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Mini of Morristown
Morristown, NJ
134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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134 Reviews of Mini of Morristown
March 05, 2024
Bob sold us our Mini SE. He could not have been more helpful and relaxed about the transaction. We never for a second felt "car-salesman" pressured and we knew we were in goo He could not have been more helpful and relaxed about the transaction. We never for a second felt "car-salesman" pressured and we knew we were in good hands from the get-go. I never had a better experience buying a car. More
by talkie-dignity.0p
Employees Worked With
Bob
March 04, 2024
Deeply concerned, I bought a Chevy Traverse 2018 last year on December, and I haven't got plates yet. After few times me trying to reach out, they just ignored me. They are not leaving me with much optio year on December, and I haven't got plates yet. After few times me trying to reach out, they just ignored me. They are not leaving me with much options but to take legal action. More
by Kastriot
Employees Worked With
Matthew
January 22, 2024
HIGHLY CONCERNED about this dealership. I purchased 2023 Mini from this dealer early October 2023. I still have NOT received my registration/title. They outsource this task apparently. I am I purchased 2023 Mini from this dealer early October 2023. I still have NOT received my registration/title. They outsource this task apparently. I am 2 months past the dealer tags, which have expired. MULTIPLE phone calls ultimately ended up with their manager, Amy Musleh, who stated she would look into "situation and call us back": no call back. Again called dealer and still waiting for any response. Will update how they handle our situation. Also called Mini USA corporate office today to file complaint with case manager. Is THIS HOW this dealer does business?? More
by Rpp
Employees Worked With
Omar
January 01, 2024
I bought a new MINI this week, after having two Mini Cooper S cars for ten years each. Obviously, from that, I love the cars, the convenience and handling and quality of the product. MINI of Morristow Cooper S cars for ten years each. Obviously, from that, I love the cars, the convenience and handling and quality of the product. MINI of Morristown is extremely professional, helpful, and convenient, Service is always prompt, efficient, well-done and clearly explained. I just bought a 2024 Cooper S this week. the salesman, Rami Shehadeh, could not have been better. He listened to what I wanted in my third MINI and came up with a car that is superb. During the ordering and buying process, he was always available by phone and e-mail ad responded quicklt and professionally to each question or request. He went out of his way to be available, even on his days off. He is a very enthusiastic and warmly friendly salesperson and quickly too care of any problem I encountered or worried about encountering. Everyone on the staff was friendly, but Rami Shehadeh stood out even in such qualified company. He is the best and will no doubt be one of their top salespersons. More
by baxterjh
Employees Worked With
Rami Shehadeh
September 24, 2023
My wife and I bought a 2024 Mini Countryman. Omar was our sales rep and he found us the perfect Mini with all the options at the right price. The financing and paperwork was done quickly and we Omar was our sales rep and he found us the perfect Mini with all the options at the right price. The financing and paperwork was done quickly and we were out of there in about two hours. Overall, my experience was excellent. More
by Michael
Employees Worked With
Omar
August 20, 2022
Price gouging galore! I found a car I was willing to drive 2 hours for to purchase the same day I called them. I had been looking for a while so I knew all I needed was I found a car I was willing to drive 2 hours for to purchase the same day I called them. I had been looking for a while so I knew all I needed was a test drive and a reasonable financing rate it the deal was done. I asked about fees. $1700 "restoration fee" plus $800 - whaaaa??? $2500 bucks more on the list of the car and 1K more if you don't finance with them. I said that I would come drive and take the car if it drives well and there was no big cosmetic issues, but I can't ethically pay for their fees and would they waive them. The told me my best negotiation power was to come into the dealership. They called the manager to check when I said I was two hours away and they said that due to the current market for cars, they will not waive any fees. They even admitted they were gouging. Misrepresentation of pricing and no real justification or policies. I would have paid a modest documentation fee- I have called many mini dealers and usually those are in the range of $200. I found the rep I dealt with to be OK in terms of kindness, but not helpful to me or caring about what I wanted. It was kind of like a "tough crap" we don't really care to lose your business. I had a similar experience at Mini of Edison, although that agent said they would work with us on their $1300 fee and although the agent was defensive, he didn't want to lose my business and made efforts to deal. I will stick to mini dealers in CT and NY from now on. More
by mini12345
Employees Worked With
rep and manager
July 16, 2022
Buyer Beware. They first attempted to charge a second time for the destination charge. Then instead of transferring my plates as requested the bought new ones. T They first attempted to charge a second time for the destination charge. Then instead of transferring my plates as requested the bought new ones. Then said it’s 400 dollar fee to transfer. Disgusting experience More
by Qnnbrn
Employees Worked With
Finance
June 13, 2022
Buyer beware. Sadly, after purchasing 4 vehicles from this dealership, they dropped the ball big time and worst of all, they did not care at all. I turned in my ve Sadly, after purchasing 4 vehicles from this dealership, they dropped the ball big time and worst of all, they did not care at all. I turned in my vehicle, with a signed contract that they would pay off the trade-in and it took them 2 months. This hurt my credit score as this shows as late payment as the loan company doesn’t care I did not have the car anymore or the reason for the late payment. No sense of urgency on the dealership’s part and no reason given as to the extended delay. Their first payment to the loan company was 5.5 weeks (39 days) late. At that point, the loan company would only accept full payment, which caused further delay. Honestly it’s been a nightmare dealing with the old loan company and having to call and email this dealership multiple times and go there in person as well. Disappointing experience. More
by Golfpunk1
Employees Worked With
Mo Farag, Amy Musleh, David Dobler
June 02, 2022
I had a great buying experience with them. They were transparent, patient, and thorough. I was treated with respect and they were kind. Since I was buying out of state, I inquired about the pr They were transparent, patient, and thorough. I was treated with respect and they were kind. Since I was buying out of state, I inquired about the process over the phone. When I arrived, the process was smooth and they made sure to answer all my questions. More
by kiapink
Employees Worked With
Matt, David
