Metro Ford of Madison

I recently purchased a 2025 Ford Bronco Sport from Todd Harbort. I had an excellent experience with the purchase. I also had an opportunity to work with Gary Tresner to learn everything I needed to know ab Harbort. I had an excellent experience with the purchase. I also had an opportunity to work with Gary Tresner to learn everything I needed to know about my vehicle and it was a good experience as well. I purchased the Bronco as part of their Hail Damage Sale. And I did well on my trade-in and all th other incentives I got because my husband works for Metro Ford of Madison. I would definitely recommend them. More

I worked with Gary Tresner on learning about my new Bronco. I went in with 5 questions to ask him, but he took the time to show me everything about my Bronco. He also helped me get everything set up fo Bronco. I went in with 5 questions to ask him, but he took the time to show me everything about my Bronco. He also helped me get everything set up for the Ford Pass and my account. I feel like Gary went above and beyond to make sure that I understood everything about my new vehicle. He is a truly knowledgeable person. I would highly recommend that people purchasing a vehicle work with him before taking their vehicle home. More

We just purchased a 2025 Ford Bronco Sport from Todd Harbort. He was really good to work with. He really helped us with purchasing the Bronco and getting a good deal. We got a good price on the trade in Harbort. He was really good to work with. He really helped us with purchasing the Bronco and getting a good deal. We got a good price on the trade in on my old vehicle. I have always wanted a Bronco, and now I have one. My only concern is that I had to have someone other than Todd show me all of the things about the Bronco. But I would definitely recommend Metro Ford of Madison and Todd Harbort if someone is looking to purchase a vehicle. More

I recently took my 2013 Chevrolet Malibu for an oil change. The service I received was great except for one of the Porters. I was trying to have a conversation with the service writer, and the Porter, change. The service I received was great except for one of the Porters. I was trying to have a conversation with the service writer, and the Porter, Robert, kept poking his nose into the conversation so I had a harder time understanding the Service Writer. And this is not the first time that Robert was interfering with myself and the Service Writer. I had to have a new battery installed in my car and I was offered a ride home, but since my husband also works there as a Porter, he just let me take his truck home. I wish that they would do something about Robert though. He was very annoying. More

Don't believe they know what they're doing. Not customer focused. No communication. I won't be back. After we turned down the extended warranty, they couldn't get rid of us fast enough. Not customer focused. No communication. I won't be back. After we turned down the extended warranty, they couldn't get rid of us fast enough. More

Poor communication wanted a seat bottom they only installed new foam pad then put worn fabric top cover back on very slip shod repair that cost too much I will never return good thing we have other F installed new foam pad then put worn fabric top cover back on very slip shod repair that cost too much I will never return good thing we have other Ford dealers close More

Unethical, deceitful, dishonest, fraudulent, & unintelligent! This dealer knowingly sells subpar vehicles with known mechanical issues! unintelligent! This dealer knowingly sells subpar vehicles with known mechanical issues! More

Sold me a car that had damage I didn’t see. Fixed it somewhat but it was a battle Fixed it somewhat but it was a battle More

I purchased a vehicle June 5, 2023 and was told it had a second key. Since I have been try to get the second key and been giving the run around. I have talked or emailed my sales person, two sales managers, second key. Since I have been try to get the second key and been giving the run around. I have talked or emailed my sales person, two sales managers, and General manager and still haven't got second key I was promised. All I want is second key I was promised. More

We had an issue with a recall on my 2013 vehicle. The recall could not be performed that day as there was another unseen issue. This can happen, however when I called back MULTIPLE times for an up The recall could not be performed that day as there was another unseen issue. This can happen, however when I called back MULTIPLE times for an update on when we could bring the vehicle back/ reschedule, the service writer never returned any of my calls!! She was very nice in person, but the follow up communication was very poor. I will never return here. More