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Metro Ford of Madison

Madison, WI

2.0
208 Reviews
Located in Madison, WI, Metro Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Metro Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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5422 Wayne Terrace

Madison, WI

53718

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Showing 208 reviews

October 10, 2024

Poor communication wanted a seat bottom they only installed new foam pad then put worn fabric top cover back on very slip shod repair that cost too much I will never return good thing we have other F More

by laketownejim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason quinn
March 07, 2024

Unethical, deceitful, dishonest, fraudulent, & unintelligent! This dealer knowingly sells subpar vehicles with known mechanical issues! More

by KJBlack2367
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rob Walker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Mason
December 16, 2023

Sold me a car that had damage I didn’t see. Fixed it somewhat but it was a battle More

by sparkplg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Rob Walker
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2023

I purchased a vehicle June 5, 2023 and was told it had a second key. Since I have been try to get the second key and been giving the run around. I have talked or emailed my sales person, two sales managers, More

by Jonahjung3233
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jorge Guzman
April 24, 2023

We had an issue with a recall on my 2013 vehicle. The recall could not be performed that day as there was another unseen issue. This can happen, however when I called back MULTIPLE times for an up More

by Kris
Recommend Dealer
No
Employees Worked With
Alicia
January 31, 2023

Charged $400 to restock parts when I had to cancel a service appointment weeks in advance because the car was totaled. $400 hundred just to look at it to provide an estimate so $800. More

by Mclas198
Recommend Dealer
No
Employees Worked With
Service Department
April 12, 2022

Metro Ford Madison worked very hard to make sure that not only my vehicle was taken care of but all of my concerns and questions were answered. They are the first dealership I have ever bought from and they More

by Turnermt3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Harbort
4.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Vesling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Walker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Freidag
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
March 27, 2022

They contacted me regarding an available Maverick. I called and emailed them at least a dozen times but the person would not return my calls and the dealership said she was out. Every time. More

by Lingard
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2021

Outstanding personal relationship to achieve my new '21 Ranger purchase which included my trade-in. More

by gerald.parchem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kopmeyer
October 22, 2021

Rob Walker from Metro Ford of Madison and Dave Wenzel Service Technician make maintaining a car and purchasing a new car so much less stressful. If you need a new car or service check them out. I wasn't More

by Schmidtakb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Wenzel
1
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