Mike Reichenbach Ford Lincoln

Doug Eckler along with his fellow associates at Mike Reichenbach Ford provided me over-the-top outstanding customer service care (expertise, sense of urgency, friendly genuine courteous concern). My wi Reichenbach Ford provided me over-the-top outstanding customer service care (expertise, sense of urgency, friendly genuine courteous concern). My wife and I are from Ms and had a auto breakdown 11 hours away from home and dealing with several pressing stressful personal and business situations back home. Doug Eckler and the folks at Mike Reichenbach Ford knew they would never see us again but treated us like we were their very best customer and friend. Thank you Mike Reichenbach Ford. breck More

Your dealership us a grate place to by a car and I would recommend your dealership to anyone and the staff was grate I'll be back again and thank again recommend your dealership to anyone and the staff was grate I'll be back again and thank again More

They have been really good to me. I appreciate all that do. They really work with you in any situation. Thank you for everything that you you do do. They really work with you in any situation. Thank you for everything that you you do More

Exceptional Experience My experience with this Dealership has been very good and I received good service and did not have to wait very long. Very satisfied with this Dealers My experience with this Dealership has been very good and I received good service and did not have to wait very long. Very satisfied with this Dealership. More

Service was outstanding. They told me what was the problem and estimate cost before the service was completed.. told me when the service would be completed and it was. problem and estimate cost before the service was completed.. told me when the service would be completed and it was. More

UPDATE 6/19/20.... Mike Reichenbach personally gave me a call, along with his sales manager Marcus. We had great conversations as he was unaware prior of the specific vehicle that I was looking at. for thos call, along with his sales manager Marcus. We had great conversations as he was unaware prior of the specific vehicle that I was looking at. for those of you that know me, you know that I had a Nissan Armada for a long time, 9 years to be exact and I sold it last year because I thought I wanted to downsize. I like the older body shape and I knew that I would have to buy used so I wanted a 2014 or 2015 Nissan Armada with several options. I knew that it would have some miles on it but that is okay, Nissans are good cars and as long as you take care of them, they will last. Mike said he is going to make this right whether I purchased from him or not, he is also implementing new procedures with his staff :-) we had great conversations, actually two conversations so far, and I feel much more comfortable after speaking with him. Mike seemed genuinely concerned and sounds like a great guy and very sincere. I know that everything is not perfect and I'm willing to give benefit of a doubt. Kudos to you Mike and thanks for reaching out to me :) In the end he is going to find out why the check engine light is on and fix it and have the vehicle detailed. he will let me know once that is done and we will go from there if I have not found something else that catches my eye. I have got to have another Armada! I really do want black leather interior with black exterior but will entertain the thought of a white Armada and he is checking on that as well as I am still searching online... I will keep you posted 06/18/2020..... I think I'm going to share this post EVERY DAY until Mr. Mike Reichenbach reaches out to me personally, he needs to KNOW what kind of people work for him.... I am not sure where the high rating is coming from... Either buyers have low standards or the sales team is different now, I'm hoping the latter one. They are liars & try to sell vehicles with lots of issues & cover it up. My hubby and I drove over 2.5 hours away, they knew we were coming, our bank and insurance paperwork already done. We took time off of work, gave them a 24 heads up after several DAYS of getting all of the paperwork done, all they had to do was clean it up, fill tank and fix any issues. We get there and our salesman passed us off onto a trainee saleswoman that did not know about the vehicle we were there for. It WAS FILTHY!!!! They claimed it had been cleaned, but there was dirt, dust, crud and dog hair everywhere! We were disgusted but tried to get past it. Some of the options listed were not on the vehicle. So, we test drive anyway, this was an armada platinum with a V8, kicked into it and check engine light came on and stayed on! We then found out that they knew about the check engine light and did not fix it! Pathetic! I am not sure where their standards are, but they need to go back in training. I am SURE that Mike Rechenbach does not approve of this type of sales and customer service. After driving that far and days of anticipation, you would at least think that the salesman we had would take a look at what we were there to purchase, HE WAS CLUELESS! I am so disgusted and disappointed, I would NOT recommend anyone to them! They said we had to sign paperwork, they would fix issues and clean it up and bring it to our home, but what in the world makes them think that we will sign paperwork on a vehicle that are showing issues upfront! GEEZZ, RUN! Run as fast as you can away from this dealership. Not to mention that I messaged Curt, our original salesperson for the first 3 days, and he never even came out to greet us when we arrived, during my rant on site, or tried to stop us from leaving or try to make it right! RUN FAST AWAY!!! I wish I could rate a negative number, because one star is WAY too generous! More

Great Super fast, Great Customer Care. Steven "TIC" Collins was Awesome!!!!!!! Smooth Transaction, No dealer games, No hidden prices or Fees. Great S Super fast, Great Customer Care. Steven "TIC" Collins was Awesome!!!!!!! Smooth Transaction, No dealer games, No hidden prices or Fees. Great Service Center very professional More

Very disappointed! Bought my first car there with no problem at all. When I tried to trade recently though it was a different story...made initial contact online and wasn’t contacted directly back until problem at all. When I tried to trade recently though it was a different story...made initial contact online and wasn’t contacted directly back until two days later. When I did I was encouraged to come up there even after expressing concerns that it was too early to trade. Upon arriving I was put in a vehicle that they had to know was totally out of my price range and my feelings about this were brushed aside. When presented with a car payment that was totally unaffordable and I declined, all other options for more inexpensive vehicles were suddenly unavailable or wouldn’t work. It’s as if it was a car payment I couldn’t afford or nothing. This dealership has lost a potentially long term customer. More

Took my Explorer to get the TCU repair, where my vehicle WiFi Hotspot wasn’t working or FordPass wouldn’t connect. Been over a month that I had to keep going back. Was told I need to go back to the dealersh WiFi Hotspot wasn’t working or FordPass wouldn’t connect. Been over a month that I had to keep going back. Was told I need to go back to the dealership that I purchased my Explorer from so they can get it working. Guess since my truck was still under warranty and I’m not spending money, they couldn’t help me. They kept giving me the run around & told me that I needed to purchase a WiFi plan with AT&T, even though I was still on my free trial..now I’m paying on a plan I can’t even use. Very disappointed so now I got to plan to take a day off & go out of town to see about getting the issue resolved. As long as I’m paying money for maintenance they are good but when it’s dealing with my warranty, I need to go back to the dealership I purchased the truck from. Unsatisfied Customer! More

Online appointment may not be beneficial The two people in the service department that I have worked with, Aaron and Doug, are both very good. I made an appointment online and when Aaron cam The two people in the service department that I have worked with, Aaron and Doug, are both very good. I made an appointment online and when Aaron came out after I arrived he did not ask if I had an appointment and he had to manually complete a form of his. I would think since I put all of the information in the online appointment it would have been ready to go. Double work seems to be being done. If I am correct and I were in a position to do so, I would fix that. Here is an additional observation: the names listed below for "Select up to 10 employees..." do not include Aaron or Doug. Are the name listed with the correct dealership? More