Metro Ford of Madison

Still can't believe it Terrible. Took the car in for spark plugs. They charged over $600! In the process, the mechanic broke another part and they wanted to charge another $ Terrible. Took the car in for spark plugs. They charged over $600! In the process, the mechanic broke another part and they wanted to charge another $150 for that repair. I refused to pay for their mistake and incompetence. The repair took more than 2 weeks! Then, when I did finally get my vehicle back the cruise control didn't work. The mechanic failed to reconnect it after finishing the plugs. I took it in to have them reconnect it and they wouldn't even admit they simply forgot. They told me the part was rusty and needed to be replaced. They did connect it and it hasn't been a problem more than 4 months later. Finally, as I was leaving, an employee came rushing out of the building and flagged me down. It was a sales person asking if I'd consider trading my vehicle in. As if I would continue to do business there! I missed several hours of work going back and forth and spending time at the dealership and was severely inconvenienced driving over 8 hours on the highway without cruise control. The only positive was the use of a loaner vehicle for 2 weeks which I drove to the UP twice rather than putting the miles on my own vehicle. Do not go here! More

Horrible I wanted to look at a vehicle that was on Ford's lot. I was emailing back and fourth with a salesmen, John, but he wasn't emailing me back to let me I wanted to look at a vehicle that was on Ford's lot. I was emailing back and fourth with a salesmen, John, but he wasn't emailing me back to let me know if the time I asked to meet up with him would work. So I called the store and the receptionist that answered the phone was SO RUDE. She sounded mad and didn't care what I was saying. I simply asked if John was in, I didn't want to be transferred to his phone or talk to him at that time. I just wanted to know if he was there. She acted like she didn't hear my question and just transferred me to his phone. Once I met up with John things seemed to be going okay. But he wasn't excited to make a deal or anything. The only reason I'm so upset about this experience is because I work at Wilde East Towne Honda where customer service is our number one priority. The salesmen are always happy and laughing with their customers. But I guess Honda does it differently compared to Ford because John was so rude. Wouldn't make a conversation with me unless I started it. Once he bashed me about why he didn't think it was a good idea for me to get a vehicle that day, I left. He gave me his card and I threw it away as soon as I could. I will not go back to Metro Ford of Madison for anything ever again. Even if they have a vehicle that I want I will not be able to bring myself to be treated like that. More

Negligent service I was charged $613 to replace all 6 spark plugs and 1 coil. This is after the $75 diagnostic fee. While doing to repairs, the mechanic broke something I was charged $613 to replace all 6 spark plugs and 1 coil. This is after the $75 diagnostic fee. While doing to repairs, the mechanic broke something else and I was told that I would be charged another $140 for that! I refused to pay any more, especially for the mechanics' negligent act. I was told it would be 2 days for the part to be delivered and the repairs finished. It was 3 more days. When I did get my vehicle back the cruise control didn't work. It had to be disconnected to get to the plugs but again the mechanic was negligent and didn't reconnect it. When I called about it I was told they may have to charge another $75 diagnostic fee if there was something wrong with it. The story this time is the piece is rusty and may not hold rather than owning up to another mistake. As I left, a salesperson that had overheard my conversation with the service advisor flagged me down to ask if I'd be interested in trading in my vehicle. A free oil change and car wash won't satisfy my anger. I will not be back! More

The worst dealership out there The worst experience shopping for a car ever. The salespeople were pushy, disrespectful to my needs, did not provide all the information I inquired, t The worst experience shopping for a car ever. The salespeople were pushy, disrespectful to my needs, did not provide all the information I inquired, tried to get me fill out a financial application just a few minutes after I got there, were not willing to communicate about what I was asking. I wrote a complaint, but never heard an apology from management. This experience turned me away from Ford all together. I will never recommend this dealership to anyone. More

Rude ending to my visit. When we got there at first things were ok. Let me look b4 helping and let me test drive. Did not show me any car fax or history on vehicle. When we got there at first things were ok. Let me look b4 helping and let me test drive. Did not show me any car fax or history on vehicle. More

Excellent experience at Metro Ford Last week experience at Metro Ford -Madison WI, placed this dealer among the best dealers within 300 miles circle. Overall professionalism and persona Last week experience at Metro Ford -Madison WI, placed this dealer among the best dealers within 300 miles circle. Overall professionalism and personal sensitive approach of the Sales Manager (Kevin) as well as Sales Associate (Fred) made us to come back to buy a vehicle. It was very pleasant and very professional treatment during a negotiation phase which is helped to make a decision of buying Ford Focus. It is well recommended place to buy a car for everyone. We need to emphasized that the Sales Associate spent enough time to explain all feature on this car. He demonstrated a lot of knowledge about this vehicle. More

good service and did not feel the pressure of the sale.. good service and experience when purchased my 2014 Escape Titanium. glad they recommended this trim package, too bad I did not listen to them on bigg good service and experience when purchased my 2014 Escape Titanium. glad they recommended this trim package, too bad I did not listen to them on bigge chrome and bigger wheels ( 19"). overall good experience and great price. More

Excellent Overall Experience Freddie was a pleasure to deal with! After spending an entire Friday looking at and test driving cars I was exhausted and disappointed with what was o Freddie was a pleasure to deal with! After spending an entire Friday looking at and test driving cars I was exhausted and disappointed with what was on the market. On Saturday I stopped in to Metro Ford of Madison (WI) and talked to Freddie about a car I was interested in on the lot. Freddie listened to what I was looking for and assisted my wife and I through the entire process. He was never pushy and was always very friendly and accommodating. I am really happy with my purchase and would definitely recommend anyone in the market for a new or used car stop in and see him before they go elsewhere. More