Mini of Morristown

Great people at this MINI dealership: friendly, down-to-earth, and helpful. I bought my car here and I also took it back for repairs. It is expensive, but I expected this. I like this dealership down-to-earth, and helpful. I bought my car here and I also took it back for repairs. It is expensive, but I expected this. I like this dealership better than Princeton also, because Princeton MINI is so concerned about their ratings and feedback, but once you fill out the survey they want nothing to do with you. It is a very artificial interaction. They are only nice if they know that you are giving them feedback, otherwise, they tend to be very unhelpful and do not return your calls. Morristown MINI employees seem a lot more sincere. More

It felt like the red carpet had been rolled out when I arrived for service to my air conditioning in my 2006 Mini. Even making the appointment over the phone was a pleasurable experience. The service ma arrived for service to my air conditioning in my 2006 Mini. Even making the appointment over the phone was a pleasurable experience. The service manager, Fred, was knowledgable, accomodating, patient, organized and efficient. Also impressive was the fact that my "low tire pressure" light was on, and I forgot to mention it. When the car was finished, Fred informed me that they noticed it and addressed the tire pressure and reset the light! Now that is initiative, observation, responsibility, caring, going above and beyond.....whatever you want to call it. You just do not get that kind of service much any more these days. Also had an opportunity to talk to the "boss", Ken, to tell him how pleased we were with our visit and HE could not have been nicer! Vinnie, the gentleman that filled out our paperwork and got the show rolling was efficient and respectful and kept things on schedule. His estimation of length of our service was right on! From the greeter at the door to the gentleman that kept the coffee going...this is an outstanding organization in every way. It made the 150 mile trip (one way) worth it. We will be taking our Mini back there whenever needed or maybe traded!! More

Had a great car buying experience at Morristown Mini. Tony made the process very seamless and took the time to answer my questions until I was satisfied. I spoke to Tony in the morning and was in my new Tony made the process very seamless and took the time to answer my questions until I was satisfied. I spoke to Tony in the morning and was in my new 2010 Cooper S by afternoon. Ed went through my paperwork with me and made sure I understood what I was signing. I plan to be a repeat customer again in a few years. More

Tony has been a great sales person from start to finish! Answered all of my questions in a timely manner, even when I would bug him about the production status. The entire staff is always friendly and extre Answered all of my questions in a timely manner, even when I would bug him about the production status. The entire staff is always friendly and extremely accommodating. I have already recommended MINI of Morristown to friends and family! I love my MINI!! More

Here is what I like about this place: I feel like there are a lot of places that can service cars, do a decent job on price and send you on your way pretty quick, but what I like about Morristown Mini is t are a lot of places that can service cars, do a decent job on price and send you on your way pretty quick, but what I like about Morristown Mini is that they take care of the little things. The waiting area was clean and comfortable. They had DVD movies playing the whole time, and when the movie ended they quickly put in another one. The service guy, Mike, came out and explained all the parts and services that needed to be done and why and he came over periodically to let me know how things where going along. And, my favorite part, all the work got done for less than estimated. My general philosophy is that if someone takes care of the little things, you can trust them with the big things, and thats what I feel like these guys do well. The way they take care of things up front makes me believe that they are doing things right in the back, Also, you can tell they are really trying to make customer service a priority. Every time I've gone up there for service, I never have a bad thing to say afterwards. More

Dealth w/Tony the Internet Mgr. Very Professional, no pressure sales tactics. Saw car on Craigslist, called, he made appt w/me. Car was ready and clean when I arrived. We went for a test drive, he told pressure sales tactics. Saw car on Craigslist, called, he made appt w/me. Car was ready and clean when I arrived. We went for a test drive, he told me more about the BMW series than Motor Trend Magazine, he apparently races MINI and BMW's on weekends. I was so taken by the ride of this preowned BMW that I made an offer during the test drive. Tony went inside and talked to his boss. 10 Minutes later I was signing the papers and 20 minutes later we were driving home! BTW We drove all the way from Philly! It's worth the trip! Ask for Tony - Morristown MINI is GRRREAT! More

We had a wonderful experience working with this dealership. We found them to be friendly, attentive and helpful without being overbearing. In the past we bought a mini from Prestige in Ramsey, NJ. dealership. We found them to be friendly, attentive and helpful without being overbearing. In the past we bought a mini from Prestige in Ramsey, NJ. We live closer to Prestige Mini but traveled down to Morristown to buy our car because we liked the sales department so much better. We would highly recommend this dealership! More

Jerry was very helpful, honest and open and the details of the lease. He helped me get the best rate possible based on how much I told him I wanted to spend. He explained all the different of the details of the lease. He helped me get the best rate possible based on how much I told him I wanted to spend. He explained all the different of the details of the lease agreement details to me. He followed up promptly and was thorough. He called me the next day to follow up. My lease was hassle free More

Had minor problems with car. We had this salesperson persistantly email us to sell a mini. He was 2 hours away but because he was so persistant we checked out dealership. He was fine to deal with purc persistantly email us to sell a mini. He was 2 hours away but because he was so persistant we checked out dealership. He was fine to deal with purchasing car. Car wound up having to come from another dealer in VA. It was suppose to have stripes added. Well, David calls me when I returned from work, says car is in. We drove 2 hours there. It was dark. They had no lights on in parking lot which I thought was odd for a dealer. Anyway he shows me car. I noticed the stripes were not added and said something to him. He only credited me $100 for stripes. It cost that much alone for stripes from mini not including labor. I was not happy. Get back and cable for hooking ipod to stereo system is not working right. Now I am still constantly getting emails from him trying to sell me a car. I replied I already bought car from him but need to have ipod cable replaced because not working right. The cable was going, kindof like headphones when they go. Well, I return cable to his attention. Weeks go by, nothing. I email him asking what is up with my replacement cable, please send out right away. Nothing. Week later, email him again, nothing. Wait a few days, call him at dealership. Told he's not there, left already. So ask to speak to manager. Get manager's voice mail. Explain problem. No return calls, no cable at all. Place will hound you to sell a car but once car is sold, they drop you and have nothing to to with you. Horrible service. More