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Mini of Morristown
Morristown, NJ
139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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139 Reviews of Mini of Morristown
September 24, 2023
My wife and I bought a 2024 Mini Countryman. Omar was our sales rep and he found us the perfect Mini with all the options at the right price. The financing and paperwork was done quickly and we Omar was our sales rep and he found us the perfect Mini with all the options at the right price. The financing and paperwork was done quickly and we were out of there in about two hours. Overall, my experience was excellent. More
by Michael
Employees Worked With
Omar
August 20, 2022
Price gouging galore! I found a car I was willing to drive 2 hours for to purchase the same day I called them. I had been looking for a while so I knew all I needed was I found a car I was willing to drive 2 hours for to purchase the same day I called them. I had been looking for a while so I knew all I needed was a test drive and a reasonable financing rate it the deal was done. I asked about fees. $1700 "restoration fee" plus $800 - whaaaa??? $2500 bucks more on the list of the car and 1K more if you don't finance with them. I said that I would come drive and take the car if it drives well and there was no big cosmetic issues, but I can't ethically pay for their fees and would they waive them. The told me my best negotiation power was to come into the dealership. They called the manager to check when I said I was two hours away and they said that due to the current market for cars, they will not waive any fees. They even admitted they were gouging. Misrepresentation of pricing and no real justification or policies. I would have paid a modest documentation fee- I have called many mini dealers and usually those are in the range of $200. I found the rep I dealt with to be OK in terms of kindness, but not helpful to me or caring about what I wanted. It was kind of like a "tough crap" we don't really care to lose your business. I had a similar experience at Mini of Edison, although that agent said they would work with us on their $1300 fee and although the agent was defensive, he didn't want to lose my business and made efforts to deal. I will stick to mini dealers in CT and NY from now on. More
by mini12345
Employees Worked With
rep and manager
July 16, 2022
Buyer Beware. They first attempted to charge a second time for the destination charge. Then instead of transferring my plates as requested the bought new ones. T They first attempted to charge a second time for the destination charge. Then instead of transferring my plates as requested the bought new ones. Then said it’s 400 dollar fee to transfer. Disgusting experience More
by Qnnbrn
Employees Worked With
Finance
June 13, 2022
Buyer beware. Sadly, after purchasing 4 vehicles from this dealership, they dropped the ball big time and worst of all, they did not care at all. I turned in my ve Sadly, after purchasing 4 vehicles from this dealership, they dropped the ball big time and worst of all, they did not care at all. I turned in my vehicle, with a signed contract that they would pay off the trade-in and it took them 2 months. This hurt my credit score as this shows as late payment as the loan company doesn’t care I did not have the car anymore or the reason for the late payment. No sense of urgency on the dealership’s part and no reason given as to the extended delay. Their first payment to the loan company was 5.5 weeks (39 days) late. At that point, the loan company would only accept full payment, which caused further delay. Honestly it’s been a nightmare dealing with the old loan company and having to call and email this dealership multiple times and go there in person as well. Disappointing experience. More
by Golfpunk1
Employees Worked With
Mo Farag, Amy Musleh, David Dobler
June 02, 2022
I had a great buying experience with them. They were transparent, patient, and thorough. I was treated with respect and they were kind. Since I was buying out of state, I inquired about the pr They were transparent, patient, and thorough. I was treated with respect and they were kind. Since I was buying out of state, I inquired about the process over the phone. When I arrived, the process was smooth and they made sure to answer all my questions. More
by kiapink
Employees Worked With
Matt, David
December 29, 2021
Service department is a major scam. They estimate everything they can possibly do to a car totalling in many thousands of dollars, and you have to turn down items one by one. We will never take our M everything they can possibly do to a car totalling in many thousands of dollars, and you have to turn down items one by one. We will never take our Minis (both purchased at Morristown) here again, and they have turned us off to every owning one again, after 3 in a row. Stay away. Do not service your car here. More
by Formerly Proud Mini Driver
Employees Worked With
Service
November 26, 2021
What a bunch of scam artists. My daughter found a Volkswagen Jetta that was a very good price. I contacted them, the car was available and we made a deal over the phone. He sent me all my financial i Volkswagen Jetta that was a very good price. I contacted them, the car was available and we made a deal over the phone. He sent me all my financial info over the phone and told me to contact my insurance company. I replied I'm not doing anything until I drive the car. Read the fine print people! $1300 car restoration fee $800 documents fee $400 window etching fee all on top of the advertised price. Lol, $2500 over, what a bunch of scam artists. Oh yeah, then it took 4 days to get my deposit. STAY AWAY! More
by Richnret
Employees Worked With
Leonard Dandudone
October 01, 2020
Find another Mini dealership. Very rude and pushy salesman. Changes prices from websites to raise the price. Called for a manager and left a message. Didn’t even receive a call back. salesman. Changes prices from websites to raise the price. Called for a manager and left a message. Didn’t even receive a call back. More
by Shop Elsewhere
Employees Worked With
Abdul
July 14, 2020
Writing this on behalf of my girlfriend who just got her first Mini here by Richard Song. He went above and beyond to get her a deal with everything she wanted included in her budget. In our experience, no first Mini here by Richard Song. He went above and beyond to get her a deal with everything she wanted included in her budget. In our experience, no dealer has ever worked that hard for us - thanks for a professional and smooth process! We’re recommending everyone we know looking for a Mini to go here. More
by jpe9214
Employees Worked With
Richard Song
July 11, 2020
Went Above & Beyond! Mr. Dobler helped me out when I needed help w/ pairing a new remote w/ my car. I live in NY! So, I had a good service department here, until they tr Mr. Dobler helped me out when I needed help w/ pairing a new remote w/ my car. I live in NY! So, I had a good service department here, until they tried to charge me labor to do a 30 second job! I CANNOT thank Mr. Dobler enough! THANKS! More
by LIVE_STRONG
Employees Worked With
Mr. Dobler
