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Mike Reichenbach Ford Lincoln
Florence, SC
129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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129 Reviews of Mike Reichenbach Ford Lincoln
June 08, 2020
Great Super fast, Great Customer Care. Steven "TIC" Collins was Awesome!!!!!!! Smooth Transaction, No dealer games, No hidden prices or Fees. Great S Super fast, Great Customer Care. Steven "TIC" Collins was Awesome!!!!!!! Smooth Transaction, No dealer games, No hidden prices or Fees. Great Service Center very professional More
by kcheek
Employees Worked With
Steven "Tic" Collins
May 24, 2020
Very disappointed! Bought my first car there with no problem at all. When I tried to trade recently though it was a different story...made initial contact online and wasn’t contacted directly back until problem at all. When I tried to trade recently though it was a different story...made initial contact online and wasn’t contacted directly back until two days later. When I did I was encouraged to come up there even after expressing concerns that it was too early to trade. Upon arriving I was put in a vehicle that they had to know was totally out of my price range and my feelings about this were brushed aside. When presented with a car payment that was totally unaffordable and I declined, all other options for more inexpensive vehicles were suddenly unavailable or wouldn’t work. It’s as if it was a car payment I couldn’t afford or nothing. This dealership has lost a potentially long term customer. More
by ram718
Employees Worked With
Connie
March 15, 2020
Took my Explorer to get the TCU repair, where my vehicle WiFi Hotspot wasn’t working or FordPass wouldn’t connect. Been over a month that I had to keep going back. Was told I need to go back to the dealersh WiFi Hotspot wasn’t working or FordPass wouldn’t connect. Been over a month that I had to keep going back. Was told I need to go back to the dealership that I purchased my Explorer from so they can get it working. Guess since my truck was still under warranty and I’m not spending money, they couldn’t help me. They kept giving me the run around & told me that I needed to purchase a WiFi plan with AT&T, even though I was still on my free trial..now I’m paying on a plan I can’t even use. Very disappointed so now I got to plan to take a day off & go out of town to see about getting the issue resolved. As long as I’m paying money for maintenance they are good but when it’s dealing with my warranty, I need to go back to the dealership I purchased the truck from. Unsatisfied Customer! More
by Kenziebritt7214
Employees Worked With
Aaron Ottinger
March 03, 2020
Online appointment may not be beneficial The two people in the service department that I have worked with, Aaron and Doug, are both very good. I made an appointment online and when Aaron cam The two people in the service department that I have worked with, Aaron and Doug, are both very good. I made an appointment online and when Aaron came out after I arrived he did not ask if I had an appointment and he had to manually complete a form of his. I would think since I put all of the information in the online appointment it would have been ready to go. Double work seems to be being done. If I am correct and I were in a position to do so, I would fix that. Here is an additional observation: the names listed below for "Select up to 10 employees..." do not include Aaron or Doug. Are the name listed with the correct dealership? More
by Marshall Brand
Employees Worked With
The names are not listed above.
February 29, 2020
Transmission Seizes on Way Home to Virginia I had the misfortune of my Ford Escape’s transmission failure on way home to Virginia. Not knowing the area I turned to Mike Reichenbach Ford Lincoln I had the misfortune of my Ford Escape’s transmission failure on way home to Virginia. Not knowing the area I turned to Mike Reichenbach Ford Lincoln to repair my car.. In less than a day and a few hours I was back on the road with a new transmission. Aaron my service rep made sure my situation was expedited due to my circumstances. Everyone there was friendly & supportive. I would recommend them highly. More
by Colsen954
Employees Worked With
Aaron O
February 20, 2020
Excellent experience with this dealership. Salesman Steve Collins was very knowledgeable and helpful. The dealership gave us a good price on our trade in and a great deal on the 2020 Ford Explorer that we pu Collins was very knowledgeable and helpful. The dealership gave us a good price on our trade in and a great deal on the 2020 Ford Explorer that we purchased. More
by pdyouthmentors
Employees Worked With
Steven "Tic" Collins, John Lee, Bill Lovin
November 14, 2019
From Expedition to Escape! As a happily married couple, only us and two cool dogs, we wanted to downsize without downgrade! We met Mr. Connie, my wife's name is Connie too! Mr. As a happily married couple, only us and two cool dogs, we wanted to downsize without downgrade! We met Mr. Connie, my wife's name is Connie too! Mr. Connie showed us some possibilities on a very rainy, chilly day and we found a satisfyingly solution for both sides, After the first ride done with the Escape, we do not regret our choice! We love everything on that car (except a few scratches/preowned). But the handling, driving comfort in the city and on the interstate is exceptional. We are back on European driving attitudes instead of saloon like soft rides. I love the close and direct contact to the road having a precise steering wheel in both of my hands! The Escape reflects exactly what I/we looked for! Thanks again Mr. Connie, getting us on the road like this! By the way, first time ever, Mr. Connie's birthday is the same as my wife's one too! And we switched the cars on a 13th! How cool is this. Oh yes, and we lived in a village named Reichenbach in Switzerland! Signs all along the perfect deal! More
by patncony
Employees Worked With
Connie Davis, Joe Owens
August 27, 2019
Oil change and tire rotation John Lee is the best Service manager we’ve ever used. My wife absolutely loves him! He always goes over and above the normal. HE IS THE BEST!! John Lee is the best Service manager we’ve ever used. My wife absolutely loves him! He always goes over and above the normal. HE IS THE BEST!! More
by Collins- Lee
Employees Worked With
John Lee
July 09, 2019
AWESOME This was not our first purchase from Mike Reichenbach in Florence and it definitely will not be our last . Our salesman was great and made it a super This was not our first purchase from Mike Reichenbach in Florence and it definitely will not be our last . Our salesman was great and made it a super easy purchase. The Manager went above and beyond to make us Happy and we truly appreciate that. More
by Cindy
Employees Worked With
Connie Davis , James Welch
July 02, 2019
AWESOME SALESMAN I DEALT WITH BLAKE JOHSON GREAT SALESMAN VERY HELPFUL WILL DO A FANTASTIC JOB GETTING YOU WHAT YOU NEED . HE WILL WORK HARD TO DO YOU A GREAT JOB I DEALT WITH BLAKE JOHSON GREAT SALESMAN VERY HELPFUL WILL DO A FANTASTIC JOB GETTING YOU WHAT YOU NEED . HE WILL WORK HARD TO DO YOU A GREAT JOB More
by Broker64
Employees Worked With
John Lee
