Mike Erdman Nissan

My service rep is Vicki Finder. She is always willing to help me in a very courteous and professional way. Dealing with her it is a pleasure. I am very satisfied with the maintenance my car has received. help me in a very courteous and professional way. Dealing with her it is a pleasure. I am very satisfied with the maintenance my car has received. I will consider favorably the purchase of a new vehicle from Mike Erdman because their customer's support. More

Arrived and turned my vehicle in for service, was treated great by Roy Swinson, I have no complaints on the quality of the service work on my vehicle, or the overall experience with the service on my vehicle great by Roy Swinson, I have no complaints on the quality of the service work on my vehicle, or the overall experience with the service on my vehicle. More

service is always good, and always done in a timely manor I only use the dealer ship for service issues, I have not purchased a car from this dealer I only use the dealer ship for service issues, I have not purchased a car from this dealer More

Billy Stevens went out of his way to be sure we received excellent service and it was appreciated very much. Our car was washed before returning it to us. Great service appointment. excellent service and it was appreciated very much. Our car was washed before returning it to us. Great service appointment. More

My experience at the dealership is always pleasurable and Billy works with my schedule wonderfully. I always know that I can go there for any problems with my car and they will be fixed and taken care of :) Billy works with my schedule wonderfully. I always know that I can go there for any problems with my car and they will be fixed and taken care of :) More

Billy goes above and beyond to make the service drive a pleasureable experience at Mike Erdman Nissan. He is always concerned that all questions are appropriately answered, the car is complete and more im pleasureable experience at Mike Erdman Nissan. He is always concerned that all questions are appropriately answered, the car is complete and more importantly safe before returning it to us. I have recommended him to several friends and family members. Jason Robbins Merritt Island More

I had a recall part that needed to be replaced and Roy Swinson was very friendly and had it done in a timely manner. The waiting room is very nice and comfortable. I would come here again. Swinson was very friendly and had it done in a timely manner. The waiting room is very nice and comfortable. I would come here again. More

Viki is obliging and was honest and very helpful about our Murano servicing. She saved us money while recommending what our car really needed and could do without. our Murano servicing. She saved us money while recommending what our car really needed and could do without. More

As usual the service and friendliness at Mike Erdman Nissan was to perfection. We are very pleased with our experience thus far with Mike Erdman and would recommend them to anyone. Nissan was to perfection. We are very pleased with our experience thus far with Mike Erdman and would recommend them to anyone. More

This survey is about my last service with Billy Stevens in Junr 2011. The problem that was finally remedy by Mr. Stevens dated back to April 2011 about a faulty airbag light. In April it was told to me tha in Junr 2011. The problem that was finally remedy by Mr. Stevens dated back to April 2011 about a faulty airbag light. In April it was told to me that it was not covered under warranty. Even though on the bill it clearly states that you have 12 months or 12,000 miles under warranty. This was the second time that the same problem occured, the vehicle had less LESS LESS than 12,000 miles and was only 9 months thats right 9months from the time it was last fixed. I had to contact Nissan North America to have Mike Erdman Nissan repair the airbag system for no charge. This took over a month and several calls to Nissan N/A who handled the problem after many calls and Regional Specialists. I as a customer should not have had to go thru this inconvieience. This was all caused by the service agent (Wilma Reigel) and according to her her manager. I have concern in two areas, 1- This part has been fixed twice now in less than a year. This part (airbags) is a safety device and according to national averages that I obtained with assistance from the AAA breaks down less than 1/2 of a percent in all cars including Nissan. I cannot sell my car if this light keeps coming on.I question that the mechanic is not repairing it correctly. What happens the next time if the mileage is more than 12,000 miles or over 12 months? To repair this part is $1600.00. I believe this part should be covered under my extended warranty that I purchased at the time I bought the car and assumed that this and other electronic parts were covered. It is a safety concern I cannot believe it was not included. My other concern is the mechanic or mechanics that serviced this car left plastic parts in the passenger seat and under the hood. This is shoddy workmanship at its best. The passenger seat and wheel had a sticky substance on it when it was returned to me. Nissans mechanics are responsible for the car and they represent the dealership and the Corporation. So to properly answer this survey if Billy Stevens remains with you I will remain with you, but something has to be done with the mechanic who worked on this car,and I hope he did this job correctly. More