends). I chose to not have Mitchell do the repair, but now I have a wrecked exhaust heat shield due to the ham-handed removal of the heat shield by their mechanic as he searched for the leak. I have no issues with pricing, as dealers work off book prices for repairs. Prices are what they are. However, the repeated dishonesty and substandard work is consistent with every other negative post here. I live have lived in Canton most of my life and would recommend anyone looking for Subaru service to try ANY OTHER DEALER. I cannot believe that there is another dealer in Connecticut able to match the horrible customer service of Mitchell. More

Try any other dealership As you are searching to buy or have your Subaru fixed, keep away from this dealership, they will promise you everything but then fail to deliver. The As you are searching to buy or have your Subaru fixed, keep away from this dealership, they will promise you everything but then fail to deliver. Then when you ask why, they will only make excuses and fail to resolve the issues. Try Center Subaru in Torrrington, as they are much better. More

Ridiculous pricing! It charges $35 labor fee for changing a bulb. If you need to burn your money, go to this place. It is a horrible place to have car service. It charges $35 labor fee for changing a bulb. If you need to burn your money, go to this place. It is a horrible place to have car service. More

Blackmail sales pitch Went in with knowledge of what I wanted, a 2015 Subaru Impreza 2.0i sport premium M5 in dark gray metallic. I just wanted to start putting numbers tog Went in with knowledge of what I wanted, a 2015 Subaru Impreza 2.0i sport premium M5 in dark gray metallic. I just wanted to start putting numbers together. Salesman was unhelpful, unwelcoming, and just plain rude. Had a poor attitude. He even asked me if he was going to do all this work for me to just go and compare prices at other dealerships. I was ignored by the person who just drove my car off to appraise it. After over a half an hour of standing outside waiting, I was given an offer that was poorly explained, without being offered a test drive, without any talks about the car itself, and asked "So are you gonna put a deposit on it?" After I declined, I was caught in between the two gentlemen, now I know one was Greg Wheeler and I believe my salesman was named Richard, but I'm not 100%. They were yelling and stating that they are the only dealership that has the car I want, the impreza in gray with a stick shift, and if another dealership wanted to trade for it, they wouldn't give it to them because they know I want it and thus, I'd have to buy it through them or not get it at all. I told them they were trying to blackmail me into buying a car, which is when they started backing off and asking if I wanted to talk numbers. The entire time it was clear they did not want me there, which is surprising, because there were almost no other customers there. If I could give them a lower rating, I would. More

Avoid them at all costs. Went there to buy a used car from them. Things started off okay with the first guy I dealt with. Then I was handed over to another salesman to close t Went there to buy a used car from them. Things started off okay with the first guy I dealt with. Then I was handed over to another salesman to close the deal. Right off the bat he was a xxxxxxx. I asked well before hand if I could get the car on a lift to see the underside. When the time came I was denied. Everything that I could see checked out with the car so I opened negotiations. They had the car listed at a price that was just to high. I came in a little lower and without even trying to negotiate the xxxxxxx just flat out said "no, no way". I was floored. So I brought in my knowledge about the car (ALWAYS DO YOUR RESEARCH!) and quickly shouted out about half a dozen or more issues with the car that needed to be addressed (nothing major) and said, "with all this that needs fixing you're not even going to offer me a lower price?" Realizing I wasn't some idiot customer and that I actually knew my stuff, he huffed and puffed away to go talk to the sales manager. This is a lie in it's own. They don't go to discuss things and he isn't in my corner. They go over and say "See that clown, he wants to negotiate, pretend like we are discussing things." Finally he comes back and passes me off to the "sales manager" because he no longer wants to deal with me. After some back and forth we come to a deal. They fix a few things and knock off some money I take the car. Few days later I take delivery. A couple of days later I notice some clumping in the suspension. I call them up to use my 30 day warranty. Fighting me tooth and nail they finally agree to look at it. I tell them exactly whats wrong (from experience) and they look at it and tell me its fine and normal. Bull poopie. I take it to my personal trusted mechanic and sure enough, it was exactly what I said it was. Yet they still refused to fix anything. Never trust any car salesmen and especially the lot at Mitchell. Out right dishonest jerks. More

The service department is appallingly unprofessional and untrustworthy. After confusion and delay when arriving for a scheduled appointment (they seemed to run the place as first come first served, ignoring untrustworthy. After confusion and delay when arriving for a scheduled appointment (they seemed to run the place as first come first served, ignoring service appointments), they charged 2X the quoted amount for brake fluid replacement, and diagnosed an oil leak as a $1800 head gasket replacement. Another highly reputable mechanic subsequently determined there is no head gasket leak, rather charged me $40 to replace an oil pressure switch. Mitchell also quoted over 2X what another dealer charges to make a duplicate remote key fob. I WILL NEVER let them touch my car again. More

I inquired about the car that saw through cars.com. The car was in stock and the internet description was accurate. Chris was very friendly and helpful. I felt the price that they gave me for my trade-in w car was in stock and the internet description was accurate. Chris was very friendly and helpful. I felt the price that they gave me for my trade-in was fair considering its condition. There a couple of thing about the used car that they failed to mention but the price reflected the condition I suppose. The only problem I had is that I had to wait over an hour for the finance person to finish. Overall I would recommend the dealership. More

Traded in 2010 Outback that I had also purchased & had serviced at Mitchell. I liked the Outback but it was going off warrantee so I had them give me a trade-in price on a 2014 Forrester. The price & had serviced at Mitchell. I liked the Outback but it was going off warrantee so I had them give me a trade-in price on a 2014 Forrester. The price & trade was right and very competitive with other dealers, & I like their low pressure approach so i decided to purchase it there. They did a great job of getting my car, prepping it, and steamlining the trade, paperwork, etc. My experience with Mitchell over the past 3 years was a major reason for me to purchase there again. More

sold me a used Mini Cooper with non functioning srs system (thats right no air bags in a Mini Cooper ) when I called them they sais too nbad so sad your from out of state.DO NOT TRUST THEM WITH YOUR CA system (thats right no air bags in a Mini Cooper ) when I called them they sais too nbad so sad your from out of state.DO NOT TRUST THEM WITH YOUR CAR PURCHASE! More