Midwest Superstore

2017 Highlander Overall, 15,000 mile service met expectations. I am still a bit frustrated that the air conditioner does not cool as well as it should. Service staf Overall, 15,000 mile service met expectations. I am still a bit frustrated that the air conditioner does not cool as well as it should. Service staff claims it is cooling, but I have my doubts. More

great! As always, great service and people. Always making sure any concerns are addressed. Had issues with radio that Fritz got right on. Jim us always aware As always, great service and people. Always making sure any concerns are addressed. Had issues with radio that Fritz got right on. Jim us always aware of anything that my vehicle may need, or what's coming up. More

Frustrated I found a transmission leak on my truck and made an appointment with Jaime for 04/20/2017. I initially didn't have any issues. Jaime politely told me I found a transmission leak on my truck and made an appointment with Jaime for 04/20/2017. I initially didn't have any issues. Jaime politely told me the first appointment was a diagnostic check only, not the repair. I was told the parts had been ordered and would be in on 04/21/2017. Due to my work schedule, I wasn't able to get my truck in for repair until 04/25/2017. The repair was covered under warranty. I dropped my truck off at the dealership on 04/25/2017 at 0630 AM. I didn't receive a phone call from anyone all morning, so I called around noon to check on my truck's status. Jaime told me the service technician wouldn't be able to get to my truck, so I would have to reschedule. The reasoning I was provided was the repair would take an extended amount of time. This didn't make any sense because I scheduled the repair five days prior. The service technician also should have known well beforehand that he wasn't going to get to my truck on the scheduled day. Jaime told me she didn't have any control over which vehicles the service technician repaired first. She then told me she would have to speak to her manager, "Elijah" about the situation. I didn't receive a call back until about 2 PM. Jaime told me the plan had changed and my truck would be repaired that day. At approximately 3:30 PM, I received a phone call that my truck had been repaired. Needless to say, I was frustrated over the entire incident and most likely won't be returning to the dealership for any future transactions. I want to clarify that Jaime was very polite and professional. More

Take too long Squeduled an appointment for an oil change. Took them almost 1-1/2hr. I usually spend 20 minutes to 30 minutes tops for an oil change on a walk in. Wo Squeduled an appointment for an oil change. Took them almost 1-1/2hr. I usually spend 20 minutes to 30 minutes tops for an oil change on a walk in. Would not go back. More

Service I will never return to this dealership for service or sales. I arrived at 11:00 for my scheduled oil change and at 12:30 they had no idea where my bra I will never return to this dealership for service or sales. I arrived at 11:00 for my scheduled oil change and at 12:30 they had no idea where my brand new 4-Runner was or if they had even started on it. This place is a sorry excuse for a Toyota representation. More

Great service department For the company I work for, (RailCrew Xpress), I bring in new (2017 Toyota Sienna's) for service. At this time we have 5 in Newton, KS. Always get fa For the company I work for, (RailCrew Xpress), I bring in new (2017 Toyota Sienna's) for service. At this time we have 5 in Newton, KS. Always get fast service. These people are very professional. Wouldn't want to go anywhere else. More

Located, Delivered Specified Vehicle all within 24 Hours. Was looking for a no hassle, quick professional transaction. Andrew and Todd accomplished the location and delivery of our 2016 F-150 Platinum within Was looking for a no hassle, quick professional transaction. Andrew and Todd accomplished the location and delivery of our 2016 F-150 Platinum within 24 hours. Completing paperwork was the most tedious and took more time than we would like. More

Traded car in This dealership was by far the best I've ever dealt with! Quick, easy and hassle free! Big thanks to Mr. Cole for going above and beyond to get me to This dealership was by far the best I've ever dealt with! Quick, easy and hassle free! Big thanks to Mr. Cole for going above and beyond to get me to the perfect car! More

About an average buying experience Comparable to other dealers. The dealship failed to tell me that the vehicle I went to see had a broken windshield. Would have been nice to know bef Comparable to other dealers. The dealship failed to tell me that the vehicle I went to see had a broken windshield. Would have been nice to know before I arrived More

Taurus Very nice person very helpful we will send who ever is looking for a car we will send them to Mr biggerstaff..gesture done a awesome job.. Very nice person very helpful we will send who ever is looking for a car we will send them to Mr biggerstaff..gesture done a awesome job.. More