Missoula Nissan & Hyundai

Some challenges with recent service Called ahead before appointment and asked how long the identified issues should take to repair. Was told two hours. Upon arrival the service writer wa Called ahead before appointment and asked how long the identified issues should take to repair. Was told two hours. Upon arrival the service writer wanted the vehicle all day. Told him that wouldn't work and I called ahead. He was very nice but apparently new to the position and did not have the information he needed to inform me. Upon my return his supervisor/trainer did her very best to overcome my frustration and provided a free oil change and car wash. She then explained the dealerships recommended service frequencies for my vehicle. Everything coming with fairly steep costs that with some research can be performed for much less with the exception that with my particular vehicle only the dealership can perform due to proprietary fluids and diagnostics. Everything that needed a diagnostic including the TPMS sensor was another cost just to diagnose. After consulting with another mechanic shop about the suggested service frequencies it appears to me that the dealership wants to perform maintenance that is unnecessary and costly. Summarily, I purchased my new vehicle from this dealership three years ago and felt very comfortable with the experience. Now I am not inclined to trust what appears to be the standard over-servicing for profit for which most large dealerships have now earned the reputation. More

Great service Appointment was easy to make online. I dropped car off early - no problem. Service was done quickly. Everyone was knowledgeable and friendly. Incident Appointment was easy to make online. I dropped car off early - no problem. Service was done quickly. Everyone was knowledgeable and friendly. Incidentally I really like my Hyundia Sonata. More

Awesome Candice- the assistant service manager, is the go to gal in getting things done and getting back on the road. She has been awesome in everyone of my v Candice- the assistant service manager, is the go to gal in getting things done and getting back on the road. She has been awesome in everyone of my visits to Missoula Nissan. I have also observed her interactions with others and have always been impressed with her preparation and professionalism in giving options to her customers. She then has given solid estimates on return to service times and costs. And gets the job done. More

Amazing service! The service was amazing! So helpful right when I came in. They got my car back to me quickly and it was all cleaned! They even added on my front licen The service was amazing! So helpful right when I came in. They got my car back to me quickly and it was all cleaned! They even added on my front license plate for me. Great customer service! More

Friendly service, straight up talk. I'm 75 years old and hence have dealt with lots of automobile dealerships over time. The Missoula Nissan/Hyundia operation certainly ranks among the I'm 75 years old and hence have dealt with lots of automobile dealerships over time. The Missoula Nissan/Hyundia operation certainly ranks among the top few. They were quicker and more efficient than most; friendly; straight forward in terms of price. More

Friendly Staff Everyone I came in contact with were really friendly and welcoming but the issue on my car wasn't resolved. I was told to have one part switched repla Everyone I came in contact with were really friendly and welcoming but the issue on my car wasn't resolved. I was told to have one part switched replaced, which I did and paid for. The issue wasn't resolved so that's when it was suggested a diagnostics be done on the car to figure out the problem. Not sure why there wasn't a diagnostic done first before I was charged for unnecessary repairs. I appreciate the friendliness of the staff but feel like I wasted time and money. More

Great sales staff and excellent service department. Thanks to Taylor for getting us a new Nissan Altima and making the whole process effortless. Thanks to Adam for getting my daughter a very clean and d Thanks to Taylor for getting us a new Nissan Altima and making the whole process effortless. Thanks to Adam for getting my daughter a very clean and dependable used Nissan Maxima. The service department has always treated us fairly and completed all repairs and scheduled services in a timely manner with polite and professional customer service. I would recommend Missoula Nissan to anyne looking for a new or used vehicle. More

Friendly and Knowledgable Staff Came in looking for an Audi Q5 and was extremely happy with the helpfulness and knowledge of the staff. We ended up leaving the dealership with the ca Came in looking for an Audi Q5 and was extremely happy with the helpfulness and knowledge of the staff. We ended up leaving the dealership with the car that day -- everything from the test drive from the financing was quick and stress-free. They even threw in added perks like oil changes, tire rotations, and WeatherTech mats. Will definitely be recommending that any friends and family in the market for a new car pay a visit to Missoula Nissan and Hyundai. More

Top notch service!! Visiting from Canada and encountered engine troubles with my 2013 Genesis. The fine folks at Missoula Nissan & Hyundai were able to squeeze us in for Visiting from Canada and encountered engine troubles with my 2013 Genesis. The fine folks at Missoula Nissan & Hyundai were able to squeeze us in for an unscheduled appointment and get us back on the road within 3 hours. Candice kept us updated during the whole time and was very informative. I cant say enough about the awesome staff at this dealership. More

30,000 mile maintenance Very helpful...gave me a ride even though they do not offer it on Saturday. Also noticed I missed my 30,000 mile checkup so I could get it taken care Very helpful...gave me a ride even though they do not offer it on Saturday. Also noticed I missed my 30,000 mile checkup so I could get it taken care of at that time...only went in because my oil maintenance light came on. More