Mini of Monrovia

Excellent professional service I had many years of consistent excellent service everytime by Neil de las Alas! He have always been my contact person in this dealership. I have recen I had many years of consistent excellent service everytime by Neil de las Alas! He have always been my contact person in this dealership. I have recently leased a 2019 X3, my 5th car from this dealership. And again, Neil delivered in a timely and professional manner, as usual. More

Easy! Not bad for a car dealership! What you see is what you get for the prices (plus taxes). They didn't try too hard to push the extra purchases on my car Not bad for a car dealership! What you see is what you get for the prices (plus taxes). They didn't try too hard to push the extra purchases on my car, except for insurance. Roger was pleasant to deal with. More

Service I Always bring my cars to Matt in Service Department he's Great will help you out. Quality work performed and they don't perform unnecessary service I Always bring my cars to Matt in Service Department he's Great will help you out. Quality work performed and they don't perform unnecessary services More

GO SEE MOUTAZ!!! Moutaz is sincere and will give you the best deal possible. He'll do everything he can to help you with your next BMW purchase. Moutaz is sincere and will give you the best deal possible. He'll do everything he can to help you with your next BMW purchase. More

Very casual, no pressure Buying a car from Monrovia BMW has been a good experience. Bernard our sales person was casual and easy going, giving us a non stressful experience. H Buying a car from Monrovia BMW has been a good experience. Bernard our sales person was casual and easy going, giving us a non stressful experience. He was very helpful and knowledgeable. Would definitely recommend to friends. More

Outcome Unsure Took car for air conditioner/seat alarm. Picked up car, no one gave report of work done? They gave me my keys after 1hour wait! Took car for air conditioner/seat alarm. Picked up car, no one gave report of work done? They gave me my keys after 1hour wait! More

Service My car started acting funky because it has over 87,000 miles. I had it towed over and thank goodness for my service advisor. He took care of everythin My car started acting funky because it has over 87,000 miles. I had it towed over and thank goodness for my service advisor. He took care of everything. I was very comfortable with leaving my baby there as I have done so in the past. Thank you Mini of Monrovia!! You’re the best! More

Great Sales Staff My salesperson was Bernard who took his time to really listen to my BMW needs. I ended up purchasing a Certified Pre-owned 2016 BMW 328i that Saturday My salesperson was Bernard who took his time to really listen to my BMW needs. I ended up purchasing a Certified Pre-owned 2016 BMW 328i that Saturday morning ... my dream car all because of a personable and professional salesperson Bernard. I would recommended seeing him enthusiastically! More

Aaron Burkard went in for simple oil change and was alerted to other repair needs . Aaron Burkhard was very attentive to customer concerns over costs and timeliness went in for simple oil change and was alerted to other repair needs . Aaron Burkhard was very attentive to customer concerns over costs and timeliness of return of vehicle for usage and created an experience where the car was fixed and i did not feel that i was gouged or taken advantage of . have worked with Aaron in past on more serious repairs and he has always had the customers interest at heart More

Mini of MOnrovia didn't fix my car right! I have been taking my 2014 Mini Clubman to Mini of Monrovia for more a year now. I brought it to them on Monday, Oct. 8th, 2018 because of a noise tha I have been taking my 2014 Mini Clubman to Mini of Monrovia for more a year now. I brought it to them on Monday, Oct. 8th, 2018 because of a noise that has progressively gotten worse since they repaired it in July. I met with a mechanic named Kevin. He took me in my car for a ride to discover the problem. Within 1 minute of driving still on the lot at Mini, Kevin determined that a plate on the rear side of my right front wheel was rubbing. He took a hammer and a screw driver and tapped it a couple of times. The noise stopped. He and I got back into my car and he said he heard another noise from my engine that was a sensitivity pressure plate. It was making noise. He said they could fix it or replace it. I was given paperwork and the Service Manager Parkson Yee told me they would diagnose it and call me on the following day. Parkson did call me the next day. After I asked, and not before, Parkson said I could get a loner car until my Mini was fixed. I explained to him that the door lock on the driver side was not functioning properly. He said that the mechanic would diagnose it and initiate any necessary repairs. He then took me to the BMW loan dept. I was given a 2019 Mini for a loner until my car was ready. On Thursday, 10/11, Parkson called me to say my car was completely finished and I could come and get it any time. At 12:30PM, I returned their loner car and pickup up my Mini. Upon leaving the Car lot, I notice the driver side door was not working at all. The motor for the door locks had been replaced according to Parkson. I exited my car at a gas station in Pasadena. The "new" motor for the door lock was not running at all. I contacted Parkson immediately who told me I could bring my car back for inspection. I told him I was on my way to work and could not return that day. He said Tuesday would be the next day that he would be available for me to get a repair. The ironic thin is I arrived at my work at South Pasadena. I made contact with an unknown man at a Coffee shop. He began asking me about my Mini Cooper. What year, how I liked it, etc. I told him that I just picked it up from Mini of Monrovia for repairs. $1095. worth! it was not completely fixed. The door was not functioning to lock correctly. This unknown man proceeded to tell me that Mini of Monrovia has a reputation for not completing work they charge for. That my car was probably never repaired correctly at that I should beware of the promises I get for completed work. This does NOT make me feel better knowing that stories are being circulated about mini of Monrovia not being an honest repair place. The fact remains, my car was repaired of I was charged for repairs in the amount of $1095. The front door lock not only remains inoperable by remote or motor, but the motor is not working at all. This is poor workmanship! I want to get it repaired. Or to get what I paid for. More