Mike Finnin Kia

Aug 29th 2024. I came in for a warranty service. I had oil leaking into my spark plugs. They replaced the valve cover gasket, no issue. They, the service departme I came in for a warranty service. I had oil leaking into my spark plugs. They replaced the valve cover gasket, no issue. They, the service department, didn't bother to take another look or inspect anything further than the gasket itself. They should've replaced the sparkplugs since they were full of oil, as my personal mechanic advised. I bought my chevy sonic about a year and a half ago and had issues with it. They do warranty work when it needs to be done, don't get me wrong. BUT ONLY IF THE VEHICLE HAS A CHECK ENGINE LIGHT OR IF YOU GET AN INSPECTION PRIOR, which i did. Seems as the service department only does the bare minimum. I would imagine that if they are charging over 60$ for an oil change they would check the car and inspect any further issues. I am disappointed because despite changing managers I am still receiving inadequate customer service. The "service advisors" reply with I don't know frequently. The sales department in the other hand is always friendly and professional. The issues are with service department. They refuse to do any preventative maintenance. They are NOT looking at your vehicles the way you'd expect. I had an issue with a previous manager, Marcus, that may had left a bad experience. But I do not see much improvement. I'd be more than glad to talk to a manager if you want to hear more. But like I said the service department is "mid" at best. Definitely encourage customers to look into smaller businesses as they will treat you with more dignity and actually care about you and the vehicle. More

Exceptional Experience with Max Jackson for Our 2025 Kia Sorento HEV Purchase! My wife and I recently had the pleasure of purchasing a 2025 Kia Sorento HEV, and I can't speak highly enough about my exper Sorento HEV Purchase! My wife and I recently had the pleasure of purchasing a 2025 Kia Sorento HEV, and I can't speak highly enough about my experience with Max Jackson. From the moment we walked into the dealership, Max made the entire process smooth and enjoyable. Max's deep knowledge of the 2025 Kia Sorento HEV was impressive. He took the time to thoroughly explain all the features and benefits of the hybrid model, addressing every question we had with patience and expertise. His genuine enthusiasm for the vehicle was contagious, and it was clear that he genuinely cared about helping us find the perfect fit for our needs. What stood out the most was Max's exceptional customer service. He went above and beyond to ensure we were comfortable and informed throughout every step of the buying process. Max's professionalism and friendly demeanor made us feel valued as customers, and he worked diligently to secure the best possible deal for us. Even after the purchase was complete, Max followed up to make sure everything was going well with our new Sorento HEV. It's rare to find such dedicated and attentive service, and it truly made a difference in our car-buying experience. If you're in the market for a new vehicle, I highly recommend reaching out to Max Jackson. His expertise, commitment to customer satisfaction, and genuine care make him an outstanding salesman. Thank you, Max, for making our car-buying journey a positive and memorable one! Gordy and Mary Jo Starr More

Steve was very helpful and extremely knowledgeable We love our new vehicle We're winning with Finnin love our new vehicle We're winning with Finnin More

Thanks for publicly stating your empathy for me. All I really wanted was empathy privately and with sincerity but I never received that at any point during my interactions with the Finnin service d All I really wanted was empathy privately and with sincerity but I never received that at any point during my interactions with the Finnin service department. Please remove Kirby's name from this response. He has nothing to do with the reviews and information that I am sharing. This is actually a breach of confidentiality. His name should not be reflected in nor attached to a response that came specifically and directly from me. This is directly from me. It has nothing to do with him. On 11/18/2021 our vehicle was with your service department at 96,515 miles. During this visit, the Service Technician completed the combustion cleaner service in accordance with Kia warranty policy and procedures. You stated, "Finnin Kia never saw this vehicle again until September of 2022, 10 months later and with 103,882 miles." You have neglected to check your phone log as I was in contact with the service department continuously during these months. On a monthly and that toward the end a weekly basis. The service department advised me not to add oil, just continue to check the oil with the dipstick and watch for the oil light. The service department knew throughout the 10 months, my concern with the depletion of oil and advised me on such. Linda Snitker More

Jon and Markus made a very crummy day into a pleasant day. While traveling from Wisconsin to South Dakota our 2016 KIA Sorento had an engine failure. Those two men bent over backwards to get us set up wi day. While traveling from Wisconsin to South Dakota our 2016 KIA Sorento had an engine failure. Those two men bent over backwards to get us set up with a loaner and had us back on the road. We were taking our granddaughter for a college campus visit in South Dakota. We were able to meet all of her schedules. We were fortunate that our vehicle engine problems were covered by extended warranty for parts and labor. I can’t say enough about how well we were taken care of and made to feel like we were the only customer that mattered. Thank You Finnin KIA. More

Tony Fassbinder amazing work again bro you have a customer for life thank you so much customer for life thank you so much More

The staff at Mike Finnin Kia makes you feel like family. Steve Ries has been my car dealer ever since I purchased a Jeep Compass while in college. Every time I am I'm the market for a new vehicle he is the Steve Ries has been my car dealer ever since I purchased a Jeep Compass while in college. Every time I am I'm the market for a new vehicle he is the one I go to. He is very knowledgeable and considers everything and anything from the type of vehicle down to what the payments would look like. Even the service staff knows you by name. If you are in need of a vehicle come check out this awesome team at Mike Finnin Kia. More

This is edited from a previous negative review. There were miscommunications and misunderstandings on my side regarding certain issues, and they have been resolved. I appreciate Amy for being calm There were miscommunications and misunderstandings on my side regarding certain issues, and they have been resolved. I appreciate Amy for being calm as I was definitely frustrated with everything. Appreciate the quick resolve! More

My husband and I had the pleasure of working with Keri. We ordered a 2022 telluride back in October. I just picked up yesterday. This was by far the best buying experience we have had. Keri kept me up t We ordered a 2022 telluride back in October. I just picked up yesterday. This was by far the best buying experience we have had. Keri kept me up to date with ETA. Car arrived on Monday we picked it up on Tuesday. Everything was ready to go. She took time to go over the car and answered any questions we had. Keri even messaged me after hours to tell me about the headlights and messaged me this morning asking how our drive home was. I would highly recommend Keri for your next purchase. I know we will be staying with finnin. More