Michael's Toyota of Bellevue

This has to be one of the worst used car buying experiences I have ever had and at 64 years I've had a few. We were lied to numerous times, phone calls were not returned, and the car was not delive experiences I have ever had and at 64 years I've had a few. We were lied to numerous times, phone calls were not returned, and the car was not delivered on time. We are still in an on going battle, well its one sided since they are not responding to phone calls or certified mail. At this point there is a missing electronic key fob, that the dealer had in their possession that were were never given, so someone associated with the dealership has a working key fob for our car and knows our address. I'm ready to file complaints with the Attorney General's office and the Better Business Bureau. My advice to anyone thinking about dealing with Michaels Toyota, run don't walk to some other dealer. More

I wanted to trade in my vehicle and buy a new one. First, I was offered what KBB rated as "good" for my vehicle (almost brand new in pristine condition, freshly detailed and serviced). I countered, w First, I was offered what KBB rated as "good" for my vehicle (almost brand new in pristine condition, freshly detailed and serviced). I countered, we went back to KBB, and the new estimate was over 1K higher. They came back with an auction report and said they no longer go by KBB, but by market price... apparently they changed their policy in the space of 3 minutes. We walked out, never to return. More

Really disgusted with the discrimation we faced at Michales Toyota at 203 116th Ave Ne, Bellevue, WA 98004. We went looking to test drive a Prius. They didn't have any model to show us, so we were t Michales Toyota at 203 116th Ave Ne, Bellevue, WA 98004. We went looking to test drive a Prius. They didn't have any model to show us, so we were told that we could look into a already sold car from "OUTSIDE", but could not sit inside. The salesman said 'You wouldn't want people sitting inside the car if it were you". We understood and said yes. And just a couple of minutes later,while we were still browsing from outside he brought another couple and let them go sit in the car and see it from inside. When we asked him if it was their car, he said no they are just looking at it. We left disgusted after being treated in such a discrimatory fashion. More

I was looking for a used 4Runner and stopped at this dealership. Everyone was nice and I took a Sales Person's card to call them back. A few days later, I was at a different dealership and decided to dealership. Everyone was nice and I took a Sales Person's card to call them back. A few days later, I was at a different dealership and decided to make a purchase at the other place. Later in the week, the sales rep from Michael's called me back and I told him I had already purchased elsewhere, and he launched into a swearing and screaming fit before slamming down the phone on me. I couldn't believe it and will never even go there again. Obviously, extremely unprofessional. More